Have to start off by saying I've never had such horrible, unprofessional, unpleasant customer service in my life. I started coming here because my family has went to them for 25+ years and swore up and down they were the best. Unfortunately, Sue, has made it nothing but an unpleasant and upsetting experience for me. In the beginning I started going with my great grandmother and they were very nice. I only had to complain one time in which Sue stated "Maybe you should stop getting long nails because they'll break" maybe if you put them on correctly they wouldn't snap off? Just a thought. I didn't pay much mind to that comment even though it threw my off a little bit.
So a few months past and I continued to go here and December 26th she did what was suppose to be an almond shape black French tip nail which I paid EXTRA to do and showed her a picture. I got home and I noticed that multiple nails were lifting and so sharp I couldn't even touch someone without stabbing them so..I called Sue immediately. Sue was very nice, but didn't even apologize for the half ass job she did. We had booked an appointment for Today and I went. I'm just in such disbelief over what I just had to go through...Sue had the audacity to say I had to get charged extra for something she messed up and I didn't want anymore. I asked her to just make it simple and do a Coffin Shape with regular black nail polish bc she clearly didn't know how to do almond shape. Sue still didn't show any sympathy for the fact that she did such a horrible job and automatically starts trying to charge me????? UNPROFESSIONAL. Another thing I was very upset about was sue refused a refund after I told her I wasn't paying extra and hurt me taking the nails off and still refused to admit she did a horrible job and another man who worked there chuckled in the corner the whole time. Such a sleazy, lazy, could care less about their customers, overpriced salon. They can't even do the shapes you ask yet charge extra...Mind you the second time I went and wanted her to redo them they would've been cheaper than what I originally got...so if anything she would've owed me the extra money I paid the first time... I work a job that requires my nails to look nice and professional because customers can easily notice my nails. It was embarrassing even having to have my acrylics on for a few days because the clear coat had multiple bubbles in them and the polish was half painted on my nails and my nails lifted. WORST NAIL PLACE EVER. DO NOT GO HERE. I also wanted to add that the second I posted about this incident MULTIPLE people came forward to express what sloppy work they had done here and just ended up going elsewhere to get their nails fixed. Wouldn't even waste a dime on these people. Sue also made is very clear she doesn't care about pleasing her customers as long as she gets her money! Also said , "I don't care about no review"! Absolutely disgusted by this salon. It doesn't even deserve a star lol read more