Had a flood in my house on a Saturday night when my dishwasher broke. They answered the phone at…read more10:00pm and the lady promised someone would be here in less than an hour. They showed up and vacuumed up the water with their truck in no time. The fans they left were REALLY loud but did the job. Came back on Sunday morning to check. The two guys were professional and did a good job. Wish those fans weren't so loud but they acted so quickly it kept my walls and carpet from being damaged. They didn't repair the hole they cut in the drywall under my sink but they gave me the name of a contractor that does insurance work.

From the owner: Whether you've experienced a fire or water loss in your home or business, or you're simply looking…read morefor professional cleaning done right, you've come to the right place. Our services include: Commercial and Residential Carpet Cleaning Nightly Janitorial / Commercial Janitorial Cleaning Hard Floor Maintenance Flood and Fire Mitigation Water Extraction Window Cleaning Upholstry Cleaning Tile and Grout Cleaning Post Construction Cleaning

Excellent Customer Service! Professional & Friendly. Mandy quickly scheduled us to have an…read moreadditional light outlet installed above our kitchen sink. Justin arrived on time, answered all our concern questions, did a fantastic job and thoroughly cleaned up when done. Highly recommend!

We had a new tile shower put in by them. Travis did an awesome job. Thomas did the plumbing and was…read moreawesome. They were always on time and clean . I highly recommend them.

Devin Kim came out fixed my garbage disposal very efficiently and quickly very nice definitely…read morewould recommend for in the future.

From the owner: Cisneros Brothers Plumbing, Water Damage Restoration & Flood Services is a family-owned and…read moreoperated business who understands just how vital customer service is. Our 100% satisfaction guarantee means that if you are not completely satisfied with your service, our work isn't done. From our friendly dispatch team to our plumbers in Bakersfield, CA you will get honest, experienced, and dedicated service to make you a customer for life.

Mark and Cody did an excellent job of getting rid of moisture on my ceiling. They were considerate,…read moreextremely personable, on time and very pleasant to work with. I really appreciated the customer service.

The water damage remediation was fine. But I made the mistake of paying my invoices to them…read more After I paid they wouldn't communicate with my insurance company and provide documentation of their work. I wasn't able to get insurance reimbursement that I was owed. My insurance tried repeatedly to get documentation to avail. My question is "Why?" Were the charges not justified?

WARNING: DO NOT TRUST 911 RESTORATION OF BAKERSFIELD…read more Read this before hiring them. I am writing this review to warn others about my extremely troubling experience with 911 Restoration of Bakersfield. If you're considering using them--especially through your insurance--please think twice. I hired them (through a referral from Farmers Insurance) after a water-related incident at my home in December 2024. What followed was a complete nightmare of negligence, poor communication, property damage, and what I believe to be highly unethical behavior. Negligent Work Caused More Damage: Their team failed to properly cap a hot water line under my dishwasher during remediation, which led to additional, serious water damage throughout my kitchen. Rather than own up to their mistake, the company--through a rep named Denia--denied responsibility and tried to shift blame to another contractor. Encouraged Me to Mislead My Insurance Company: Denia directly instructed me to have a plumber falsify a service date and label the work as "leak detection" so I could open a second insurance claim. She also claimed to have spoken with Farmers Insurance and said the second claim would be approved. I refused to follow through with this dishonest plan, but I did file the second claim based on her suggestion--which caused even more confusion and stress. Mishandled My Property: They damaged a $400 baby stroller during storage and failed to return a small but valuable cabinet item ($50). Denia never gave me a full inventory of my packed belongings and avoided accountability for the missing and damaged items. No Accountability, No Resolution: To this day, they have not taken any steps to fix the damage they caused, reimburse the lost or broken items, or even provide an honest explanation. Their rep continually dodged responsibility and refused to communicate transparently. My Advice: RUN. Between their shoddy work, misleading guidance, and unprofessional behavior, this company has caused me more stress and financial loss than the original water leak ever did. Save yourself the time, money, and heartbreak. Avoid 911 Restoration of Bakersfield at all costs.

If you're searching for a company that's the perfect blend of unprofessional, disorganized, and…read moreflat-out rude--complete with an owner who told me he wouldn't work with me simply because I'm a woman--then congratulations, you've found it. Our project was delayed more times than I can count, their pricing is wildly inconsistent with the area, their approach is manipulative, and the number of mistakes they made would almost be impressive if it wasn't so frustrating. If you're a fan of inflated costs, constant blame-shifting, and a team that treats customer service as optional, this is the company for you. Otherwise, save yourself the stress and steer clear.

I cannot say enough good things about Emmanuel! From the start, he was incredibly schedule…read moreflexible, working around my busy life to find a time that suited me perfectly. He was absolutely professional, friendly, and courteous, always taking the time to explain the process and answer my many questions with patience. His transparency and honesty about the scope of the work and costs gave me complete peace of mind. He tackled the mold issue efficiently, leaving my home spotless and safe. If you need reliable, high-quality mold remediation, look no further, as Emmanuel is the best!

We called Emmanuel, the owner of Alpha Water and Mold, for a water damage due to a kitchen sink…read moreleaking. He came on the same day, and gave a very reasonable pricing quote. He explained everything in detail patiently before he started the job. He kept us informed and sent photos for every process. He honored his original estimate even after he found out there was more damage. He is very knowledgeable and professional! Great experience working with Emmanuel. Highly recommended!

It was time to have our septic tank pumped, so I made sure to do my due diligence. After reading…read morethrough reviews on Google and Yelp, I decided to contact Cisneros Brothers based on their consistently excellent feedback--and I'm very glad I did. I first called on 4/13 and spoke with Caroline, who was incredibly personable and transparent. She clearly explained the pricing structure: $475 if the digging to the tank cover didn't exceed three feet, and $50 for each additional foot beyond that. I really appreciated her honesty upfront--it's refreshing not to be surprised by extra charges after the work is done. She also let me know that a complimentary camera inspection would be included after the service, which added even more value. On the morning of 4/16, I called again because my wife likes to prepare meals and beverages for workers, and we wanted to know how many people to expect. I spoke with Yasmin, who was upbeat and friendly. She let me know that a crew of three would be arriving and that the service would take about two hours. She also updated me that the arrival window had narrowed from 8 AM-5 PM to 8 AM-noon, which was helpful for planning. The crew arrived later than planned (no big deal), led by manager Nate, supervisor Lance, and a trainee named Hector. It was clear right away that this team, assembled by their "big boss" Arelic, was professional, knowledgeable, and respectful. I had several questions--probably six or seven--and each one was answered thoroughly in a way that was easy to understand. Nate even took the time to draw a diagram on his tablet to explain how the underground system works and what they would be doing. At one point, Nate had to leave for another job and confidently left Lance in charge. That alone spoke volumes about the trust and teamwork within the company. Lance did an excellent job leading the operation and ensuring everything ran smoothly. I also appreciated how he mentored Hector, making sure he followed all safety procedures and even offering him praise for his work. That kind of positive reinforcement says a lot about the company culture. Overall, I was 100% satisfied with my experience. From the first phone call to the completion of the job, everything was handled professionally and with care. I highly recommend Cisneros Brothers to anyone in need of septic services.

Found Cisneros Brothers Plumbing, Restoration, Heating & AC Repair through Yelp. Sent out a request…read morefor free quote on bathroom wall remediation and restoration. Staff responded very quickly via Yelp. Thanks Isaac! Follow up phone call received from their friendly staff. Thanks Yasmine! Team Lead Victor came out to the house to do the free evaluation. He was super nice, respectful, professional, and knowledgeable. He did an amazing and thorough job in assessing the bathroom situation at hand. He provided his honest feedback and input. He sent over the estimate a couple days later. Thank you so much Victor for your time, energy, and efforts! It is always good to get a few more quotes before making the final decision. Thank you Cisneros Brothers!

John from ACR exceeded expectations. He responded super fast, arrived quickly, and got the job…read moredone quickly. You can just tell that he has a TON of knowledge and experience literally oozing out of him. You can rest comfortably knowing that he has the skills and know how to take care of your issue. He had the right tools and right attitude, great communication, no upsell, no BS. ACR quotes a very fair price and stuck to it, no nickel and diming, no glitz and glam, just an honest guy who got the job done. Thank you John and ACR. Don't even think twice about the few number of Yelp reviews. No need to contact the "highly rated" with high number of reviews. These guys are legitimately awesome.

When I contacted ARC Services by text, I received an almost immediate reply from John. After…read morelistening to my problem, he said they could help and were at my residence within two days. Mike, the technician, arrived and did a very through cleaning and removal from under our mobile. He took his time and did a great job. I would highly recommend John and his team for any services that they do.

This guy is awesome! It is rare to find a quick, hardworking, fair price and get it done with…read moreprofessional approach. I requested a quote, we spoke about the project and he then gave me a fair price with completing the job the next morning before a 12 noon appointment to show the home. I will use this guy for all his services besides tile cleaning! He is stored in my phone as a go to service. Well done!

Awesome service. I called Sergio mid afternoon while he was doing a job an hour away, he promised…read moreto squeeze me in and did so. Sergio explained the process and how long it would take to complete my three rooms; he delivered on his promise. Give Sergio and Plus 1 Carpet Care a try.