Very rude receptionist. I caught CoVID, so I called to reschedule my appointment. Receptionist…read moretold me she will not reschedule again if I cancel again. I told her if she rather have me come in after tested positive? She hung up the phone on me. I am now weary of this office's covid policy. *** Updated reply to Lin Rawlinson Lin Chai, I am glad you replied to my post. I am concerned by your reply by below factors: 1. I rescheduled twice with you before I caught Co-VID due to my busy schedule. It was on my 3rd rescheduling when she told me I could not reschedule again. All my rescheduling with the exception of Co-VID was with ample notice (At least 2 weeks out). Concerns: Your clients are very busy people and when you are pompous to tell your client they cannot reschedule, it tells me your office is not customer focused nor you are a friendly office. Additionally, when it comes to public health safety, it raises concerns on your office's ability to provide a clean and safe environment for visiting clients. Requesting 1 day cancel notice from someone who just found out he caught COVID was not only illogical and unconcerning, it was downright irresponsible as an office that opens to the public. 2. Your receptionist was the one who hung up on me when I questioned your office policy on CoVID. Concerns: Placing public health safety for those who visits your office help build trust and shows care and respect to those who visits your office. For the reasons above, I did not choose your office. I was interviewing 2 other CPA offices that were friendly, professional, and understanding. I have since selected one of them. I hope you will review your office professionalism and health and safety protocol, but equally important, the honesty of the people in your office. It takes a lifetime to earn trust, but seconds to lose it.

Called and received their answering machine. Left a message for a return call and never received a…read morecall back.

Found this man on yelp for my daughter, who just relocated to Arizona. His good reviews are…read moreaccurate and he was able to navigate a complex tax situation and provide alot of info ending in a great tax return. Seemless and easy. Highly recommend.

Called to seek a consultation and the woman who I spoke to was incredibly short and not helpful…read more Immediately being rude and saying "we are full up" is just bad manners. I will be seeking tax services elsewhere. "True" customer or not. The level of customer service was not great and as a result turns potential clients away. First impressions are important.

This has been our third tax season with Schneider & Stone. Granted we are a once-a-year customer…read moreand our filing is pretty straight-forward, the staff member never made us feel left out. Every year, we would be reminded at the proper time to start gathering the receipts and proper documents. Our questions are always answered within 24 hours. The filing process is VERY efficient via a secured upload portal, which means the crazy me could file at 2am in the morning (and I did!) with ease. Just by not having to show up at the office, the price I paid for the service is justified. Thank you, Dawn, Chelle, and Diana, for making this year's filing a success. May more people see these Yelp reviews and may your business keep thriving!

Schneider & Stone have been doing our taxes for at least a few years now. Their service is…read moreimpeccable, and their prices are very reasonable. Highly recommend.

It's that time of year again... when I remember why I no longer use Responsive…read more I'll keep this simple since most people won't read a long review: call someone else. There are plenty of solid tax professionals in Chandler - I know have learned. My experience with Responsive started well--good initial conversations and a strong first impression with Billy and the tax professional Irene. Unfortunately, that's where the positives ended. Follow-up was consistently poor. Communication only happened if I repeatedly chased them down, and even then it was excuse after excuse--office closures, travel, annual fishing trips, "I'll call you tomorrow"... "I'll call when we get back in the office"... which rarely happened. The breaking point: I paid them to set up my LLC, and they suggested that they be the Statutory Agent. (I agreed) A few months later, they quietly resigned as the agent through the Arizona Corporation Commission without any notice to me. No call. No email. No explanation--despite multiple attempts on my end to get answers. Even more confusing, they continued to handle my taxes afterward as if nothing happened. So weird. This review is long overdue. I'm still waiting on a refund for services that were effectively abandoned. If you value communication and accountability, I'd strongly recommend looking elsewhere. #ChandlerAZ #TaxPreparer #SmallBusinessTaxes #LLCArizona #Bookkeeping #TaxServices #ArizonaBusiness

Stay away from this Tax service!! The communication is zero and you'll have to request to talk…read morewith your CPA, otherwise drop off and pick up and figure it out for yourself! I had to call several times to find out if my taxes were completed. Then a few weeks afterwards I was notified by the IRS that my taxes were rejected, I called Marcy immediately to find out why and how best to rectify this and never spoke with her, it was handled with no communication, then to make things worse I received a bill from the IRS for nearly $1,000 because Marcy did a shitty job configuring my taxes. Plus, she's either not available or not in the office! They need to rename this place as Nonresponsive Tax and Accounting! I have no idea how Marcy retains any Clients!!!

The accountant completed my business taxes adequately, but lacked enthusiasm and personal touch…read more There was a noticeable absence of interest in discussing tax planning for upcoming years. Overall, the tax service was average. Unfortunately, the follow-up communication was subpar as there has been a lack of response to multiple emails and calls.

I have been using Tax Express for several years now. There are not enough words to describe how…read morefantastic this company is. Gaelen is knowledgeable and efficient. Bentley is absolutely WONDERFUL. He goes above and beyond to communicate, understand, and advise. At the end of the day you feel more like a friend then just a client. I have referred many friends and family members to Tax Express and will continue to do so. Thank you Gaelen and Bentley for all you do. Your work ethic, punctuality and excellent communication is always appreciated.

She was quick, intelligent and reasonable as to cost. I was extremely happy. I would recommend the…read moreservice

From the owner: Organizing your finances so you can spend your time doing what you do best!read more

Charley is the best! He is super knowledgeable and has saved us so much over the years with his tax…read moreexpertise. I highly recommend Charley and AllGood Accounting

Friendly, understanding and always patient are the virtues that Charley possesses that I admire…read more These characteristics along with respect and courtesy keep me returning for my business or personal income tax needs. A super guy!

Thanks for the great service! Payal was always available for contact and very friendly throughout…read morethe process. She walked me through my complicated two-state tax filing and explained it to me very well. Highly recommend.

Payal is a very good . She takes care of customers very wellread more

MTC has been wonderful with our accounting, payroll, and helped us so much at starting our…read morebusiness, takes the worry and hassle out of doing the small business finance. Thank you MTC!

Mike, is an absolute gem! If you ever need someone to help you out with QB ON-LINE, Mike is the…read moreanswer! I call him "MAGIC MIKE"! Not even kidding you, he knows it like no other. So thankful to have found him. He's a wiz at finding errors or just getting you back on track with whatever it is you are struggling with.

I had an exceptional experience with Khristina, and I will continue to work with her in the future…read more She completed the work fast, answered all of my questions, and was very responsive. I would recommend her to anyone.

2nd year of using Kristina and her team for my taxes. Worth every penny, and since they saved me a…read morelot of those my appreciation is double. Thank you again you guys!