Well, I finally understand why all my retired friends have trucks! They use them! So, after 11yrs of believing I was getting by with driving my small SUVs ie the Escape and Bronco Sport, I've finally given in and admit I've really needed a bed to haul things. So, off to Deacon Jones Ford I went, worked with my long time friend and salesman Shane and came home with my new 4x4 Ranger! I absolutely love this vehicle! A big thank you to Shane, Rylee and the Deacon Jones crew for always taking care of me for 20+ years now! read more

The purchase of my Maverick was excellent. I was assisted by Maria Grantham and she did a great job finding the exact truck I wanted. I can also give kudos to Rylee Meyers in the financing department. Everything went smoothly and every effort was made to help me feel like a valued customer. read more

Deceitful, Incompetent Dealership. Terrible Experience. Grade = F. I have purchased 3 new vehicles over the past several years, so I am relatively familiar with the sales tactics and general shenanigans that go on with car dealerships. I am sharing my experience here so others can be forewarned and take their business elsewhere. This was for an "in-transit" 2022 F150 Lariat, not a custom build/order. General Incompetence - Could not get in touch with salesmen Shane AFTER I made my purchase. Dealership had no problem taking thousands of dollars for my deposit though. Once I paid, I called and emailed with no response... I had to contact the manager to get in touch with salesman again, I was then given the excuse of "the emails must not have gone through" ... see screenshot 1. Anyone can check their sent folder to see if an email was delivered or not. Just, overall general incompetence here. - Dealership told me over and over how they were "on top" of my order and had "marked my truck hot". I started getting morning emails saying, "nothing today, hopefully this week". I personally called Ford HQ, gave them my VIN and personal details, and Ford HQ told me the truck was WEEKS away from being delivered and had not been "marked hot" or designated for any type of expedite, they were not even familiar with that term. Dealership was happy to string me along and let me think it would be arriving any day. If ANYONE in that building picked up the phone and called Ford HQ like I did, they would have been told the truck was not coming anytime soon. Either they did this and withheld that information from me to keep my order, or they failed to even pick up the phone and call for me. Deceitful -As my truck's delivery date continued to be delayed from the date I was told it was set for delivery when I made my deposit, I eventually called and asked for a manager. I explained the situation and asked if I had any recourse at all if things continue to get delayed as I needed a vehicle (Could they provide a loaner car? Could they cancel my order so I could get a different truck?). The manager refused to provide a courtesy vehicle. When I asked about being locked into the contract, he said "you've already committed to buying the vehicle". The next day, in a bind for a truck, I called Ford HQ. Ford HQ customer service was great and informed me that I was not contractually obligated or committed to buying the vehicle until I had taken delivery of the truck, and it likely would be several weeks before the truck arrived at Deacon Jones. With this new information, I called Deacon Jones Ford and demanded my order be cancelled and my down payment be refunded. Rather that offer a courtesy vehicle and try to keep my business, the manager told me If I wanted this truck the next closest one was over 700 miles away. - Telling me other dealers are charging $5,000 over MSRP for this truck. I have spoken to 5 North Carolina Ford dealers looking for a Lariat F150, not a single one is adding money to MSRP. Perhaps peak COVID, but this was a scare tactic. Every dealer has actually come off MSRP, even if only slightly. This is either a deceitful sales tactic, or just incompetence in not understanding the current market conditions. The $899 Deacon Advantage.... -"Deacon Jones Advantage Program" for new vehicles is automatically added to the purchase price of new trucks. I did not ask for this product. When I told them to remove it and adjust the price accordingly, they told me it was coming off of their bottom line (screenshot 3). Obviously, I didn't believe that as the truck was "in transit" so items like door edge guards, and fabric protectors could not have been installed. Any new truck is an expensive purchase so look around and get informed. Look at Ramsey Ford in Maryland just as one example, offering a FREE 20 year, 200,000 mile limited powertrain warranty on any new truck just to show you how much of a rip-off this automatically added "deacon advantage" is. Dealer Documentation Fee -$799... The highest I have seen during my search for an F150. Of course, they will tell you this is for very important work and they can't budge on this. Here is the local market if you're curious: Deacon Jones Doc Fee: $799 Lookout Ford Dealer Doc Fee: $789 Sanders Dealer Doc Fee: $699 Cella Ford Dealer Doc Fee: $698 Feyer Ford Dealer Doc Fee: $699. Overall, they were responsive up until the point where they took my deposit. After that, it took me personally calling Ford HQ to get totally different answers than what I was getting from the dealership. They had no interest in providing a loaner vehicle, and they falsely told me I was committed to the vehicle when I was not contractually committed in anyway. read more

Deacon Jones Ford - Car Dealers Near Me - Goldsboro, North Carolina

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It's just criminal how the service manager "Robert" and the staff there treat the elderly members of our community. Honestly, I'd rather walk than go into that service department to have my truck looked at! The only other shame is I can't give this review less than a one... read more

I have been taking my Ford Fusion to Deacon Jones for maintenance for a few years now. I am always skeptical of mechanics because I am a single female and they tend to screw me over in one way or another. But.......Robert is amazing, honest, and has always done great by me. Frankie.....is superb! His customer service skills are on point! And I can't remember all of the other names but I have have always been very happy with the service department staff! Kudos to Robert for leading such a wonderful team. read more

Deacon Jones Ford is hands down the best dealership I have ever done business with. This is after nearly 9 years of service to my F-250 (Robert is a genius and they should pay him 10x what they do, whatever that is). Tisha is the best welcome, always sweet and kind. Parts is awesome, always helpful. Wendy is top notch admin keeping everything flowing. And Scott is a phenomenal leader of that great team. Keep it up! - A happy customer who hopes to need a new car soon so I can buy from Deacon Jones Ford. read more

Sales staff seems friendly. I sat down after looking at used $49,000 truck to negotiate the price. After going back and forth they said their best brice was $500 more than what they had the truck listed for on craigslist. As I walked out in disgust I informed them that the whole reason I stopped in was that I saw the truck on craigslist and they couldn't even sell me the truck for that price. Later they called back and offered the truck for almost $2K below they craigslist price. I passed due to being disgusted with the shady attempt to screw me. Beware!!!! read more

On a scheduled oil change, they took well over an hour. Either they lack proficiency with simple tasks or they are ineffective schedulers. Either way, their professionalism is wanting. read more

My son purchased a transmission and had Deacon Jones install it. He picked it up and parked it at his place of work. Transmission fluid everywhere! Took it back and the dealer would not make it right. Manager no where around, or wouldn't talk to him. Terrible maintenance and customer service! read more