We purchased a "fixer upper" home and knew there were HVAC issues. I contacted Dr. Cool, and was…read moreimmediately impressed with their customer service. They inspected the system, and the technician could not have been better! Smart, communicated well, and never tried to "upsell". He took photos of all areas that needed attention, and explained things very well. The same technician came back to do the repairs, and we couldn't have asked for a better experience. I highly recommend Dr. Cool!!!!

They serviced one of my rental properties that had a mini-split. The interior unit was leaking and…read moreDr. Cool came out and fixed the leak for $140. Not even a month later the same unit was leaking again and this time I was told the unit was not mounted correctly which was causing the unit to leak again. Not sure how the unit would suddenly become incorrectly mounted and I thought it should have been caught the first time. It wasn't and it cost me an additional $400. And to make matters worse, I bought into the service agreement for $400 after the first repair. So no, I don't recommend them.

We have them and they serviced our unit 2 weeks ago. Two weeks later our air goes out, of course…read moreit's after hours. They only have 1 tech on and it one of the hottest weeks so far for the summer. I am disabled, with breathing issues and heat affects my Lupus, you would think they would try and call someone in. Nope, told me to call tomorrow. What's the purpose of having a service plan and getting your unit serviced regular, but when you need them, they can't come in a emergency. Thank God Hatfield Air had a heart and sent someone within 30 mins after calling.

I can't say enough about the Sumter team. Row and Zack performed my bi-annual inspection today…read more They always do a thorough inspection of my system and provide a straightforward analysis. I rest easier knowing they are just a phone call away, if needed. Thanks for all you do!

5 star company Our t'stat went out on a weekend we didn't have any service plan agreement with them…read morethat gets you priority service but they arrived within the hour anyway diagnose the issue replaced out t'stat . very satisfying will absolutely call them again

Called them on a Friday air wasn't blowing. They came out diagnosed that the blower motor went bad…read more Part was under manufacture warranty. They located the part, came back late in the afternoon and installed it.. They were professional and efficient.

Just finished our 2nd bathroom redo with Scotts Custom Construction…read more 1st one was absolutely wonderful with the execution of the work and the final result. 2nd bathroom was even better, if possible. final result was stunning. it is unfortunate that I can not give more than five stars..... Experience with older homes and detail oriented yields great results. great customer service if needed Bryan Scott is the best at providing stress free projects.

From the owner: 1. HVAC Systems: Our skilled technicians provide comprehensive HVAC installation services, ensuring…read morethat your heating and cooling systems operate efficiently and effectively. We utilize the latest technology and industry best practices to deliver systems that keep your home comfortable year-round. 2. Ductwork Installation: Proper ductwork is crucial for optimal HVAC performance. Our team specializes in custom ductwork installations that maximize airflow and efficiency, contributing to improved indoor air quality and comfort. 3. Crawl Space Encapsulation: Protect your home from moisture and mold with our professional crawl space encapsulation services. We create a sealed environment that mitigates humidity, enhances energy efficiency, and increases your home’s structural integrity. 4. Vinyl Siding: Upgrade your home’s exterior with our premium vinyl siding solutions. Our installation services not only improve your home’s curb appeal but also provide durability and insulation, helping you save on energy costs while enhancing aesthetic value. 5. Window Replacements: Transform your home with new, energy-efficient windows. Our window replacement services are designed to enhance your home’s appearance, increase energy efficiency, and provide better protection against the elements. Let's create a comfortable and beautiful home together!

Salesman was a nice guy, but I believe he wasn't trained properly. It appears that 1st Choice…read moreQuality Heating and Air uses inaccurate information to create more expense for homeowners. Their estimates are loaded with equipment not needed or removal of no existant systems. Lastly, the hvac estimate included equipment used for ductless systems, which should have been provided separately with a ductless installation estimate. This appears to be poorly assembled items and expenses meant for customers who lack understanding and knowledge of what constitutes a. HVAC while showing the contractor's lacking knowledge of ductless systems. Lastly, moments after the gentleman left, I got a call from a scheduler asking if I wanted to schedule a visit for 1st quality choice HVAC. Something's amiss.

Incompetent employees, terrible customer service, ridiculous pricing! They actually broke our HVAC…read moremotor then blamed us! Had to call another company to fix their mistake. Would never recommend them!

We woke up this am to the house being 84 degrees. Called Fort and they came out within a couple of…read morehours and took care of everything. We have been using them for over 20 years and their great service and great employees are why we will never go any where else. Thank you.

They are in Breach of Contract! They did not mind taking $ 8,800.00 of My Dollars though. 2019 have…read morenot service on unit Since. They say they mailed a card out, but one cannot count on mail. This Company thinks They are a monopoly and management is Questionable at the very least.

Our air conditioning went out on a hot summer day with a heat index of 106°, I called Hatfield…read moreHeating and Air Conditioning and they had a service tech at my house within 2 hours. Jason, the tech, was very pleasant and polite. He quickly diagnosed my problem, and luckily had the replacement part on his truck. Within 45 minutes our air conditioning was working again. The price was very reasonable. If you need prompt, courteous and honest service, you won't go wrong with calling Hatfield!

We started using them in may of 2025, where they replaced a blown fuze. Had to come back again…read morewithin a month to replace another one. Then said we had mold in our ducts and charged us close to 6k to fix it. Total spent around 8k. Then .y ac goes out in oct 25. They come out and say i need a new ac compressor...quote me 6.6k for it. Say it would be better to get a new unit. Quote me over 10k for it (standard unit for a house under 2k sq ft). I get a second opionion and they say a fuze had blown and that the compressor is running fine. Total visit with new company cost 130 dollars and that included the 95 service charge. They price gauge and are dishonest. Do not use.

They tried to rob me. Wanted $1700 to replace two parts for my A/C that weren't broken or clogged…read more All it needed was 2 lbs of freon. They are thieves!!!

Anthony came out and put in a Goodman AC and Heating unit at an affordable price within 1 day. They…read moregave me a 5 year warranty and I'm very happy with the service. His Son Marquel came and installed a nice new wifi thermostat, and followed up and made sure everything was working good. They are honest and good people and family oriented which is hard to find these days. I recommend them, Thank you

From the owner: At Smith & Sons we specialize in heating and air conditioning. We have 20 years of experience in…read morethe business. We offer maintain and service and replacement of systems. Call us for more details. 803-754-3366.