Never had no problems. Kris is very professional will help u with anything am a older person will…read moreexplain everything to you. Overall I had a great rental experience. Thanks once again for renting to me.

Our reply to Brandon's Complaint is as follows: Date:…read more August 12, 2020 From: Mark Westlock, Managing-Member, Meramec Valley Properties management ("MPVm") Subject: Brandon, Michael ("Brandon") This is a response to the complaint made against MVPm by Brandon. I intentionally waited 11 months to reply in order that MVPm could evaluate feedback from prospective clients, past tenants or communication from municipalities that Brandon's properties reside at that could still be sending notices to MVPm pertaining to Brandon's properties. These findings will be discussed later in this letter. To those reading this reply, first and foremost, let it be known that Brandon attempted to extort MVPm for $25,000 - yes we have this in writing and yes this is a felony under the Missouri State Law - or he would write disparaging remarks about myself, MVPm and related company's services. MVPm provided Brandon with many property management services to assist him in breathing life back into his failing investment portfolio. Under the terms of the agreement between MVPm and Brandon's companies, MVPm could use the funds it was holding for Brandon to reinvest into the portfolio. Given the sheer volume of repairs and that needed to be made to Brandon's portfolio (most of which was in a serious state of disrepair), there was simply never enough money available to make all the repairs in the time desired by Brandon. In addition to the repairs, MVPm was also using the funds it held on behalf of Brandon to pay back taxes on properties in the portfolio. Some properties were at risk of going to tax sale because of this issue and the back taxes were preventing some municipalities from issuing Occupancy Permits for the properties. The lack of funds coupled with the fact that Brandon was often requesting that MVPm take actions that were illegal, such as placing tenants in properties that did not have occupancy permits, requesting MVPm to complete work without required permits, lead to frustration on all sides. Despite Brandon's frustration with MVPm on occasion, he also made many comments indicating that he was satisfied with the service MVPm provided over the course of this business relationship. Background In December of 2017, Brandon was referred to MVPm for property management services by a past client. Brandon had an investment property portfolio was failing. He reportedly acquired these properties in a "package" and he never had professional property inspection reports performed during the purchase. In other words, he purchased his properties, "site unseen". Most of his properties were located in the North County areas of St. Louis, and he was desperately trying to find a new Property Manager ("PM") - reportedly his 5th in 4 years. When we first met, Brandon was very frustrated with the present PM. According to him, the PM he was using when we met was not following his directives with respect to demanding tenants pay for utilities on his properties and Brandon was incurring financial losses. After listening to Brandon's situation, I explained our present business structure (at that time the company was named "BLMW Management LLC dba Meramec Valley Properties management"), experience and dedication to our clients. I explained that like Brandon, I also own investment properties and that I treat clients' properties as I do mine to ensure the properties are safe, tenants are protected and federal/state/local laws pertaining to occupancy/housing are adhered to and that the lease is executed as written. In February of 2018, MVPm accepted PM services for Brandon by way of Property Management Agreements for his LLCs. During the first year of providing PM services, MVPm coordinated and executed a significant amount of activities to benefit Brandon's properties. Some properties where in horrible disrepair requiring in some cases eight months of rent to turn the property sufficiently to pass inspection. In fact, one building had flooring that was so structurally unsafe that we had to request that the tenants vacate the property for their own safety. Problems such as compromised roofs, failed flooring, termite damage to foundations/flooring/decks, HVAC failures, electrical safety issues, structural damages, etc. were all too common. For instance, the very first property that Brandon told us was vacant and ready for market was anything but ready for market. Active termite infestation, damaged flooring, foundation leaks, etc. required the attention of our general contractor. We made the repairs, all of which were approved by Brandon, and obtained the required Occupancy Permits (all the while pleading with the inspector on Brandon's behalf to not force a repaving of the driveway - saving Brandon thousands of dollars). Shortly into our contractual relationship, we discovered that Brandon was behind on St. Louis County property taxes - on some propert

I appreciate how Austin Realty was able to accomodate me at the last minute as we arrived into St…read more Louis not knowing where were going to live they were able to get us in a beautiful unit at the last minute. Thank you Austin Realty, we much appreciate it.

EXTREMELY EXTREMELY POOR MANAGEMENT!!! I have been a renter in St. Louis since 2012, never late or…read moreshort on rent and always get my deposit back. I don't buy because I don't want to be in St. Louis forever. I have been in my current home since 2020 with NO issues until 5/1/2025 when Austin Realty became the new management company over the property I rent. They took over when my lease was due to expire as of May 1st they never contacted me regarding renewal of my lease and it was 3 days before rent was due when they finally got me set up in portal to pay rent, which also wasn't correct I actually paid more then they showed due because I knew what I was suppose to be paying took them 3 months to get it right in their system. On Sept 5th I put in my first maintence request for a faulty outlet never heard anything from them until 9/16 when Monica contacted telling me that on 9/18 an investor needed access to the property for viewing. This alarmed me because as a long term renter I have been to this rodeo a couple of times, the norm for this type of sitsuation is an investor buys, rehabs the property, and raises your rent. I verbally elaborated this to Monica during phone call on 9/16, Monica assured me NO NO NO thats not the case. On 9/19 day after they came to inspect finally a maintenance man called me to look at outlet, which I had already bought a new one and unstalled it myself and didn't know I had to press the "test" on the new outlet for it to work yes I felt "stupid". On 9/23 I receive email from Monica with a new lease to sign and of course like I said raised rate after she said NO NO NO it was Yes Yes Yes I was right. I noticed the sewer rate was also increased from what I had been paying for past 5 years, I reached out to Monica with my concerns and asking for proof from city regarding raised sewer rate with no response. Leaving me in limo without a lease for 5 months is ludicrous, this management company is not fit or organized enough to facilitate property managment. I would not recommend anyone wasting their time. I hope the property owner see's and reads this so he knows he should have stayed with the previous management company. I would also like to add I don't need the stress this place is bringing me I am still dealing with both of my kids being dead!! I know they saw the Urn in my house.

I have worked with Amy Gordon at Hermann London for almost 10 years. She is my real estate agent…read moreand property manager. She is efficient and thorough with all of her transactions.. She is also empathetic and focuses on the business aspect of my rental properties as well as the tenant needs. She is always a helpful bridge to find solutions that work for the business and our tenants. She manages the tenants and renovations with an exceptional eye for detail. She can help you evaluate properties for investments with her knowledge and expertise being in that business personally. I would highly recommend her if you are looking for someone to manage your properties or needing an agent to sell/buy properties.

Amy and the company she works for was amazing !! I loved here for 3 years and anytime we needed…read moremaintenance it was fast and easy and Amy made sure to go out of her way to get it done ! Also our deposit that we got back was fair which is rare these days with these companies . I would def rent from this company again .

I was attempting to inquire about property management for my investment homes. I told Larry I was…read morefrom California and before I could finish my statement he said, "we are all right " and hung up. I attempted to call back unsure what just occurred, and he screened my call. Terrible customer service, rude, and unprofessional.

I was a long time resident at Oxford Manor. I found the high end apartment and surrounding ideal…read morefor my living and personal needs. The apartment is in an exceptional neighborhood, with easy access to Forest Park via the beautiful Wydown corridor as well as a close walk to restaurants, cleaners and a Starbucks. The folks in the neighborhood significantly enhanced the community feel with friendly reach outs while walking their dogs or just strolling in the tree lined streets. Also, as a frequent traveler, I was very pleased with the easy access to the airport from it quaint Clayton location. I found the Landlord Larry to be quite attentive to the lease holder needs and always concerned about the well being of the property, both in and around the the apartments. Any repairs or needs were promptly addressed. He even added items (e.g. power outlets and bike racks) without requests, just because he saw the needs of his tenants. The building has a wonderful Tudor exterior with six apartments. It also has easy access to the upper floors by a an elevator, but also has a period staircase that complements the Tudor architecture. I found the community rooftop very peaceful and inviting. The all granite counter tops in the kitchen and bathrooms, the beautiful stone showers along with high end appliances also added to the luxury feel of the apartment and complex. Oxford manor was perfect for me, and I couldn't have been more pleased with my time there and the support of the landlord and his commitment to the comfort of the tenants and the care taking of the apartments. Highly recommend.

This company and especially the person we worked with are exceptional! The company made it very…read moreeasy for us to lease out our home quickly and for a very nice market price. Our property manager, Hayes Taylor, is one of the nicest, most ethical real estate professionals I have ever worked with. Make sure to ask for him!

I do not think that this company can be trusted. Avenue's site states: "Low Fee Guarantee - We…read morematch any competing proposal fee for comparable service. We won't be beat on fees." Avenue does not keep its word. I was in talks with Avenue, as I was considering using them as property manager for my rental. Per the request of the Avenue employee I was speaking with, I sent him a leasing agreement I had with a competing property management company. I did this to see if Avenue would actually stand by their word and make good on their "low fee guarantee." After talking with me on the phone about it, the Avenue employee actually agreed with me that my lease with this other company was an "apples to apples" comparison with their own. However, he said that they would charge me more than the other company. In other words, they would not honor their own guarantee. They do not keep their word. Also, there are multiple fake positive reviews of this company. I'm 99% sure that some of these fake reviews were posted by their employees. I would advise staying away from this company.

This company is very attentive to boards of trustees and charges very reasonable management fees.read more