Our neighbors highly recommended Wachter Insurance Agency and they did not disappoint. We dealt…read morewith Craig and he provided great customer service. He was personable, professional, organized, and very knowledgeable. He quickly responded to our calls and emails. In addition, he made some good suggestions. We felt like he really cared about his customers and that we were not just another policy. We highly recommend Wachter Insurance.

I have been with Wachter and Erie Insurance for close to 20 years…read more As with all professional services I use I keep looking until I find my "fit". I came to Wachter after a friend of mine told me about them and how Erie Insurance and Wachter treated her after her house fire. I've had to use my homeowner's and vehicle insurance a few times as have my daughter after her car was totaled. Wachter acted quickly and humanely asking after my daughter after her accident. When my ceiling fell in and I called Sandy at Wachter Service Master was here within an hour to start cleaning up the mess. If you're looking for an insurance agency who are professional and give good, old fashioned customer service I recommend Wachter.

Our Council of Unit Owners hired WayneFrazier of Insurance Claims Specialist in April of 2023 after…read morean insurance loss in June of 2022 that caused significant water damage to three first floor condominiums and common area. We entered into the Appraisal process with our insurer in April of 2023. When Wayne was hired as our independent appraiser, most of the rebuild had already been completed. The required mitigation and reconstruction back to original specification condition was very complicated due to the structure originally serving as an office building before it was repurposed to luxury condominiums in 2020. Restoration work was well under way when Wayne was hired. Hiring an appraiser at this stage of the process is difficult for any appraiser. But Wayne spent countless hours onsite understanding the scope of the damage, mitigation and rebuild parameters. In addition, his knowledge of the appraisal process and required documentation was impressive. While maintaining complete independence, he guided us throughout the entire process. His effort resulted in an award that provided the association the needed money to restore and repair our homes to exactly the way they existed prior to the damage. Without Wayne's expertise and knowledge, we would have received less than 1/2 of the money from our insurer necessary to make the repairs. We are forever grateful for his hard work and no nonsense approach. Thank you Wayne for bringing 3 years of an insurance nightmare to a positive conclusion which has allowed our community to finally focus on living our lives.

Wayne responded immediately to my request by calling me and discussing my situation. We had a leak…read morefrom the base of our faucet into the kitchen cabinet below which caused quite a bit of damage to a few cabinets and the floor. He very honestly gave me a rundown of the process which included pricing, timing (may take months) and the possibility of needing an umpire. I trusted his honesty and transparency and he had great reviews online so I went with him, and am glad I did. The process did take about six months, but he was able to work with the insurance company's adjuster and get me 350% of what they originally offered me for my claim! His prices are reasonable and well worth the money, I was very pleased with the award. I hope I never need to make a claim again but I know who I would call!

Connie Phillips Insurance provided my late husband with excellent insurance coverage for not only…read morehis work vehicles but pleasure vehicles. They also served as financial advisors. When he passed in 2017 Stacy Rebb helped me untangle Jim's insurance policies, IRAs and Annuities. Considering, I had never dealt with this before and at a very upsetting time, Stacy answered my questions, gave me support and guidance. Her kindness was touching. Connie also was there for me. We had moved away so I used other insurance companies. But as soon I decided to move back to the Frederick area, I called them up. Stacy provided informational on several Homeowners insurance policies so I could make an informed decision and receive the best price. In one day I had insurance for my new home. Efficient, personable, professional and caring that is how I woukd describe this company.

We have had nothing but a great experience with Connie Phillips Insurance and her rep Stacy. She is…read morealways quick to respond and is willing to work to find better deals. We have our home and autos insured with them. Would recommend!