Friday, Oct 1, 2021: I called Dean's to see if our warranty service call was still scheduled because they said they would be here at 8:00 am. I was told that Dean's sold the Knoxville business and that the owner had returned to his hometown in Meridian Mississippi. That happened last night at close of business when he released all of his employees. The warranty work was for a faulty installation that is now not covered. We are on our own. It is faulty duct work and very expensive. I am stunned that someone would open a business, take so many people's money and skip town. the warranty I paid a lot of money for is now worthless. read more

All techs are very friendly, helpful and knowledgeable! They're always willing to walk customer through any issues that may be occuring with unit and are sure to give helpful pointers to help the homeowner make better decisions when operating HVAC system, that result in a system running more efficiently with fewer service calls! read more

Dean Plumbing Heating and Cooling - Plumbing Near Me - Knoxville, Tennessee

Out to sell units. The guy (owner of the company) never even looked at my HVAC before telling me I needed a brand new one and he was going to charge me $7500 to replace it (3 ton unit). We had to give him an answer right then and there, we said okay (under pressure). I ended up calling him after he left maybe 10 minutes later trying to cancel, guy told me he was going to charge me a 10% restocking fee of $740 (you telling me that unit cost $7400 and you are only charging me $90 for labor? please.). Fine, whatever. Took over 3 WEEKS to get a partial refund and I don't expect I'll get a full refund ever. read more

Our AV stopped working so Dean's came out, looked at the system, and told us we had two options. 1) replace the copper tuning for $1000k (which they said was only a temporary fix) or replace the condenser for $6000. Thank goodness I called Artic Air for a second opinion. Turns out a capacitor had burned out and he got everything working perfectly for $300. DO NOT CALL DEAN'S!!! RIPOFF ARTISTS didn't even bother checking the electrical. read more

I have been trying to my heat pump fixed after in messed up it's been over two months and haven't heard anything from them. They installed the whole system almost 3 years ago and now it not working. It's still under warranty and they don't want to fix it. They keep putting me off. My recommendation is find some else the warrantys their work. Now i have to find some else to fix it and pay more money. I feel riped off from this company. I payed over 6k for something the stoped working in about three years read more

I got a call from the office manager about my earlier review and there was a mistake in the accounting and my account was charged in error. I do want to apologize for the nasty review I left for Dean Plumbing, but I had no idea of the error until I heard from them. read more

I had a new Goodman 4 ton heat pump installed 10/23/2020. I have had to call for service 4 times since because the heat just stops working. The new thermostat they brought was broken so I had to wait a week for a new one. The lady who answered the phone was rude because I called a third time at 5:40 to find out where the service techs were when they were scheduled to be here 11am-1pm. The 24 hour emergency service is a joke. They won't schedule a tech until they come into the office at 8am. Very disappointed in both the equipment and the service. read more

Make sure you get your quote in writing before the service is started! The service itself was perfectly fine, but we were overbilled $300 for the service completed (minor water leak right at the meter, no complications). We had been quoted $550 from one of the bigger companies in the area, but we errantly thought we would get better customer service from a smaller company. Absolutely flabbergasted to get a bill for $850 once the work was complete! Called the office the next business day to make sure it wasn't just an error or find out why it was so much, but Management never returned the call. Lesson learned, the hard way. Good plumbing service, but terribly expensive! Had we been told it was going to be so much up front, we would have gone with the first company. read more

We were referred to this company by our home buyers warranty company. Initially we had a little trouble with the office manager. As soon as the owner got word of our issues, he took care of things! I believe the manager is no longer with this company. We were thankful the owner cared about his business reputation and got our problems resolved. read more

I would not recommend this company. They are guilty of putting to much freon in my unit causing it to malfunction. Offered to put in a replacement for 2500.00 to correct the issue. Worthing heat and air fixed the problem for free ,by correctly removing extra freon. Dean had over charged me 1 month before to replace a drop in coil, that was when they overloaded the system with freon. Worthing heat and air from Greenback will get my business next time. read more

Officer Jinks with KPD recommended I warn people online about Dean Heating and Cooling, and to call 911 if they come back. They double charged us for our HVAC unit ($9600) and promised for over a month that they would refund it, only for our credit card company to have to charge them back because Dean had never even tried to reverse the charge, per the credit card company. They also continually lost paperwork regarding our covered services and tried to charge us for servicings within our warranty. Now they refuse to honor the warranty we bought with our unit and say they can't find any paperwork from our unit, though he also flip flopped and said he did have paperwork (though he wouldn't show us). Fast forward to tonight, the men refused to tell us their names after coming in my house. We asked them to give us their names and leave and they refused to tell us. I called the company's office and they refused to tell me who the aggressive man was aside from the fact that he was the owner. This is just weird. The officer said I shouldn't have let them into the house, but how can you know that a servicer would make you feel in danger? Do not use them. read more

We have nothing but great things to say about our experience with Dean PH&C! Back in the middle of August, in a heat wave our AC went out. I called several places and no one was able to come but Dean. We had a new unit installed that very evening! The unit we purchased was out of stock and they installed an upgrade at no extra charge! We were cool and comfortable within 24 hours of contacting them! In the beginning of March we got a call from them to come out for a complimentary service inspection. Wow! They did not forget their customers! Eric and Wes came out and were so thorough and professional, we were instantly at ease with them. They found some things we needed to address and were prompt and got us up to speed on safety issues etc... We can't say enough nice things about these 2 professionals! We will definitely be using Dean PHC again and will recommend them to our friends and neighbors! read more

$202 for an unclogged toilet and they just used an auger. I had to get my toilet unclogged but I'm pissed and feel taken advantage of bc I couldn't get it unclogged. I feel like that was a little pricey to have such a simple thing done. I know I couldn't do it myself but I feel like I was bamboozled and ripped off read more

Called them to come check out a leaking tub. Said they needed to order a part. Never heard back.

Great family owned company. The owner is honest and customer satisfaction is his number one priority. They back their work 100% and have the fairest prices in Knoxville. Quick service and available 24/7 for any plumbing and/or heating and air issues. The way to go is definitely Dean. read more

This company Dean Plumbing Heating and Air has been horrible to me. My schedule appointment was on Wednesday of last week 25th of May I still have no air and there been several attempts to contact the manager of this company but get what I wasn't able to get in touch with him. My house got damage because of unprofessional work that was been done. They fell thru my ceiling and damage my floors. My house is in a complete mess. Still as of today my air is not install. The office lady don't care and the worker don't seem to care. I got the run around with this company. I should have called Hep to complete the job. This is the worth experience I ever encounter. There will be more updates if the job is ever completed. I am burning up in my house tonight again. read more

ABSOLUTELY TERRIBLE SERVICE. I am in the process of buying a house and contacted Dean PHC to do an HVAC inspection as part of the contract. They were good about getting this set up quickly but have yet to yield a report from this inspection 5 days later with this being the only thing I'm still waiting on for my contract to be completed for this house. I've contacted them multiple times and got excuses every time for why they haven't completed the report, with promises to contact me back which never happened. I honestly don't know how a business even functions like this! I WOULD NOT USE THIS COMPANY IF YOU'RE WANTING PROFESSIONAL, DEPENDABLE SERVICE!! read more

I called Dean to come out and diagnose a water leak in my den. The technician came out, checked the leak indicator in the meter (which read no leak,) never turned the water supply to the house off and told me "that's not a plumbing leak" and said the water may be coming from a leak in the roof, so I took him at his word. The leak continued for several days until Stethin Smith came out and recommended that I turn off the water supply to the house as they had seen tiny leaks in copper piping which wouldn't trip the leak indicator. The leak stopped immediately as soon as I turned the supply off, proving it was a plumbing leak after all and I called a different company to perform the repair since I didn't trust Dean to do the work. I called Dean back and asked for a refund of the $100 after hours service call, since the technician didn't properly diagnose the problem. This was a simple mistake and one I felt could be rectified with a refund for the call, but when I called I was denied the refund and basically called a liar as they said the technician did turn the water supply off and also that the technician was denied permission to cut into ceiling to search for leak, which if true, was simply because the technician repeatedly said it wasn't a plumbing issue. I can't think of another company where I've had a less satisfying experience than with Dean Plumbing. I WOULD NOT recommend this company to anyone. If it were possible I would give 0 stars. read more

Had a compressor go out on unit that was under warranty. Dean went out of their way to make sure we were serviced quickly. Service Manager Frank and Tech George did a fantastic job getting our house cooling again. read more

When I called I ask if it was free to come and look at my heat and air unit and the lady said yes I also ask if they were a Christian company and she also said yes well she was a very nice young lady but when the man came out he was very nice but I only had one problem he told me that my unit needed Freon and yes my unit is a 1994 and needed r22 and I am sorry if I worded this wrong but he told me that they do not make Freon for my unit anymore and told me that I needed a new unit well I am single parent on one income who owns their own home and work every day and I do not get any government help I do it on my own and I do not appreciate him telling me that they can not get Freon for my unit and told me that if they could get it that it would cost 1000.00 of dollars to fill it. I had it fixed and filled today and it cost 200.00 dollars so I am thankful that their are honest people out their I will never call dean plumbing again that is very sad they would tell me that I have a ten year old daughter that has not had any air for about a month and that just shows me what kind of people they are. and yes I called other heat and air places and they told me yes we have that for your unit. So if you want to fork out a bunch of money Dean plumbing is the place. read more