ZERO ACCOUNTABILITY from this company. It makes sense after reading the experience the poor lady had after a tech killed her cat. This company ripped out my fence with no permission to access a shut off for a neighbor. The fence still has not been fixed and they just left it in pieces on the side of my yard. I was away at work getting ring alerts of people walking up and down my driveway and pulling apart my fence. To top it all off my pregnant wife came home to the water turned off. The company was closed and I had to have a neighbor come and turn my water main on while I was still at work. I've used this company twice and both times felt they overcharged for the material they used and the work was sloppy. Do your research plenty of other companies in the valley who do great work. read more

I try to only leave positive reviews, but we had a lot of things go wrong that led to us being overcharged. Our heater which is brand new, warranty until 2028, stopped working shortly after we purchased our home. Got a diagnosis from Bishop Heating and Air, but they had a long wait time for getting the part installed, so we went with Dean's. I relayed all info - already had a diagnosis, using our warranty which is good until 28', gas valve needs replacement, don't need Dean's to send someone to diagnose, we just need the part ordered and installed. They sent someone to diagnose, which I repeated again, that we did not need. After they got the part, tech comes and installs the gas valve and says "they don't usually change the shape of the part unless there was something wrong with it from the manufacturer" to which I respond, "well I'm happy it's covered by the warranty". Long story shorter.. They tried to charge us for the diagnostic appointment (which literally never happened, no one showed up, it was a phone call of me telling them we only needed an appointment to install the part). And they charged us for the $300 gas valve which I had repeated to two of their employees was warranty work. I explained the situation and had to argue my position. They took the service charge off for the appointment that never happened (which was written on the bill as if he had shown up), but insisted that I never told them about it being warranty work. I asked to speak with the owner multiple times, and asked that they have him call me. Never heard from him. We feel scammed. We recommend paying attention when businesses have an unusually high rate of bad reviews. We will not use Dean's again and we send anyone we know elsewhere. read more

Highly recommended. The owner Andy was so helpful when we had a little glitch with our radiant heat.

I was scheduled to get a water heater installed today and just found it out after my fifth call that it's not happening. I had to call again to be told that the work order was never picked up. I called this morning to confirm and was told to expect the service guy between 8:00 am and 12:00. It's now almost 3:00 pm and I called in to find out what's up. I can't even get on the schedule for tomorrow, after sitting around all day. This is not a very good operation. Obviously don't care about their customers. read more

Called with a problem. The receptionist had no idea what the company's liability insurance allowed, had no idea what her techs could or could not do, and when asked a simple question about billing, the receptionist got bizarrely confrontational. I know there aren't many options around here, but it's summer and there's no emergency and I'm going to shop around for more competence or a better attitude or (if I'm extra lucky) both. read more

I highly recommend Dean's for prompt, courteous, and knowledgeable repairs. My Champion MasterCool ASA51 swamp cooler wasn't cooling the way it did, last summer. (As a bonafide old person, I'm not allowed on ladders, much less the roof, anymore.) I called Dean's. They scheduled an appt as soon as possible. Before the scheduled time, Jordan called to let me know he was enroute. Jordan and minion arrived punctually. Jordan introduced himself and minion and got to work. He checked the cooler and found the fan belt was broken. He replaced it. He also found the Water Distributor Tube was partially clogged. He unclogged. Then he cleaned the Water Reservoir. I previously purchased a Distributor Pad. Jordan installed. And the swamp cooler was cooling! I was satisfied. Jordan and minion were satisfied. A few days later, the swamp cooler wasn't cooling. Instead of 20-25° of chill, it was producing 8-10°, if any. I called Dean's. They were extremely gracious and understanding. The boss explained what cooling I should be getting. He understood it was underperforming. He despatched Jordan and minion, again. Today, before the scheduled appointment time, Jordan called to let me know he was on the way. He arrived punctually. He listened to my whine and got to work. He deduced the pump was going bad. He replaced. He unclogged the Water Distributor Tube, again. Then he cleaned the Water Reservoir, again. Now, the swamp cooler is working noticeably better. The air is cool. And the low-frequency rumble is gone. I highly recommend Dean's! read more

It's taken me a while to write this, but I think people need to know the kind of people they are paying. This incident occurred in Mammoth Lakes at approximately 3:30 Monday, June 22, 2020 This company had a driver that sped through our neighborhood at over 40 mph. It's posted 25. He was yelled at by 3 people (one he almost hit who was on her bicycle) before violently hitting my beautiful cat, Milo. A forth person saw the impact and the name of the company on the truck that proceeded to speed up Old Mammoth without even slowing down or looking back. When I called the company, the secretary, Ashley said there were two drivers in town that day. Both told her they weren't speeding nor did they recall hitting a cat. She told me I needed to describe the driver and give her a license number on the truck. Also they have no record of the times the drivers go to their jobs. Upon this denial, I posted the action on social media where of course I got huge responses. Milo was a legend in our neighborhood and loved by many. This was posted after 3 days of struggling with having known this company for years and its drivers as well. Because they showed absolutely no remorse and complete denial (even upon having eye witnesses), I proceeded with the post. A couple of days later, the owner, Andy, reached out to me upset at my posting and requested I stop. No apologies. No admitting the driver hit my cat, just anger at my posting on social media. He called twice when I again reached out to him. Ashley answered and said he wasn't in the office. When I tried to get another number to contact him, I was told the office was the only place he could be reached, but yet on two occasions I was unable to reach him there. She informed me that he was upset about my postings and wanted me to stop. That didn't happen and they're cowardly driver NEVER, to this day has stepped up to apologize for killing my 7 yr old cat. This has been devastating to me and most likely would have eased a great deal of my pain had they showed even a tiny bit of compassion. A company with these kind of inconsiderate, uncaring, careless people driving and running it should be highly disregarded no matter what their work capabilities are. This could have been someone's child, and in fact, Milo was mine. He was my anchor, my strength, my heart and brutally run down without a thought. He was my hold while dealing with all the covid outbreak and still having to work. They tore him away from me and couldn't have cared less. You might ask around about their drivers before having them go speeding to your house to do the job and kill your pet or your neighbors without a thought. To this day I have not received an apology (I have to see these drivers all the time) or even an acknowledgement. Their lack of compassion and honesty should be given regard when hiring. It has a great reflection on this company. Honesty is huge when contracting a business. As anyone knows these attributes in a human follow through all they do in life, including their workmanship on their jobs. read more

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We were recently contacted by Ashley from Deans Plumbing. 2 years ago they had checks stolen out of their mail box. We didn't get a notice that our bill hadn't been paid. A year in a half later we get a call saying we owed them money. We were confused because the check had been cashed but not by them. We are wondering why Ashley was rude, yelled and hung up on me when I refused to pay the bill after two years. And we only received one statement from the original work that was done. I miss the professional attitude of Marydawn Dean when she worked there! read more

Dean's Plumbing services are top notch. They helped diagnose and fix two separate issues in our house in a timely and professional manner. Our Polaris water heater burner needed cleaned, and removing it is no easy task. Dean's gave us a great tip to vacuum out the intake as a temporary fix until they could schedule to pull it out. They also helped repair a pipe leaking in our wall that was connected to an outside hose faucet. This replacement was quick and easy for them, in which they used a better quality pipe and provided improved sloping on the new installation. Casey and Paul were especially friendly, skilled, and knowledgeable. Highly recommend Dean's Plumbing! read more

Needing emergency plumbing service (busted pipe under house) on a weekend, in a town where it is hard to get ahold of service tech's, even during business hours, was a scary prospect. After calling a few places with no luck, we were shocked when we not only got ahold of someone, but they said they had a service person in our neighborhood and they would see if they could also make it to our home. They arrived within 2 hours of our call, and had the problem fixed for us in an expedient amount of time. We never imagined it could all be fixed so quickly. They were super professional, helpful and respectful. read more

We have had this company over to our place twice now to fix leaks. The second time was in October to fix a leaky bathroom sink drain. We were gone the entire month of November and December and came home to the sink leaking in the exact same spot as before. I called and scheduled an appointment and was told I was first on the list for the morning appointment time frame (8-noon). No plumber ever showed up, when I called I got the we are sorry there was an emergency last night. Yet no one bothered to call to say the plumber was detained or not going to show up, I had to call them and ask why I taken time off work to sit home when they knew first thing that morning that they were not going to send someone. So they rescheduled me for the following week. Again I was told I was first on the list for the 8-noon slot. Again no plumber and after two calls to the company all I could get was that we understand it must be frustrating but there is nothing we can do as office staff. No business can expect people to take time off work to wait for repairmen that never show up especially for an issue those repairman supposedly fixed once already. My business will be going elsewhere. Update: Raised this to a two star only because they eventually called my husband early one morning and said we have a plumber in the area. My husband was able to get ahold of me and Lou came and fixed the sink. Lou was very professional and fixed the issue although he asked me repeatedly about the kitchen sink, the leak was in the bathroom. I couldn't figure out why he was interested in the kitchen until we got the bill and the initial description was taken down as kitchen sink. Will still be going elsewhere for any future plumbing issues/needs as the office staff and scheduling can't seem to figure out how to get a plumber to your house for the correct issue or call you if they aren't able to show up. But Lou was great. read more

This guy didn't even have the courtesy to return an email. He must have so much business that he doesn't need mine. Not cool. Not cool at all. I will never recommend him for anything, anywhere. read more

Have had Dean's out for emergency plumbing repair once and they were quick to respond, drove 15 minutes to our location and got the sink working quickly. They also corrected a plumbing issue that was created by a previous person and the price was reasonable. Would definitely recommend for any plumbing issues! read more

We have a cabin up in mammoth and it was in need of a new furnace. Deans gave us a great price had one of their installers come up within the week and put a new carrier furnace in the install was done that day and was very clean. Great job!! read more

Dean's Plumbing & Heating Inc - Plumbing Near Me - Bishop, California

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Thank you Deans plumbing for helping me when my swamp cooler went out. Called in this morning and got a quick response and Jordan fixed it by this afternoon. Thanks for fitting me in your schedule Jordan. Lifesaver! read more

Poor office staffing, I won't be using them again... I like to rely on service providers with integrity and am very disappointed.

What an amazing job they did! We had our HVAC upgraded because it was super loud and inefficient. The men were really pleasant and hard working. They left us with a quiet and extremely efficient system. I would recommend them highly! read more

Over priced , $10 charge for living 8 miles from the office . High charge for a simple valve repair .. Plumber was nice . read more

I had great customer service with Addy ; & Jeff came out to do service on our swamp coolers... very friendly & if u ask questions u get a genuine answer! Thanks guys!! read more

Service is great. What I especially appreciated as a second home owner is the communication excellence - there was no gap between the information shared in our phone call and the technician. Notes were taken during the phone call and printed on the bill as was the technician feedback. My one and only call got us in line with other requests during this high season for HVAC yearly checks and I received the bill just when I thought about calling to make sure they still had us on the calendar. I wish everybody were this efficient. read more

I can't say enough nice things about this company. They worked very hard to solve my plumbing problem in a very timely manner. I had terrible roots blocking my pipes. Andy diagnosed the problem and took care of it immediately. Bailey in the office was helpful as well. read more

We had a problem with our water heater and Andy showed up on Monday Sept. 25. He said he needed to order a part but showed us how to manually start the water heater so we could have hot water. Did not hear from them so I called Friday Oct. 6th to explain how disappointed I was that no one had called back to follow up and I was told by Jess that I could take my business elsewhere. I asked to please call me back when they knew they could come out and repair with the new part. Called back 2 hrs .and still no answer and spoke with Peggy the Office Manager both Peggy and Jess talked over me as I was speaking, not good. Peggy did call me back and said Andy had ordered the wrong part, there would be no charge for the first service call and I could take my business elsewhere. Really, I guess Dean's has so much business they can turn it away. Very disappointed and terrible customer service, don't waste your time with this company. So sad. read more