It's that time of year again... when I remember why I no longer use Responsive…read more I'll keep this simple since most people won't read a long review: call someone else. There are plenty of solid tax professionals in Chandler - I know have learned. My experience with Responsive started well--good initial conversations and a strong first impression with Billy and the tax professional Irene. Unfortunately, that's where the positives ended. Follow-up was consistently poor. Communication only happened if I repeatedly chased them down, and even then it was excuse after excuse--office closures, travel, annual fishing trips, "I'll call you tomorrow"... "I'll call when we get back in the office"... which rarely happened. The breaking point: I paid them to set up my LLC, and they suggested that they be the Statutory Agent. (I agreed) A few months later, they quietly resigned as the agent through the Arizona Corporation Commission without any notice to me. No call. No email. No explanation--despite multiple attempts on my end to get answers. Even more confusing, they continued to handle my taxes afterward as if nothing happened. So weird. This review is long overdue. I'm still waiting on a refund for services that were effectively abandoned. If you value communication and accountability, I'd strongly recommend looking elsewhere. #ChandlerAZ #TaxPreparer #SmallBusinessTaxes #LLCArizona #Bookkeeping #TaxServices #ArizonaBusiness

Stay away from this Tax service!! The communication is zero and you'll have to request to talk…read morewith your CPA, otherwise drop off and pick up and figure it out for yourself! I had to call several times to find out if my taxes were completed. Then a few weeks afterwards I was notified by the IRS that my taxes were rejected, I called Marcy immediately to find out why and how best to rectify this and never spoke with her, it was handled with no communication, then to make things worse I received a bill from the IRS for nearly $1,000 because Marcy did a shitty job configuring my taxes. Plus, she's either not available or not in the office! They need to rename this place as Nonresponsive Tax and Accounting! I have no idea how Marcy retains any Clients!!!

If I could give zero stars, I would. Avoid this accountant at all costs…read more My family hired William Mease of Master Accounting and Tax Service to help with my elderly mother's taxes. She is in her 70s, has dementia, and needed a professional who could patiently and competently navigate the process. Instead, we encountered an accountant who was lazy, dismissive, and shockingly unprofessional. From the very beginning, Bill failed to read or absorb the information I provided, forcing me to repeat myself multiple times. Rather than listening or problem-solving, he fired back condescending emails filled with attitude. At one point, when pressed for guidance, his response was: "There is nothing further I can do for you. You will need to find a tax preparer that doesn't know what they are doing in order to get the return filed. Good luck!" That's right -- instead of doing his job, he essentially told my family to go hire someone "who doesn't know what they are doing" if we wanted the return completed. What kind of professional speaks to clients like this? This wasn't a one-off slip in tone -- it was a pattern of arrogance, laziness, and outright neglect. Bill showed zero compassion for my mother's condition, no willingness to problem-solve, and no respect for our time or circumstances. He seemed more interested in blaming us than actually providing solutions. An accountant's role is to help clients through complicated situations, not abandon them when things aren't simple. Bill made it clear that he doesn't have the patience, professionalism, or empathy to handle real-world clients with real-world challenges. Prospective clients: take this review as a warning. If you entrust your sensitive financial matters to William Mease, expect rudeness, blame-shifting, and zero accountability. There are plenty of capable, compassionate accountants in Arizona -- do not waste your time or money here. EDIT: I appreciate that Mr. Mease took the time to respond, but notice what he doesn't do: he never denies sending the unprofessional tirades I quoted above, including telling my family to "find a tax preparer that doesn't know what they are doing" and ending with "good luck!" That's because he did say them, in writing, and his response here conveniently sidesteps his own words and tone. Throughout this entire process, my messages to him were cordial and respectful, even as I had to repeat myself multiple times. His replies, on the other hand, were consistently dismissive, combative, and unhelpful. The problem wasn't that he insisted on accurate information -- any competent accountant should. The problem was his failure to communicate, failure to read the documents provided, and his repeated choice to lash out with condescending emails instead of guiding us toward solutions. Professionalism isn't just about refusing to "compromise integrity." It's also about having the patience, empathy, and communication skills to work with clients in difficult situations. Bill demonstrated none of these qualities. His responses showed the emotional intelligence of a toddler -- reactive, defensive, and incapable of constructive dialogue. So yes, I absolutely stand by my original review: if you're looking for a professional who will handle your financial matters with competence and respect, look elsewhere.

I had a nightmare of an experience with a different tax service that wouldn't answer my phone calls…read moreonce I dropped off my tax documents in March and waited until the last minute to file and fired me as a client the day of April 18th even though they promised to file an extension if it was needed...leaving me without my original documents and nothing done the day everything was due. Luckily I had made physical copies before dropping off my documents to that other service and I found these guys on Yelp. Evelyn was very friendly and booked me an appointment right away and offered their help to file an extension and prepare my taxes at a later date. Bill saw me in person hours later to explain everything and what to expect. When he saw how simple my filing was he offered to do it right then and there so it would all be resolved. Despite hitting a few roadblocks with getting all the information needed from me, he patiently helped me figure it all out and ended up getting it all filed. After a horrific experience elsewhere and this office's kind and quick service, I will be returning here in the future. Instead of being insulted and ignored, I was treated with kindness and respect even though I am not a big money account. Bill managed to do in an hour what my last Tax Service couldn't get done in a whole month. Thank you!!!!!

When I needed an HR expert to help me manage my open enrollment process having just lost my HR…read moreGeneralist, I hired Linda. She was extremely knowledgeable, friendly and flexible. Her fees were reasonable, too. After Linda pushed Open Enrollment over the finish line, she posted, reviewed, screened and interviewed candidates for our replacement HR Generalist. I am at a new company now and am going to ask if she can support a brand new HR employee to provide her a backstop for questions and support in those areas where she is not up to speed. Highly recommend!

From the owner: We specialized in HR consulting for small business which includes recruiting, payroll and benefit…read moreadministration, employee handbooks, employee performance, compliance and compensation.

Ryan is the best!! Has been doing our taxes both our personal, and business taxes about 15 years or…read moremore a great guy very professional and knowledgeable.

From the owner: Accounting, Tax, Book keeping, Payrollread more

I'm a law firm owner and had engaged Paul's firm to provide CFO services to my firm. After several…read moreweeks of discussing my firm's needs and explaining the size and scope of what I was looking for we entered into an engagement/agreement for his company to provide my firm with CFO services. I ended my relationship with my previous CFO and my team and I then spent many hours transitioning over from our old CFO group to Paul's team. Then after about two weeks of starting with Paul's team, he emails me saying it's not a good fit. No attempt to discuss any issues or clarify, or fix anything; he just said it's not a good fit for him. I understand things aren't always a good fit, but usually you try to work through issues or seek to clarify things first, etc. Especially because I sent him a copy of my Quick Books and other materials for him to look at ahead of time and had lengthy conversations about my firm's current status and what I was looking for. I wish he would have been up front and just told me it wasn't a good fit before I spend hours and hours starting the process and transitioning from my previous CFO group. Just thought the whole situation was handled very unprofessionally. Do not recommend.

Paul husband my CPA for years. He is the most detailed, analytical, thorough person I've ever met…read more He is amazing with anything money related. His firm only works with specific individuals or businesses. If I remember right his focus now is on law firms and engineers. I became his client long before he started specialising in these few industries. Thank you Paul for all you have done for my business.

Books aren't my thing- but they sure are Sharon Behm's!! We've been working with Sharon Behm of…read moreBehm Bookkeeping for about 6 months now and couldn't be happier with her services. I am the owner of a local small business, and having great resources like Behm & Associates is essential to my business. Sharon takes care of our general bookkeeping, payroll, and invoices weekly. Behm is completely reliable and trustworthy, and when it comes to money this is so important. She is also a Certified QuickBooks Pro, so she's always quick with answers to our questions and solutions to our problems! We highly recommend her services to any business small or large!

From the owner: Behm & Associates LLC provides bookkeeping services for small business owners through QuickBooks…read moresoftware. We're here to help you grow your business by taking care of the financial side of your business, allowing you to spend more time working ON your business. Our goal is to provide all of our clients with the personal service they deserve. We are small enough to provide individual attention without sacrificing the quality of our service. Behm & Associates LLC is located in Chandler, Arizona and has several years of experience in delivering quality customer service in a variety of financial areas. We can help you with everything from balancing your checkbook to setting your company up in QuickBooks. Behm & Associates LLC will work closely with your CPA or tax professional to keep your financial records current and accurate.

Paul does not return calls or emails....very strange. They will not sit down with you prior to…read moretaxes being due. They expect you to turn everything in electronically or at the receptionist desk. This would be fine if they would at least return your calls if you have questions about your taxes. I'm done using them for our taxes.

Super excited to write this review. I have had my taxes done by Sundin & Fish for the last few…read moreyears, not just that but I take advantage of their payroll services and they have also helped me with a few investment questions. I meet with them several times throughout the year because it's worth it to me to stay on track. Mostly nothing changes, but I usually have questions about different things I hear and there have been minor adjustments we did that helped me at the end of the year. They do not charge me fees whenever I meet with them. But mostly, what I appreciate about them is they tell me what I need to do, no fluff. Whether I talk to Paul, Jason, Jeanice, Ryan or Nate. My life is super busy, but it's nice having such an amazing team to turn to whenever I have questions or when it's tax time. I would encourage any one who is looking for a CPA to check them out.

Been with them for many years. Totally pleased in all aspects from appointment to filing.read more

Don K. Long time customer of Vogt CPA. Tax preparation always handled with integrity providing me…read morepeace of mind. Used them to establish my LLC that was seamless & quick. Whenever I had tax related questions Steve would always answer me in an informative manner. Overall highly recommend Vogt CPA for tax preparation and business accounting needs.