Unfortunately, we've had several situations that called for repairs - - - once being rear-ended and 3 times being hit while parked. Fortunately, we were referred to Faith Collision (and David) by our insurance company the first time and they've been our go-to from that point on whenever we needed body work repairs. It's easy communication between them and our insurance company (USAA) and basically all we do is drop the car off and pick it up when it's done. On one occasion, I couldn't find a friend available to accompany me when I dropped the car off and someone from Faith was nice enough to drive me to Enterprise (just a few blocks away) to pick up my rental. A couple of other times parts were not available, and that caused delays in the car being ready, but that's just part of living on an island and that's beyond anyone's control. Their work is precise, detailed and communication is great. On top of this, everyone we've encountered there is friendly, warm and just easy to work with. Not wishing we'll need their services anytime again soon, but if and when we do, we'll be back. read more

These people destroyed my car. Literally the opposite of fix it. Before bringing it in. All I was dealing with was a little rubbing from the body on the tire. After repairs took place, The suspension in the rear left was banging and popping over every imperfection on the road. Brought the car back 3 times still not fixed. I went to buy new tires and these dumb cock suckers forgot to replace the placard from the old door jamb to the new one. STUPID FUCKING COCK SUCKERS. read more

Met with Faith Collision through insurance to receive an estimate on the damages of my car. Aiden gave the vehicle a thorough inspection and a quick return time on an estimate. I worked through USAA insurance to repair my vehicle and Aiden gave me a date to drop off the vehicle. In fact, Aiden updated me a week later and stated I can drop the vehicle off at an earlier date since I had requested to be notified if an opening became available. After dropping off my vehicle, I was given weekly updates on my vehicle from both Aiden and David. After a week in the shop, my vehicle was ready for pickup. Upon inspection, I was pleased with the result. Happy to work with Faith Collision. Lady at the front desk was nice as well, I just forgot her name. Quality staff and work. Attached are some before and after pictures read more

Faith Collision Center - Body Shops Near Me - Kailua, Hawaii

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This is so overdue and I wish I had photos of the amazing job they did! However, it wasn't just the repairs that impressed me! It was how direct, informative, thorough, honest and efficient everyone at the shop was! They're busy so make an appointment before heading over! read more

Displeased with experience. Took Mom's vehicle in for body work and paint touchup outside of insurance. Pointed out 5 areas to be addressed during estimating, emphasizing to make the car, "like new". Received estimate and had repairs done. During pick-up, noted 2 of 5 areas not done. Through multiple discussions, was informed multiple times it was "my fault" for not checking and disputing the estimate details prior to drop off. Yea, I should have checked but, assumed that during the estimate walk through and pointing out the most obvious 3-foot scratches, it was a given to be addressed. The offered remedy was another 5-days in the shop and an estimated additional $2k for what was left off the original request. Original $3+k repair involved 7-days in shop, door/quarter panel scratch repair, replacing passenger side mirror housing (not motor/servo - just housing), one (1) minor bumper kiss repair & matching pain/clear coat. Fortunate to be in a place in life to select where to spend our money so opted for "Faith" based on our perceived shared beliefs. Disappointed. The work that was actually done is good, just disappointed in the overall experience, assignment of blame to us and lack of effort on their part of remedy this situation. read more

In April 2025, someone did a hit/run to my 2018 RAV4 and damaged the front bumper and passenger side fender. I brought my RAV4 to Faith Collision for body/paint work. In early May 2025, I showed up to inquire about an estimate and they advised I would need an appointment; however quickly fit me in that same day. The shop estimator, Aden, was wonderful and walked me through all of the specific work that would be done and parts that would be replaced. I was super impressed. Aden later sent a quote (which was reasonable) and we scheduled repairs for mid-June. After drop off, Faith Collision had the car for approximately 9 days. I was super happy with the updates they provided while they had the car And then....day of pickup... The employee that did the walk around inspection was super nice. I immediately noticed what appeared to be orange peel in the front bumper under both headlights. After running my hand over it, it felt like sandpaper. I mentioned this to the employee. He responded "it's just a little bit of roughness." I stood there with a puzzled look on my face. He kept saying how the body work had a lifetime guarantee for as long as I own the vehicle. I was upset, but figured it wasn't too bad and maybe something I could live with. Over the next few weeks, I noticed other imperfections. The passenger side fender paint has a bunch of "trash" (dust particles) through the finish, the passenger side fender well is missing clips, and there are multiple paint runs on the passenger side front door where they blended the paint from the fender. Most frustrating: Last week, when washing the car, I found multiple large areas of overspray on the rear of the car. Overall, super disappointed with the quality of work. I would like to think whoever conducts quality control on their finished work would have caught this. Apparently not. read more

My insurance company recommended faith collision and I went with them after my auto accident. They did a great job with my vehicle. It took a minute to get it in the shop, but they had to order aftermarket parts so that makes sense. They were very communicative, they called me once a week when my car was in the shop to give me updates on my vehicle. read more

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David Cho was an amazing fast and efficient person to work with. He updated me throughout the repair process and was extremely responsive every step of the way with a great end result. read more

Faith Collision was very helpful and got all the work done on my jeep very fast after being rear ended. I have USAA and they worked directly with my insurance. David was a great help and the whole team made this as painless as possible! 100% recommend if you live in or around Kailua! read more

Stopped in just to get their opinion on how to best take care of some paint and scratches on the rubber fender around the rear tire (result of me scraping the side of my garage). They took a look and instead of immediately recommending replacement suggested a couple of treatments. Reasoning being that if they didn't work we could still go the replacement route. Turned out a little elbow grease with paint thinner took care of it! They sent me off without a charge. I so appreciated their efforts and willingness to help. read more

Exact description of work needed and a review of what was completed. They're good. If going through insurance, check in advance to make sure insurance is accepted. read more

These guys are incredible! My Volkswagen Beetle was side swiped, with the front grill knocked off and they got it all fixed up within a week. They communicated with insurance, and the rental company for me. These guys made my life so much easier! Aden kept me updated through the entire process, and even cleaned my car for me! My car is looking cherry now, thanks to you guys!!! read more

Thank you guys for helping us today. we have a scrap that happened with the side panel that left paint all over our bumper. we pulled in to ask what we should do. we did not expect them to fix it immediately. And they did not charge a cent. They are honest and truly Island people. I would not hesitate to use them for Body repair services. read more

I was looking for an auto body shop to take my car and they had availability within a week, they promised my car would be done in a week and a half which I thought was decent time. I got a call 2 days later my car was done! They called the rental car service and the dealership to get everything I needed settled. They also washed and vacuumed my car before returning it to me which was the best part. I love that their mission stands behind faith which is why I went there. I highly recommend this shop! read more

100% the best body shop I've ever used!! Customer service is off the chart!! And their work is absolutely top-notch! While I hope I have no need to use them again in the future, if there's ever a need -- there's 0 doubt in my mind where I'll go -- Faith Collision Center! Thank you all for doing such a great job on our truck -- it looks like new. And thank you also for be ling genuinely nice and good people. We appreciate you! read more

So in my initial review, I assumed that David, the person who handled all of this was the owner as he said there wasn't anyone above him. After escalating the situation with my insurance company, I came to find that David is just the manager. The owner is actually a woman who was appalled by what was happening and had no prior knowledge of it. After meeting with her and my insurance representative, she is working to make the situation right. I will continue to update as I feel every person should have an opportunity to right a wrong if possible. read more

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I am really glad I worked with Faith Collision Center! Excellent customer care, communication, and body work. I got my car back today in pristine condition. Big mahalo to the team! read more

I got my car repaired here this week and I'm SO happy that I did! Everyone here was so nice, reliable, and responsive. I felt like I was always in the "know" and always felt like I was in good hands. I'm a young woman so I often feel like I get taken advantage of at auto shops and body shops because I literally know nothing about cars.. with these guys though I could tell that they had my best interest in mind and that they were very trustworthy. David even fixed my trunk handle for me free of charge so nice!!! And all the other repairs were done so perfectly as well! My car looks even better than it did before my little accident!! And also, they were so helpful with getting me to and from my rental car! Just throughout the whole process I felt so well taken care of. It was all so stress-free! This spot will always be my go-to for body work no matter where I live on island! Thank you Faith collision for being so awesome! read more

What a stellar service I received from Faith! All staffs were friendly and very efficient with their service that made the whole repair process extremely smooth and pleasant from the beginning to the end and the car was spotless clean when I it picked up! Wow ~ I would especially give 5 stars for their efficiency in repair time!! Thank you Mike and David ~ read more

Super sketchy place, wouldn't trust it with an objective quote. I went here and they asked me seven times if I wanted to get it repaired here or just a quote. The reason why they ask this, is, if they get the job to fix your damages, they will quote big money so they can make a big profit repairing your car, if you tell them you won't repair your car here, then they will make a low cost quote. If your quote cost is too low and you can't get the damages fixed, liberty mutual will tell you to get them to fix the damages, and they will send additional bills back to liberty mutual. They aren't there to help you, They aren't there to fairly quote the damages They have one job and one job only, To get the job, and to do your repair And if you don't agree to have your car repaired there, or if you want some other shop to do it, you just have to walk away and make peace with getting 28 dollars for your trouble. This place is extremely unprofessional, you wouldn't guess that people are working here, more like hanging out. I had an employee examining my damage, some random stranger popped out of a street parked car without a work uniform and started arguing with my adjuster about the damages, saying there are no damages, Right in front of me! Then without my permission or request he spent one minute scraping melted paint off my of bumper as I watched in horror and silence There was a crack where the paint split, and after the random stranger was done peeling off melted paint, he rubbed the dust into the crack, hiding the crack like the dust was wax, then he barked to my adjuster to take a picture to show there was no damage. If he did that to a super car, he would get sued for all his money and would be banned from working around cars forever. But I guess because it's not a super car, I guess I have to have my time wasted and walk away read more

Needed to repair my vehicle called Faith collision center. Kelly is so friendly and professional. She provided me an immediate appointment to get a quote. Aiden provided a reasonable quote. He is very knowledgeable and patient as he answered my concerns. I brought my car in and Faith Ohana turned my repair around in a day. Mahalo Kelly, Aiden and Faith Ohana for making this experience to repair my car easy, cost efficient and trustworthy. Keep the faith ! read more

This review is for the service I received from Harley. I had been referred to Faith's by another mechanic to help with a minor issue with my driver's side car window. Even though it was before they opened, Harley was nice enough to look at the damage, assess it, and then provide a solution. He did an excellent job and it is over a week later, and I still have no issues! Not to mention he was friendly and professional. I will definitely be using Faith if I have any other issues and referring my friends to them! Great costumer service! read more

Our neighbor's brother recently hit our car while he was on island and we went through Faith to do the insurance repair. I also asked them to quote some additional work not related to the accident that I would pay for directly. They did a super thorough job on both repairs and the 2008 4Runner looks brand new. They had the parts and a rental car coordinated so that it was as little impact to my life as possible. They communicated each day with an update and even finished the work an entire day early. I loved working with David and the team and would recommend them again to anyone who is looking for a trustworthy business. read more

I took my 2020 wrx here after an accident, very quick with the repairs and they kept me updated every step of the way. They did an amazing job fixing the damages and made my car look brand new. They even fixed a unrelated problem with my car free of charge, Overall great experience and highly recommend this place. read more

Great guys! Actually had problems with my bike and swung in. They were able to help and solve all my problems!

I've come to Faith Collision for all of my repairs and recommend this shop to my friends. They are always responsive and honest. Great customer service! read more

Faith Collision provided outstanding service all the way around. I highly recommend them for your car body shop needs. Rarely have I encountered a business so focused on customer satisfaction. read more

After one of the most difficult days I've had in awhile, I walked into Faith collision center 30mins before closing time on a Monday. I needed a quote on a busted bumper. The staff could've easily given me attitude, and I was expecting them to be annoyed, but this place is 100% awesome! Mike, who was in the middle of something, immediately walked out to inspect my car. He did some magical adjustments and set it straight, gave me a high-five and said it'll be "$300 (joke) dollars!". Seriously, this was probably a small act of kindness from him but, at that moment, it meant everything to me. Thank you so much to Mike and Faith collision center! I definitely would recommend this business to anyone! read more

Very responsive and exceptional customer service! Quality work and highly satisfied having gone through this wonderful family owned and local business. This is a great team of professionals who take genuine care in their craft and service. I very much appreciated the solid communication and engagement with Rose the business owner and David the manager throughout the entire service/process (email, phone, and in person)). Highly recommend. read more

Always the BEST customer service! So helpful, quick service, great work! They make insurance claims so easy, help arrange rental car, just simplify the whole process. 100% recommend using them for your auto body needs. read more

I chose to not go with this auto body shop because after I explained the issue with my vehicle the first person I talked to laughed about how the accident happened and continued by asking me to send them pictures of the accident. When I did I never got a response back so I decided to call and when I did I asked them if they reviewed my photos and they said "oh yeah everyone saw those.." and continued to make me feel bad about what had happened instead of giving me a quote. I think the staff needs to be more understanding that when people come to a shop like this something traumatic might have happened to that person and making fun and belittling someone because of that is not ok. Definitely not professional in my opinion. read more

David and the team are the best! I've had Faith work on the truck three times and will most definitely have the team complete job number four whenever and whatever the job is. Everyone is really helpful and understanding. Top quality results and regularly checkin with updates. The best auto shop I've experienced in the 10 states I've lived in. *great paint work *good body work *efficient and friendly *right around the corner from Enterprise! read more

This review is for work done in 2017. At that time, they did great work on my BMW, it looked flawless. The customer service was great and I would recommend this place to anyone needing some autobody work. read more

I am so very happy I took my car here. I was devastated that I hit a pole with my car (2 years) - I got quotes and estimates from several auto places and none were as fair, nice and helpful as Faith Collision center. They were so detailed and professional and I felt so confident in their work and professionalism. My biggest concern was the color match because my car is blue and a b**** to clean. But they did an amazing job. Car looks so good. Dropped it off Monday, got it back Thursday- new bumper, dent and paint perfect and new tail light. They were also so amazing at communicating through out the week what was going on and the next steps. Couldn't be happier! I highly recommend this place!!! read more

Faith Collision Center - After. They did an incredible job - Body Shops Near Me - Kailua, Hawaii

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Love the folks here! The front staff is very responsive and professional and the folks that fix your car are great at what they do!! We've been here a few times and they never disappoint! Highly recommend read more

My children's basketball hoop fell on my car during a recent windstorm, which damaged my entire passenger side of the car - both doors, mirror and even the top. I took it to Faith Collision Center of Hawaii and I couldn't be happier. They were prompt, professional, courteous and communicative throughout the entire process. I was able to get in for an estimate the very next morning. They walked me through the process, pointed out the damages and what needed to be done and made sure I was comfortable with the next steps before we proceeded. My car was taken in for repair a week later and returned the week after that. They kept me up to date throughout the process and were absolutely phenomenal. Plus, their work is top notch! My car looks brand new! And they even washed and detailed it before returning it to me. Thank you, Faith Collision Center! If I ever have damages again, I will surely be returning. read more

Very impressed with their work and service they completed on our Escalade from a hit run incident while our car was parked. We called to inquire about making an appointment for an estimate, and they were able to accommodate us immediately. Mike greeted us, took some pictures, and got back to us in an hour or so with an estimate with reasonable pricing. They also recommended other companies and options to fix dents on our tailgate to save us money since it didn't require painting. They could have just said nothing and fixed it for way more money than it would have costed if work was done by a dent removal company. Appreciated their honesty. Part of the job was covered by insurance which they took care of directly with the insurance company. The other part was to repair rust on our driver's door window side. The final cost of the portion we were responsible for came out less than the estimate. A very pleasant surprise. The job took a week and they called twice to provide updates. Each time they called, they were also very attentive in ensuring we had a rental car while the work was being done (which we didn't need). Upon pick up, David reviewed the repairs with us and showed genuine interest in ensuing we walk away happy. He was also helpful in referring us to other companies to assist with headliner and vinyl repair. It is clear the new management team is doing a great job! Loved the overall service and the Escalade looks great! Definitely brining our other cars here for repair. read more

Mahalo for fast, reasonable, and great work. Great communication! Highly recommend Hopefully will not need services again, but if I do I wouldn't go anywhere elae read more

I needed a quote for damage caused to my vehicle. Initially I had called to make a reservation for an estimate of the damages. I called a couple of days later just to verify the time I was supposed to be coming in and that same clerk said she doesn't have a reservation on me. After looking around, The lady then told me that the reservation was made in my husbands name(Im not married). When I ask her to set up a new reservation because she clearly doesn't have one on me, she proceeds to tell me to contact my insurance company and have them send my documentation over in order for me to set up an appointment for an estimate on the damage. I told her that I would have to call her back after I speak with my insurance company and she laughed and hung up the phone. I was immediately turned off by her lack of customer service and professionalism and didn't proceed to book another appointment because of this. read more

This company was recommended to my fiancé and I by our insurance and I could not be more happy with their work! David and the whole team were incredible to work with and did an amazing job with our car. Our repairs were done sooner than anticipated and we got a call twice a week with updates. No more trying to track down a repairman for updates. I'd recommend Faith Collision Center in a heartbeat! We're hoping to not need repairs done on our car again anytime soon, but if we do we know where we'll take it. read more