Eagle collision deserves 10 stars all around! So happy to have found this place!…read moreAmazing and professional customer service! The autobody team did such a great job fixing my truck that it came back looking brand new! It was such a big job yet they were able to fix it promptly! Even changed out my battery at no extra charge. Thank you so much Eagle collision, appreciate all your hard work!

Compared to other body shops I have been to, Eagle was number one in customer service,…read morecommunication and workmanship! I highly recommend them!

I just want to say, if you are looking for a professional and friendly auto repair company, look no…read morefurther. Their assessment and pricing was right on point and I never felt like I was being hassled. Communication was amazing as well. Brit and Mellissa kept me up to speed on the repairs every step of the way. Also, I have to ship my vehicle soon, so they were sensitive to the timeliness of this repair as well. The final product was amazing. Mahalo to Brit and Mellissa

Brit is definitely a Bodyman 1st Class. He has the eyes and finesse touch that sets him apart from…read morejourneyman body workers. This guy can shoot paint boys! He does all the work so rest assured, it will be top shelf! 5 stars and 2 thumbs up!! Highly recommend

I had such a great experience with this AC shop. The first shop I went to turned me away twice, so…read moreI was really grateful when I called here and was told I could come right over. Thankfully, they weren't too far away. When I arrived, the gentleman immediately welcomed me, pulled my van into the shop, and started diagnosing the issue. The customer service I received was exceptional, and I truly appreciate how helpful and accommodating they were. I'm looking forward to having them service my vehicle and would definitely recommend them to anyone looking for honest and great customer service. I also want to add that while my van was being diagnosed, the gentleman noticed my coolant was low and took the time to add more coolant for me. I truly appreciate that extra step. It showed me that they genuinely care about their customers and are willing to help beyond just the service they're providing. Small acts like that really stand out and mean a lot. Thank you for your kindness and for going above and beyond. I wanted to come back and update my review now that everything has been completed. I picked up my van, and the AC is working great! The repair was completed, and I'm very happy with the results. The final price was reasonable for the amount of labor involved, and I appreciate the work that was done. Overall, I'm satisfied with the service and look forward to bringing my van here again for future repairs and maintenance. Thank you, Auto Papa, for getting my AC back up and running!

I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

Somebody hit my wife's car and didn't have the guts to own up to it. Luckily, we found Colors on…read moreParade to repair the major scrapes. Cary and crew came within a few days to do the repair and painting. Within 2 hours, they completed their work. Would definitely recommend! Mahalo Cary!

Excellent work, very impressed with workmanship, the quality of work was exceptional and price is…read morefair

I had a paint job for my Versa, and the shop removed the letters and car insignia on the trunk door…read moreof the station wagon. They replaced the large insignia, but they said that I would have to put back the small letters myself. Also while cleaning the car for an inspection, in addition to finding the small letters for the trunk door, I found water in my wheel well for the spare tire in the trunk. I told them that they forgot to reattach the other end of a plastic tube that ran rain water in the trunk door top right corner. They said that they don't detach that. But they had detached the rubber foam seal on trunk door when they painted the car. The seal is in the same area of the door as the plastic tube. If I had known ahead of time about the small letters, I might not have gotten the work done there. Usually shops will replace whatever they took off the car, and not leave everything inside the car for the owner to put back. To be fair, they did put back some of the stuff I found in the car after I picked up the car- like the car insignia, the rubber foam seal on the trunk door.

So after negotiating a drop off date (16 May) to get my truck repainted, it took 11 days to start…read moreworking on it. 27 May. It was finished and ready for pick up on 6 June. I was off island until that evening. They were closed 7 June and I picked it up 8 June. The repainted color I am satisfied with but the detail work was mediocre at best. There is a ton of overspray on the rubber around the windows and rear view mirrors. Additionally, there are already a few chips in the paint in a few spots which will be a problem in the near future. This has been months of frustration. I am now just over it and will not return to this establishment again for paint work. I will say that the manager was apologetic about the delays due to staffing issues but honestly due to the way this was handled initially, I should have been a top priority and more detail and attention should have been given to my vehicle. In the manager's defense, he did take matters into his hands and conducted a majority of the work himself and I am appreciative of that. I have spent the last 2 hours attempting to clean up the overspray and it will take me several more to get it all removed. Overall , I wish this would have been handled better but you live and you learn. Again, I am satisfied with the color but not the delays in service nor the level of attention to detail. I paid a pretty penny for my vehicle and the paint job was not cheap. The expectations were high but not met. This is my honest assessment and I have no hard feelings towards the establishment nor the folks I have dealt with during this process. Mahalo!

I normally don't leave reviews, but I feel obligated to share our experience…read more Our 2011 Toyota RAV4 has been at Encore Collision since October 2025 for repairs. Over several months, we were repeatedly told that work was in progress, parts were on order, or that the vehicle was nearing completion. It's March 31, 2026 and it is still not finished. However, during multiple in-person visits, there has been little to no visible progress. Communication has been inconsistent, and there were times we arrived during business hours and no one was available. We understand that delays can happen, but the lack of transparency and follow-through has been extremely frustrating and completely unacceptable. We also observed signage indicating BBB accreditation; however, the BBB website currently lists this business as not accredited, which was confusing and concerning. At this point, we have had to escalate the matter in order to seek resolution. We hope this can still be resolved professionally, but based on our experience, we would strongly advise others to proceed with caution as there are many red flags despite the positive reviews.

I don't even know whee to start with this place. My husband had hit something on the front driver's…read moreside. It started leaking anti-freeze. We needed to get that fixed along with the bumper. We took it to Encore and they quoted us $3700. A few days later they called and said that it would be another $400 for a part. Two days later they said that it would be another $200. When we finally went to pick up the car we saw that the bumper was fixed. They also fixed some other things in the front, since it was pushed back. When I inquired about the fix for the anti-freeze the guy had no idea what I was talking about. We had a new bottle of anti-freeze in the trunk and they put it in the car for us. It didn't leak out, which was a good sign. We drove it to Costco a block down and saw that all the anti-freeze was leaking out. We called the guy and dropped the car off again. He called the next day and said it would cost $800 to fix the anti-freeze leak. A day later he called and said it would be another $400 to fix the inverter. All in all, the hubby paid around $6000 for something they quoted as $3700. That plus the fact that they had our car for over three weeks. When we finally picked up the car they did give us a complimentary car wash, which we appreciated. We've had the car back for four days now and thankfully it's running smoothly.

Almost 5 Stars I took my car to Sigs in Kaneohe to repair…read moredamage to the rear of my car while stupidly backing up into an elevated concrete level. The damage didn't look too bad and required the mid portion of the SUV tailgate below the window to be replaced. The estimate was a little over $2K as replacement parts are ridiculously priced by the dealer plus the added markup and labor costs from the repair shop. The following is a summary of my car repair episode at Sigs Collision Windward: Pros: - Promptly contacted by Sigs after filling in my accident report with the insurance company online. Like I mean really prompt... they called within 15 minutes to make arrangements for an estimate. - Unbeatable updates from Sigs with text messages and phone calls to keep you abreast of what's going on with the repair. - Repairs are done promptly, and they immediately address repair errors - Staff is friendly after they acknowledge your presence - Final repair seems to be done satisfactorily Cons: - I was not acknowledged for at least 5 minutes after entering their office on my first visit. I stood by the front desk and the staff walked by and or talked amongst themselves.... it was like I was invisible to them. This was so contrasting to the high level of Aloha that I received from them once I was acknowledged. Maybe a simple, "Hi, I'll be with you in a minute" would have been nice. - Sigs made a mistake installing the incorrect color replacement panel and didn't catch it until I brought it to their attention when I came to pick up my car. Lexus apparently sent them the incorrect white color. Recommend that Sigs check for accuracy upon receiving parts, and do a thorough quality control assessment prior to calling the customer to pick up their car. Sigs did take immediate action to remedy this shortcoming; the correct color panel was received and installed promptly on the following day. Overall Sigs Windward is a reputable repair shop and I will patronize them for future business.

I'm very, VERY disappointed and upset with the results of taking my car to this auto body shop…read more Initially I took my car there to fix the front and the side. I had gotten into a minor fender bender which damaged the front and then later backed along side a pole and damaged the side, all cosmetic stuff. One the incidents I reported to insurance, the other I didn't. Like I mentioned it was just cosmetic stuff that needed to be fixed yet when I got the estimate, they said way more stuff needed to be fixed than I thought but I just went along with it because I'd used them before and everything had gone ok. Also, it seemed very strange that they said it was you going to take over a week to fix when like I've said it was just cosmetic stuff because no lights ever went off in car indicating anything was wrong, but I just went along with everything because I assumed they were being honest and I don't know a whole lot about cars myself. So I got a rental and they fixed my car. When it was ready they called and said I could pick it up which I believe was on a Friday but then they called back and said they needed to fix something else and it wasn't ready yet. So Monday came along and they called and said my car was ready however I had to work the next two days and wasn't able to pick it up until Wednesday. You'd think that they would just say ok, see you Wednesday since really they're the ones that delayed me picking up the car in the first place but instead they insisted and told me I HAD TO pick up the car Monday. I told them that there was no way I could do that and again they insisted that I had to so I had to have my boyfriend go and pick up the car and I had to wait till Wednesday to drop off the rental which they assured me they would pay for the extra days. However when I went and dropped off the rental, Enterprise had received no call from them stating that they were going to pay for the extra days, so I explained to them the whole situation and they felt bad and so they comped me the two days. Not only that the day after my boyfriend Picked up the car from the shop I was walking around the passenger side by the mirror which they were supposed to have fixed and noticed a giant crack and scratch still on the back of the mirror. I called them actually I even went down there and showed them and they said oh we only fixed part of it if you want the scratch and crack fixed you're gonna have to pay for it. I think that's absolutely ridiculous. If you tell somebody you're gonna fix something you fix the entire thing not part of it and I don't see why I should have to pay for it. I think that's terrible customer service. I think they overcharged me and I think they fix things that did not need to be fixed just so they could charge me more. When my boyfriend went to pick up the car they told him only the bunper and mirror had been fixed but then when we looked at the bill every sensor in front of the car had been changed out. I believe if it's not fraud they're at least changing out their old inventory so they can get new stuff. I would not recommend this place at all and if I ever need my car fixed again, I will never ever go there. Also, at one point when I was trying to get a hold of them, their phone wasn't working And kept looping me back to the same message so I literally had to go down there in person just to ask Them something. So ridiculous and unprofessional. Oh and lastly they didn't put one of the emblems from the car back on. Baaaaaad service!!!!! DO NOT USE GERBER COLLISION IN KAKAAKO!!!!!!

I will never take my car ANYWHERE ELSE EVER. Roy and his…read morecrew are amazing It may take time to get your car in, but sometimes you have to wait for the best!!

Roy did a great job repairing damage to my fender from a minor collision with a utility pole. The…read moreutility pole won. He did the work well and quickly. I highly recommend him. Just an fyi - he takes cash or check.