I have been going to Park Place Veterinary Hospital for approximately 8 years and have received the…read morebast care for all of my animals. we recently took in 2 kittens and a momma cat. The momma cat ran away. Momma cat had an appointment today 1/28 and we forgot to cancel. My husband received a call from the Vet stating we needed to pay for the visit and going forward we would have to prepay for all appointments. Apparently, there is a policy that exists. Clients are only made aware of this when they miss an appointment. This gives the practice manager the ability to enforce the policy whenever they feel free to do so. Usually, we receive an email and a call stating that we have an appointment for the animals a day or 2 in advance. According to my husband neither of these reminders happened. i have spent thousands of dollars for my pets with this office and in the end they told me that I needed to take care elsewhere. I am a little disappointed with the way the practice manager handled the situation. I think the vet and the vet techs and the reception are amazing. However, if a policy exists it should be shared with clients when they establish care. Or it could be attached to the email when they send reminder calls. I believes this is an excellent, comprehensive, compassionate place for the animals. If I were to rate this based on today´s experience it would not be good. I do feel that if there are rules they should be shared with the customers. The practice manager should fix her process to ensure everyone knows the rules. Practice managers are suppose to fix processes. unfortunately, I need to rate.

I've taken my dogs here for years and really love the culture, community and compassion for my fur…read morefamily. Staff are kind, Helpful, and always available over the phone. Appointments are easy to set up with their online platform and the vets are very thorough and invested in my pup. They take their time and really connect.

It's changed a lot here since Valez took over. A lot less focus on the health of the animal and…read moremore on making money. I still stuck around for a period of time though because I had been going there for years and really liked Dr. Kane. What did it for me was when I canceled my appointment 24 hours in advance and was chewed out by the receptionist for it. The reason for canceling shouldn't matter. I gave them 24 hours notice. That was sufficient enough. I could of been a dick and just not showed up. But the reason for canceling was my 3 year old son was in the hospital for RSV. I switched over to court street vet after that. So much better!

Very pleased with the care of my 13 year old dog Louis. He had his teeth cleaned with some…read moreextractions. They loved him and took very good care of him. He is a "cuddle bug", and they treated him well. I also was taken through throughly the care he needs for one week until they check him out with a return visit.

We were new to the area and looking for a vet as our dog Coco needed her shots. They were…read morerecommended and they had an appointment available. Our dog Coco was seen by Dr Stanley. She was wonderful to work with very personable. You can tell she likes animals. She recommended a specific shot for ticks as we came from an area where ticks are not an issue. She also suggested a dental cleaning, but there was never any pressure. Though in time we did bring Coco back in as she developed an abscessed due to her teeth. shortly there after Coco developed kidney failure but did not respond to aggressive treatment. We made a decision to cross the rainbow bridge. Dr Stanley and staff were wonderful with kindness and compassion. Though our time was short, If and when we get another pet, we will definitely be back.

I took my dog in because Dr. Pearson said my dog needed a tooth extraction. I couldn't pick her up…read moreuntil late that night even though I brought her in early. He came out smiling, and saying that everything went "great." That night neither of us got any sleep, because she could barely breath. The first thing the next morning I took her back there and there was a new technician who saw her and told me that she had collapsing trachea, caused by the surgery. I found out recently that SHE ACTUALLY DIED temporarily during the surgery, which doesn't seem like the surgeon or surgery was "great." Three days later he called to see how my dog was doing, and actually told me that 'the collapsing trachea would probably go away.' It's an insult that he would think I didn't even care to look up what a collapsing trachea was.

I have never left a negative review for a veterinary hospital because I understand that most…read moreclinics are understaffed, managing emotionally charged situations, emergencies, rising costs, and significant burnout. That said, I feel obligated to share my experience. I initially brought my cat in for an examination and urine culture. The appointment took approximately three hours, which was surprising given the nature of the visit. I have experience working in shelters and veterinary settings, so I came prepared with detailed notes in an effort to make the appointment as efficient as possible. I was later told that extended wait times in exam rooms are not uncommon at this practice. I have nothing negative to say about Dr. Lindo. She was knowledgeable, collaborative, conversational, and open-minded. Based on my interaction with her alone, I would have been willing to return. Unfortunately, the remainder of my experience raised serious concerns. During the visit, a manager assisted in handling my special-needs cat. The handling was unnecessarily forceful, including scruffing and allowing him to struggle excessively. As someone familiar with handling practices, I found this troubling and inconsistent with low-stress and fear-free techniques. The most concerning issue involved my cat's urine culture. I paid approximately $700 for the visit, which included sending out the culture. I routinely request urine cultures because they identify the specific bacteria causing an infection and help ensure the correct antibiotic is chosen, reducing unnecessary antibiotic use and helping prevent resistance. In my experience, these results typically return within five days. More than three weeks have now passed, and I still have not received the results. Because of the delay, I ultimately had to start my cat on antibiotics without the benefit of the diagnostic testing I paid for. At this point, even if the results are eventually provided, their clinical usefulness has been significantly diminished by the passage of time. I have called multiple times seeking an update. On each occasion, I was told someone would call me back, yet I never received a return call. When I did speak with management, I found the communication unprofessional and concerning. I had originally planned to have my younger cat spayed at this hospital. However, given the handling concerns, lack of communication, and failure to provide the diagnostic results I paid for within an appropriate timeframe, I no longer feel comfortable entrusting my pets to their care.

I was thinking of not writing a review because this is the best-kept secret in the veterinary…read moreworld. To say I am impressed is far too short of our experience. Dr. Claire was top-notch. Not only does she has the experience to diagnose our family dog, but she also has the BEST "Dog Side Manner" I have ever experienced in a veterinary office. Dr. Clair's professionalism was like talking to a family member. She took the time to explain in detail our doggie's ailment. The intake staff was absolutely a member of the team. Best of all, our hats off to Raza. You will not find anyone better in any veterinary clinic that can fulfill his role and support "patients" and clients. Dr. Claire's group is really one of the best. Having come from Southern California, where veterinary clinics are large in numbers, we found a home for our Samantha under the care of Charlestown Animal Hospital.] The team really deserves more than a five-star rating!

I have been engaging in the services of the Westminster Animal Hospital for over 40 years, for my…read moredogs and cats. They are my to go to care for my furry family members. Our dear dogs and cats have long been treated with compassionate, skillful and knowledgeable service and care. Just this week, I came in my very elderly, failing feline to end his unavoidable suffering. The kindness, compassion and gentle, skillfulness made all the difference in the most difficult time,to my animal and human. I highly recommend the Westminster Veterinary in Westminster Vermont.

Westminster Animal Hospital has been the provider for both our dogs for their entire lives. The…read morestaff is always super pleasant toward us. They are kind and gentle with our doggos. They have adapted to the COVID pandemic by collecting pets from their parking area and returning them to you at your car in order to keep everyone safe. Their treatments have always been helpful to our pets and they give us tremendous peace of mind. They've also been super helpful in dealing with paperwork. On top of that, they are ethical enough to refer out to specialists when a pet needs one (our older dog has needed specialized canine dental care, so they referred us to a specialist for that. She also needed a surgery that another office had more modern equipment for and referred us out). They make these referrals even though it means someone else gets the money for procedures, which strikes me as showing how honest the folks at W.A.H. are. Top marks all around, would gladly recommend.

This place is amazing! The owners Paul and Doreen are very knowledgeable; Paul can help you solve…read moreany diet problem, and Doreen is a fantastic groomer and trainer. They also recently started selling eclectic trinkets and jewelry, so if you need a gift, this is the place to go!

We're new to the area and was looking for a groomer. I called and they had a cancellation and took…read moreme in the same day, I'm glad they did. I was so happy when i went to go get her.

Great place to have your dog groomed, even just a bath or nails clipped…read more Very patient with old dog or new puppy who are anxious.

This place is great. My timid rescue dog loves going here to be boarded. Linda and her team are…read moreawesome, loving, and personable. We love this place!

Excellent training…read more My only bugaboo is that they make it impossible to sign up for further classes. I keep being asked to sign in and there is no sign in button. I keep registering my dog for ongoing classes, but am being told that I have to sign in for that Crazy Making Call the Shelter and they do not answer. you will only be able to leave a message. Which results in a game of cross tag. for every hour I wait for a call back, II will deduct a star. And we are starting at three stars.We are not dealing with dogs here, but humans. Dogs are smarter.