This is for the service department. Been taking our Fords here for at least 2 years and yet to have a gripe. They are honest about the price and the repair time quoted. One maintenance visit the final bill was actually less than what was estimated! Felt like I won the lottery. Nice little service waiting area with TV and coffee station. Whole foods and some restaurants are within walking distance of this place. read more

Got my car serviced and some other problem fixed. I even missed my appointment but Will the service manager was able to accommodate me the next day. They did a good job and they were quick about it too. 100% would come again. read more

Made an appt for service and loaner car after brand new explorer with under 500 miles wouldn't accelerate and for scratches that were present when I bought car. I arrived to appt and Monty proceeded to collect all my info for the loaner. I uninstalled both of my full size car seats and then he told me when I was done that they were going to run the codes first. He asked me to wait 15 min. I was sitting at his desk and he showed me to the lounge which was filled with ppl (too many for COVID precautions). I chose to wait outside in parking lot instead. After 30 minutes, I went to see what was happening with my car. He told me nothing was wrong with it. I asked if the scratches were fixed and he responded that it wasn't his department and didn't know where the guy was that was supposed to handle it. I left without any answers and scratches in my brand new car. Drive past this Ford dealer and go somewhere else. read more

Dean Sellers Ford - Scratches in new car - Car Dealers Near Me - Troy, Michigan

Here's an update to my last update. I had forgotten that I had visited and reviewed this establishment on Yelp in the past, but had I remembered, I would not have repeated a past mistake. So I will smack myself in the head! Whack!!! Ow! That hurt. Last night, my 2013 Ford C-Max reorted a strong and scary warning on the display clearly indicating that "the Power Steering had Failed." It showed this same message after I restarted the car a second time. And the steering wheel would not turn. So I called a towing service to have the car towed to Dean Sellers. Before the tow truck arrived, I called the dealership service department to let them know that the car would be towed in. Bad power steering is something that I believe must be taken very seriously. It was lucky that the warning message came on when the car was in the garage, I thought. Anyway the tow truck arrived and the tow truck driver backed the car out of the garage to flat tow it to the dealership. When the driver backed my car out of the garage, he noticed that the steering started working again. He asked if I still wanted the tow, and I confirmed that he should still tow it to the dealership even though it had temporarily started working. IMO, an intermittent power steering capability is not something to gamble on. So I followed the tow truck to Dean Sellers and the tow truck driver drove the car into the service area. I paid him and now I was in the hands of the service staff. My service advisor told me that I would be charged $ 110.00 for a diagnostic fee and that that fee would be deducted from whatever work that the car needed. Hmmmm, I though, is this fair? Well I guess I just felt that there would be something done since I had gotten the scary warning twice, and I half-heartedly agreed. This was my second big mistake. After quite a long time, the service people finally got to my car. They pulled up a diagnostic code that came from the steering gear. I asked for and have that code. The cost, they said, to replace the steering gear was $ 2,051.54. Yikes!, I thought. Will this fix the problem?, I asked. The service person said that he could not guarantee it. How did you diagnose this other than just reading the codes that are still available on the car?, I asked. We just read the code he said. You are charging me for a diagnosis, and that charge is $ 110.00, I said. I don't know the diagnosis, just the code and you are suggesting that I can pay over $ 2,000.00 just on a blind chance that the steering gear might be bad, but you can't guarantee it. Do I have this right? He suggested that if I was not satisfied with the code and the quote, I could contact Ford customer service and he jotted down their toll free number. Well, I was forced to pay the $ 110.00 ransom to get my car back. I had no faith that it would even get me home, but I had no choice. When I got home (thankfully with no more warning messages), I called the telephone number that the service advisor had given me. It was not a working number. So I searched the Internet and found the correct toll free number which had different first three digits. Finally after a long wait, I reached Ford customer service. I think I reached them in the Philippines. The Ford customer service person told me that they could not get me a refund on the service call for the diagnosis that was not a diagnosis. They suggested that I call the service manager at the dealership. I argued that they would only refer me back to the customer service department. So now I find myself caught between two "agents", both that can only suggest that I talk to the other. I am out $ 110.00, I am out the towing cost, I lost an entire afternoon and we have a car that we are afraid to drive since it has never really been diagnosed. Moreover, I am really not willing to blindly pay thousands of dollars for a repair that the dealership admits might or might not really fix the problem. I have a pretty full work day tomorrow and will be offsite at a meeting until late afternoon. But whenever I can, most likely after the meeting is finished, I will call and first ask to speak with the general manager of Dean Sellers, but most likely will get bumped down to the service manager. Do you think the service manager will do anything for me except to regurgitate their service policies? Do you think my customer concerns and complaints of a charge of $ 110.00 for non diagnostic diagnosis will phase the service manager? I personally doubt it, but I will try. I wish I had taken my own advice. It is my belief that this dealership takes unfair advantage of it's customers and that customers are freely taken advantage of. So as I said in my last review: Caveat Emptor (Buyer Beware). read more

I had a great experience getting a Mustang from Dean Sellers Ford. Mitchell Klein went above and beyond making sure I got the car I wanted at a fair price. Once I decided on a vehicle, they allowed me to take care of most of the process online which worked very well for me as I didn't have to leave work for most things. Mitchell picked me up as I had returned my previous lease, and then the doc signing process was quick and easy. I'd recommend anyone getting a Ford in this area to visit Dean Sellers and Mitchell Klein. read more

We are very pleased with our overall experience at Dean Sellers Ford! My wife and I recently leased a 2016 Ford Edge and could not be happier with the car or the service that we received at Dean Sellers. Andrea, our saleswoman, is INCREDIBLE! She went above and beyond to make sure we got the exact car that we wanted at the price that we wanted! She works incredibly hard to make sure that you not only get the car that you want for the right price. When picking our car up she took the time to sit in it and give us a tutorial on how to work all of the excellent Ford technology. She was very knowledgeable and any questions that she couldn't answer she called or talked to the people that she needed to and got answered. Her perseverance and friendliness cannot be matched. She also is continually available once you drive away in your new car to solve any problems or questions that you may have about your vehicle. She is honest, hard- working, and highly recommended. We will definitely continue to return to Andrea and Dean Sellers Ford for any and all future car leases or purchases! read more

This was my second vehicle purchase from Dean Sellers Ford. It was again flawless. Ryan Moore did an excellent job start to finish. My son even nicknamed him "The Guy" & that's so true, if you need to find a new ride Ryan really is the guy. I was pretty impressed also when Dean Sellers himself took the time to come over to Ryan's desk and talk to me, he was a really nice guy & it was great talking with him, you just don't see that much anymore, owners are usually behind closed doors, if their even there at all. I decided on my way home that night, in my beautiful new car, that I would never buy a car anywhere else. Thank you Ryan & DSF! read more

We have bought/leased multiple cars from this dealership over the past 15+ years or so. We trust them not to play those stereotypical car-sales games with us. We have begun bringing cars here for service, too and find that it's more cost-effective than we thought. Their waiting room has wifi and is very comfortable. read more

I worked with Roger Hutchons and had a great experience. Roger is one of the best sales reps I've worked with. He's friendly, knowledgeable, responsive, and not pushy. Thanks Roger! Only reason I'm not giving a 5-star rating is because others at the dealer dropped the ball on something. However, as soon as Roger got involved the issue was resolved immediately. Roger is the man. read more

I would buy a car from this dealership any day - as long as Ryan Moore is our salesperson. He is so personable, professional, never pushy - the best. We had tried a Lincoln last time and not really happy. So glad to get back to Ford with Ryan. read more

Broke my taillight lens and superglued it back together. I showed to service manager and he claims it was brought in this way. Since I had a problem at another dealership damaging my car, I was smart enough to take a picture of the lens in their garage that showed it was not broken. Then they agreed to replace the lens. Won't go back. No longer trust them. I should not have to take photos of everything. read more

I've been here twice, and my car was fixed correctly both times. The price is expensive, as you would expect from a dealership, and I could do without all the email promotions, and mailers they send out afterwards. Overall, my experience has been pretty good. read more

First off let me say our salesman was every helpful and nice. Giving 2 stars right now only for the salesman. The problem was with the General Manager, "Liz Sellers" We paid full price for the car with a personal check. They gave us a homemade form that they wanted me to provide my S.S. number. Said it was required by IRS form 8300. Never have we had to give out a S.S. number on any pervious car purchases when we wrote a personal check for the full purchase price and we questioned this. Liz made us feel like we were stupid because it wasn't them it was an IRS requirement. When I told her I didn't have to do this the year before when we bought a car from Royal Oak Ford. Liz just told us they do it to the letter of the law and Royal Oak Ford is known for "not doing things right." Again she insisted it was required for a personal check, we told her we would check into this, and against our better judgement we provided the information and bought the car. So hence the reason for this review. Checked the IRS website and it is NOT required for a personal check. http://www.irs.gov/pub/irs-pdf/f8300.pdf On page 4 in the middle of the left column. We will be going back and talking to them about this and try to get our S.S. number information back. We will also be checking into if they did a credit check on us without or permission as every time a credit check is done it lowers your credit score. I will up date this review as to how that goes. UPDATE: After returning to the dealership Liz Sellers would not even talk to us. A different manager admit they did not require the information but they "feel" they need it? We will NOT be buying another vehicle from Dean Sellers. read more

This is my third car that I'll be buying from Roger Hutchons. It's a great buying experience. He places no pressure on you to purchase or to close the deal immediately. He works with you to find the best rates and incentives. Roger is one salesman that you won't regret working with once you drive that car home and make that first payment! read more

If you want to purchase/lease a Ford, go here and ask for salesman Scott Newlands. What a great guy....he didn't come off as a salesman...just a really likable guy who was knowledgeable about the car we wanted (Ford Escape). I wanted a Ruby Red Escape with specific options, and he found it for us since the dealership didn't have it. The dealership drove to the other dealership to retrieve our Escape, so we didn't have to drive all the way to Adrian. Oh, and we love our Escape...can't believe that I've never purchased a Ford until now...been driving GMCs since I was 16. What a great change! read more

Very poor customer service. 1) Brought our 2 year old Explorer in for an oil change. Everything went well. When we were getting into the car I brought up to the service guy at the desk we there is an issue with the window trim on one of the windows. He said that it definitely needs to be replaced and was a quality issue. Since they were closing he said he would order the piece, call me the next morning and schedule a time to bring the Explorer back in. No call. I left a message...still no call. Very poor customer service. 2) We have considered trading in our Chrysler T & C early. We spoke with a very friendly nice sales guy. We test drove an Edge and liked it. We were curious on the process of trading in our Chrysler for a Ford, so during my husbands lunch hour, he brought in the minivan for Sellers to look at and give us an idea on what they value the van, cost of leasing a new Edge, etc. We waited a day for the guy to call us back with the 'numbers' and no call. So I waited one more day, understanding we aren't in a huge hurry, and we know they get busy. So I left a voicemail....waited again (1 or 2 days) and nothing, so I called yet again and left a voice message and NOTHING. So 2 voicemails and nothing. It's too bad, cause my husband had leased a car from Dean Sellers years ago and was happy to do repeat business with them, but now---forget it. We will move on. read more

The customer service here is fantastic. I highly recommend Ryan Moore in sales if you're looking for a new car. And the service department folks are very helpful and friendly. And unfortunately I had to visit the body shop and that crew is great, as well. They handled all interfacing with Enterprise for a rental car for me. Zero hassle. read more

I purchased a new Fusion from Rick and was very pleased with my experience. He was very helpful in tracking down the specific vehicle/options/color I was looking for, including checking inventory at other dealers. Pricing was clear and I was able to work out a fair deal for my trade in. They were also able to find a better financing rate than the one I already had, which was much appreciated. In all, they were responsive and very helpful throughout. I would recommend this dealership to others. read more

Definitely don't try to get an oil change here. Brought my bosses Subaru because they keep sending her letters saying they'll do any make and model, well then I pull in and a service tech says "ummm you know you're in the wrong place right?" Then they inform me they don't have the oil and filter to do the oil change. Asked the service manager to make sure my boss stops getting their letters and he wrote down her name but judging by his dismissive attitude I bet he just threw the piece of paper away. Total lack of customer service. read more

I love it here. They are so awesome, efficient and competent. If you are considering a ford you HAVE to come here. Jim Bogdanski helped me and he has become a friend. Ask for him, you won't be disappointed. read more

Dean Sellers Ford - Here's the info - Car Dealers Near Me - Troy, Michigan

Time to lease a new Ford, so it's off to see Andrea. Great service as always. I can't imagine ever going to a different Ford dealership.

Just leased a 2016 Ford Explorer from this dealer today. The experience was a very good one and the sales person, Darlene Paul, was excellent! She took time to explain the options available and was very patient as I kept switching between the models and even different cars. I would definitely recommend her and the team at this dealer. Every time I have gone in there to kick the tires on a vehicle, they have been friendly without being obnoxious. read more

The service manager contacted me and is going to refund the charge for the new bulb and also send me a coupon for a free oil change. I greatly appreciated him calling me and apologizing for the less than stellar experience I had last week. read more

I just recently leased a new Explorer from Scott and have to say the whole experience from start to finish was excellent!! I felt that everyone at the dealership was very friendly and I also received a great deal on my new vehicle! Liz and Dean Sellers introduced themselves to me as well and made sure I was happy with my experience at the dealership. I would definitely recommend coming here to anyone in the market looking for a new car. read more

My girlfriend and I just leased a 2016 Explorer and couldn't be happier with the service from everyone at Dean Sellers. Scott was our salesman and was incredibly patient and thorough when explaining everything to my girlfriend (her first lease). I would highly recommend Dean Sellers to anyone that is thinking about leasing or buying a Ford! read more

As a retired military person, I've purchased new cars from dealerships all over the country. I can honestly say that Jon Whitfield at Dean Sellers Ford is by far the best salesperson that I've ever dealt with and makes the car buying process extremely quick and painless. I'm a customer for life! read more

So far so good with this dealer. Smaller than the mega dealers - which is fine with me. No over-selling on service. Pick up and delivery service. My opinion on auto dealers is -- " Guilty until proven innocent". I've had some bad experiences with Tom Holzer - lying to the customer, theft from the vehicle -so I am pretty cynical from this point on. So far, these guys are pretty decent. Immediate acceptance on a warranty/recall issue. Friendly sales and willingness to pick up and deliver customers locally. read more

My family buys and services all of our cars at this dealership and we are always treated well.

So if I could rate this place lower then 1 star I totally would. I've had my truck for maybe a year and have had nothing but problems. This was my first ford I've ever bought and now it's for sale because ford has the worst customer service ever! I was told that I would not have to pay my deductible because a known issue was out there with a TSB . But when I went to get it guess what? I had to pay. I called customer relations and the regional manager named heather. I was told that since I bought my truck used that they wouldn't help me . If I bought it new then that's differently. Also I have a warranty but yet do to the cost of the repair they needed fords permission! Yep that's right , the warranty doesn't matter unless you get a ok by them. Now it's for sale and I'm going back to Chrysler .... see ya ford! read more

To say that we were taken care of at Dean Sellers Ford would be an understatement. Our salesman, Rodger Salk went above and beyond what was required of him to ensure that my wife and I were pleased with the purchase of our 2011 Lincoln MKX. In addition to being friendly and personable, Rodger was straight forward and honest throughout the entire purchase process. So often dealerships tend to be entirely focused on making a quick buck, Dean Sellers sets itself apart from the others by striving to build a core of return customers. As a result of our positive experience, we will definitely be using Dean Sellers for future purchases. read more

I had a wonderful experience purchasing my 2014 Ford Fusion from Darlene Paul. It was my first car purchase, and Darlene was calm and walked me through the steps. I bought the car that I test drove. Her husband, Dan, works in the finance department and was a huge help also! On the day I went to pick up my car, Darlene was busy so I worked with Scott. He was awesome- helped me to sync my phone to the car, walked me through the paperwork and gave me a tour of the service department. Even though I did not buy the car from him he was more than willing to help out. Everyone was very friendly, and I did not feel like I was being scammed or pushed. read more

I was bummed to take my Focus in for a second time for the clutch issue (recall this time around). The service department is very helpful and I'm impressed with their professional staff. When I asked about an estimate for a touch up paint job (minor) on my rear bumper, the body shop fixed me up temporarily with a little paint to see me through. read more

This is for the service department, I have been taking my car there since January. They blow Royal Ford out of the water, they take time with each and every customer. The manager is quick to fix any mistakes that occur. read more

Always friendly, always professional, always a great experience I have recommended Dean Sellers to many friends. Jon Whitfield in sales is awesome! Have used the service department many times and the body shop, as well. Received quick,accurate and professional work on the many vehicles we have purchased from here read more

Never had a problem here. Ask for Jim Demaggio in new car sales. Always friendly with a great sense of humor.

Okay, am I crazy? Am I imagining the reports that are saying the economy is horrible and car sales are ever worse? No? Then why can't I get a car salesman from this dealership to call me back?!? read more

Terrible! We went in to lease a new car. Our saleswoman tried very hard just to unload whatever they had in stock. She basically told us that all advertised prices were for "A" plan folks and it was too bad we didn't get that rate. After a hour of BS she quotes us a high lease rate and when we looked shocked, she plays on the computer and knocks $100 off the monly price! We will try elsewhere . read more

Went their first time ever for an oil change. Owner's manual recommends oil change every 7500 miles for normal driving condition. Dean Seller recommends an oil change every 4000 miles. The lady did not provide a logical explanation why Dean Sellers recommends a different number than OEM. In my opinion, they want people to come back more often so they make more money on oil changes. Otherwise, wait was long as other Ford dealers (45 minutes). Service was good. I will look for another dealer next time because of the 4000 mile issue. read more

Could I give zero stars? This might be the worst customer service experience I have ever received. Bought a remote car starter, backup sensor system, and crossbars for my new explorer off of Ford.com. Site said parts and labor included in price, and I was to pick a participating dealer. I picked Dean Sellers as it was the closest to my house. I called and scheduled the work, which was about 4 days out...they seemed somewhat clueless as to my order (which was placed and paid for 2 days prior). I called the day before to make sure everything was still set, Will in service said all the parts were in and I did not order all the parts I needed and it would be another $300. I felt like it was too cheap and agreed. FYI this was the last good customer service I received. Day of my appointment I receive a call from Clive who says they are ready to get started and the price would be $980...I stopped him and said I was told $300. Of which he told me that it was that plus the other parts and labor. I told him I already paid $680... of which he replied he had no record of that. I mentioned I had paid via PayPal and they had already debited my account. He told me I had to prove that I paid in order to get the work started. I emailed the PayPal invoice paid. 5 minutes later he calls and said he needs a list of parts paid for before he can start...keep in mind Will the night before had all this information. I tell him I don't have that list handy and that this seems like an internal problem that has nothing to do with me. 5 mins later another call saying they found it...5 mins after they needed and would not start without a parts list...10 mins later I get a call saying they figured it out. I finally ask to speak to a manager that goes on to complain about Ford screwing then on labor and that had I ordered it with them it would've been much higher. He then never really apologizes for harassing me in the phone, and generally a pretty piss poor customer service. I ask for something for my trouble and get an oil change out of them. I receive a call at the end of the day my car was ready and I could pick it up the next day. Except they forgot to mention they were closing 3 hours early the next day, yep you guessed it showed up after they've closed. I managed to catch someone who explained that they could not release my car, and even if hey could I had a $520 balance that needed to be paid and I would have to wait till after Christmas to clear it up. Nobody called to explain the extra fees, no authorization from me, and no call saying they were closing early. I walk toward the sales floor to find a manager...just to bump into the owner of the dealership. He has no idea what is going on, offers to release my car for $500 and they would call me Monday to reconcile. I get my car, Monday...Tuesday...Wednesday passes no word from the dealership to explain the increase. I call and get Clive, who goes on to incorrectly ascribe the increase cost to installation of the crossbars, labor associated with Ford screwing them, or parts. Five calls back and forth, they cannot figure a way to justify the extra cost and agree to refund me back $200. This process has taken me hours of arguing and dealing with the most incompetent group I have ever dealt with. Be careful with these guys, they are so bad at their jobs they might be actually doing something underhanded. read more

So this is a very unique situation that I need to commend a certain service writer for handling with such ease it shocked me. Clive was an absolute pleasure to work with. My father purchased a 2013 Ford Edge from the next door Toyota (where I work) and we put the primo warranty on it just in case, it's an old car with 100K on it gotta be safe. A month after purchase the car made bad knocking whenever the steering wheel was turned completely left or right. I wanted to take it to my Toyota store but was informed Dean Sellers Ford would be the better option, being it is a FORD dealership. Hesitate not knowing what it would be like, I went and brought my car into to he worked on. I had no clue the caliber of professionals I was about to work with. A very clear bar has been set at this dealership for excellence and I have to say they have hit the nail on the head with my experience. Clive was so helpful and had the patience he had with me and the insurance claim people was outstanding. I cannot say enough good things about this gentlemen he helped me at every turn and I am SO great full for his help. 1K of work was done within 2 days and I paid nothing with the help of my warranty. Even when there was trouble the first try with the warranty, clearly a bump in the road on his end that I caused by accident, he was very calm and kind, telling me who I should talk to on my end to get the ball rolling. He is an excellent service writer at this location and I hope he sees this. I will take any and all other issues to this location and go to Clive. read more