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    Dean Hill Pet Center

    3.0 (2 reviews)

    Services - Dean Hill Pet Center

    Pet sitting

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    6 years ago

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    6 years ago

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    Superdogs Daycare - Kylo

    Superdogs Daycare

    (46 reviews)

    I don't usually write negative reviews, but I feel people should know about our experience…read more We brought our dog here because it was much closer than the daycare she had been attending. At her previous daycare, everyone loved her and always commented on what a sweet dog she was. Her veterinarian's office has always spoken highly of her as well. We only made the switch because the location was more convenient. Looking back, we should have trusted our instincts. As soon as we arrived, she didn't want to go inside. I actually had to carry her through the door, which is completely out of character for her. When we picked her up, instead of speaking with us privately, a staff member criticized our dog at length in front of other customers. We were told she had to be continually reprimanded, kept on a leash, and eventually spent most of the day alone in a crate. This was shocking to hear, especially since we have never received feedback like this from her previous daycare or her veterinary team. When I tried to explain that this had never happened before and that everyone who has cared for her has always described her as a sweet dog, I was interrupted with, "Will you let me finish?" before the criticism continued. The entire conversation felt condescending and took place in front of other customers, which was embarrassing and unnecessary. Whether or not our dog was a good fit for this daycare, the way we were treated was unprofessional and lacked basic courtesy and compassion. We were also disappointed to be told that, after being kept on a leash, she ultimately spent most of the day alone in a crate. That was certainly not what we expected when we paid for a full day of daycare. We understand that difficult conversations sometimes need to happen, but they should be handled respectfully and privately. I hope they reconsider how they communicate with pet owners in the future because no one should leave feeling embarrassed the way we did.

    Terrible experience. I signed my dog up for kennel-free boarding. I was told he was being a problem…read moreand had to be put into solitary confinement. He came home skinny, dehydrated, and definitely did not act like himself. He had been boarded at other facilities prior to that experience as well as after and he has never come home in such rough shape. I caution anyone who sends their dogs there.

    Dean Hill Pet Center - pet_sitting - Updated September 2026

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