So, you guys have heard of that phrase "you don't know a good thing until its gone," right? Well I…read moresortof experienced that this week... You see, usually I plan a visit upstate in the early spring - visit family/friends, get my teeth cleaned with my fav dentist, have my hair cut by my fav long-time stylist, visit Wegmans, etc - but b/c of scheduling conflicts I'm not going to be able to make the trip this month. Soooo seeing as how I was at my 6-month mark I made an appointment with a dentist in NYC. After I left the appointment all I could think about was Clay Dental Care, and how much I missed them! I've been going to CDC since I was a kid and in 20-something years I don't have a single complaint. Why are they so awesome? Here are a few reasons: - The Dr's, the hygienists, the assistants - all of them are seriously the nicest people. They've got hundreds of patients and each and every person in the building remembers my name, and always asks how my Hubs and life in NYC is, so nice! - The place is so clean and up-to-date too. This is a team of people who care about where they work and making patients comfortable. TV & magazines in the comfy waiting room, all of the exam rooms are decorated with items showing off each dr/hygienists personality, there's XM radio playing smooth tunes. - The staff is great about explaining everything they're doing and they take their time - whether it's xrays, getting rid of that tarter buildup or shinning everything up. - There's an assortment of toothpaste flavors available for your cleaning. Don't be ashamed to ask for bubble gum! :-) - Not only do I get a toothbrush when I'm done - but toothpaste and floss and sometimes mouth wash. Once I was given a tooth brushing timer, which I still use occasionally! Did you guys know you're supposed to brush for 2 minutes!? It's true. I really really missed CDC this week... my next cleaning should be in about 6 months and I'm going to start planning my trip upstate now. I'd absolutely travel 250+ miles to get my teeth checked here. For those in central NY looking for a dentist - consider giving Clay Dental Care a call. They are seriously the best!

Today I went in with a cracked molar. Fully ready to have it pulled. Im afraid of dentists. As I…read moresaid in a previous review. But. Dr Aurora and Zhanna. Are. Both so wonderful careing and thoughtful. They listen to concerns and calm nerves while doing class A work! The Office staff was pleasant even as I was getting stressed about the long wait past my appointment. But. First of all. The doctor was attending to others just the way I wanted to be cared for and was cared for. So those voicing complaints about the wait. This is no cookie cutter dentist. Dr Aurora cares about you your teeth and health! So if your looking for an in and out visit. This is not it! I didnt have my tooth pulled today. I left with a temporary crown and a smile on my face! And feelingblikebI mattered!!!

Donna L the office manager needs re-education or should be terminated. Lori the elderly…read morereceptionist was very rude and aggressive, then began insulting patient behind the cubicle where everyone could hear her. Donna just sat there like an idiot, then when you make a complaint about it, she just sits there quietly, making it clear she's not going to do her job and educate her team properly. Pathetic dental team.

new patient , got me in quick and wonderful friendly staff ! I am so happy . everyone very caring…read moreand great care

I have been going to this office since the days of Dr. Robinson. I have been very pleased with the…read moretransition and new leadership of Dr. K since he took over the practice. Updated office and equipment, friendly desk staff and hygienists. They are realistic with dental work and what needs to be done versus what can wait a little bit (keeping in mind that most dental plans require the patient to pay a good chunk of the bill out of pocket.) I no longer live in the Liverpool area, but continue to make the 25 minute commute here because I like this office so much and it's very personable, compassionate care. They are closed Friday's and half days on Wednesday's.

Quality of care is ok. Office manager and financial coordinator are both extremely rude. A request…read moreby Dr. Patel to United Health for a rate increase resulted in us being billed for services previously covered by our insurance, which hasn't changed. We were told by the office manager that it is our problem with United Health Care, not theirs. We won't be returning.

Best dentist I've ever had!…read more Before your appointment: they send out email reminders 2 week before, 1 week before, 1day before, and the morning of your appointment. They also call to confirm your appointment as well. Waiting for your appointment: I have never waited more than five minutes for my appointment. They have never made me wait and I have always been able to speak to the woman behind the counter the moment I walk in. The waiting room is pretty and well kept. During your appointment: Everything is digital and they have computer screens to show you all the images of your teeth that they are looking at! They remember you and are polite and kind and make small talk, which is nice. Everything is to high tech and spotlessly clean. After your appointment: They give you a folder with your teeth X-ray in it for any specialist you want to go to and give you a goodie bag with Toothbrush and toothpaste and floss in it! I love going here and they are by far the best dentist business I have ever been to!

Dr.Romano and Ally were absolutely great. I had a root canal done and while I was very nervous they…read morewalked me through everything and made me feel comfortable. The whole staff was great and I plan to continue going here, highly recommended.

My son and I have been patients here for close to 8 years. We have received top-notch care from…read moreDr. Smithers and his staff. Our hygienists know us well and we are able to be seen together, which is very convenient for us. There is NEVER any pressure to have any procedures done simply for aesthetics. They work with my insurance and me with billing. I can't imagine receiving better care anywhere else.

I have been a patient of Dr. Pateras for around 18 years. He has earned my loyalty by performing…read moreexcellent work, and practicing "gentle dentistry". I had been very reluctant to visit any dentist before finding his office, because I have had terrible experiences prior to this. Dentists who were very rough, who would rather pull teeth than save them, and who botched work. Dr. Pateras restored my faith in dentistry not only through his skill, but also through introducing me to preventive dentistry. In the past I would have teeth that would break off with no warning, loose teeth, constant infections and lots of cavities. After becoming a patient here, and taking care of problems before they become irreversable, I have enjoyed good dental health ever since. I have had to have my share of restorative work such as crowns and bridges due to past neglect, but the remaining teeth have remained in good shape and I plan on keeping them. The office staff and hygienists are also worth noting...he only hires the best. They are always pleasant and professional.

From door-to-door: Efficient, courteous, polite, helpful and above all... utilizing today's modern…read moredentistry practices and technologies. Would recommend if you are looking for a new dentist or are new to the area. Each team member on Dr. Pateras' staff was cordial and helpful. The information given and care went above and beyond expected! Major kudos to such a well-orchestrated dentistry practice.

Ugh! Who really enjoys going to the dentist? Definitely not me! I breathe and I get a cavity and I…read moream one of those that never "feel" the cavity till it's gone so far to be a root canal- I guess I'm a dentists dream or nightmare. We know it can be super unpleasant so it's important to find someone who will make a unpleasant experience a pleasant one. Dr Chris and his staff do just that! They are super efficient, informative and dare I say painless?! My first visit consisted of X-rays galore and then a treatment plan for all the extensive work I'll need. Hey! Like I said I'm either their dream or nightmare. Although the cost of what my new mouth will cost me is astronomical it's not a surprise and on par with other dentists that have examined me. So why did I want to seek treatment here? From the front desk staff efficiency to the calming nature of the assistant and doctor I couldn't find a single fault or lack of professionalism. I have so far gotten a filling done as well as a crown placement and have been painless! Highly recommend them!

What can I say, when you take time out of your day to write a review then you know you have found…read morean excellent dentist. I just want to say thank you so much for taking care of my teeth in such a professional and gentle way. Dr. Pateras you are simply the best!

I am 89 years old and have had many dentists in my day, I judge Dr Massaro an A PLUS Dentist. He…read morehas a gentle touch and I feel confiident he is doing a professional procedure when he working on my teeth. Dr Massaro has a personal friendly office. Bob Keyes

Nice man but ABSOLUTELY DO NOT RECOMMEND as he never follows up with treatment plans or RETURN…read morePHONE CALLS! When I spoke with other offices, they said they also had patients who complained of the same lack of response. Seriously, I wasted nearly a year chasing him for information regarding what treatment we should do, and his office staff (who are wonderful, by the way) kept giving him the messages which he never returned.