Do not recommend getting insurance here !!!! They're not…read moreprofessional at all . I had a really bad experience with them always over charging taking more money than usual. Never giving me a set payment and also giving me false information!!! Never answer there phones !!! I do not recommend them ! Always had to be calling them because there was always something wrong !!

Ever since I got Monica as an agent my bills constantly vary. One month it's 250 next month 511,…read moreback to 300, then 400. It makes absolutely no sense. I've since filed a complaint with State Farm corporate due to her lack of being able to explain exactly what is going on with my billing. I suggest you take your hard earned money somewhere else.

Horrible and possible running a scam, all too convenient when the company she set me up for was the…read moresame as her last name. And then went to contact them and get routed through farmers insurance automated phone system.I reached my limit when she asked for cash payment, and then asked from my bank account and routing number via text. Owner replies with "text message is a new way of communicating". Which she means is it's another way of her to avoid you after she scams. She fully believes text messaging is an excepted way of doing business now days. I'm curious of whom ever reads this to comment about this subject, is text messaging acceptable for an insurance company?

Diane Holder has been assisting me with my insurance needs for the last 20+ years. She is very…read moreknowledgeable and is always able to meet my needs according to the changes with my life and family. She is up-to-date with insurance guidelines and changes with the CA Dept of Insurance and is very informative. I have saved hundreds of dollars over the years and have never had to compromise coverage in order to do so. As someone in the insurance industry, I know how valuable and important this is. Any time I have questions or policy adjustments needed, Diane and staff are available and reliable. If you want personalized service and don't want to feel like a 'number', then make sure you contact Diane for all your insurance needs.

Our family has used Massey Insurance now for several years. We are so very happy with their…read morecustomer service. Amber and Nichole help us with our policies and are always very quick to respond to our emails. We trust them with both our automotive and renter's policies. We shopped around before switching to Massey and their prices were the best for the coverage.

Massey insurance has been with us for years! Truly the best…read morecustomer service Professional, understanding ,caring and modest. I consider this TOP NOTCH! Thanks to Salina, Jill & Kristen who have taken care of every need with promptness. They are out there to take care of me and you also.

Awful service, even worse human beings. I suffered a medical emergency and have been in and out of…read morethe hospital for the past several weeks. I was a day late on my payment and requested aid from my agent Sherry Lutz (who is a nightmare to begin with). She was short, uncaring, and refused to even understand what was happening in my life. She then said we had to underwrite my insurance again to reinstate. I ended up speaking with Karl, the owner, who seemed sympathetic at first. He assured me that he would contact me immediately with an update. He never called me back, and the next day I followed up with an email. I received a very cold email back stating that I was not going to be reinstated by Mercury even though I was never told I wasn't going to be reinstated to begin with. After a couple of emails inquiring as to what was happening, he refused to respond because he and the rest of the staff knew they were caught in a false statement. After speaking to the person who initially referred me to them and other clients, I realized that others had the same issue that I was having and had left Keycity years ago because of the horrific and subpar service they received. I ended up sending a follow up email requesting my binder and file so that I could review it and provide it to a new agent. That's when things went off. Karl stated that he was refusing to provide me with my file, my binder and my information because it was his to keep. He then told me not to contact the company and then threatened to cancel my home insurance along with my already canceled auto insurance. He was threatening and aggressive. This company does not care about the consumer. They drop the ball and are afraid to admit it. I have been forced to report them and file a formal complaint to the department of insurance. It was not too much of a surprise to discover that I am not the first to file a complaint against them. Please avoid this company at all costs.

Spoke with Daniel today at Key City Insurance. What a gem. Customer service was on point. He pulled…read moreup all my information and helped me in a timely manner. We need more Daniels in the customer service industry PLEASE!! I've used them for years, Daniel is my new go to!

Rebecca from KPIA has been great to work with. She has been responsive and timely. She has put in…read morethe time to shop our plan to get us the best rate with a reputable provider. We value her expertise for both our home and autos.

ANYONE GETTING THE CA FAIR PLAN INSURANCE WHICH MANY OF US IN CA MUST HAVE. DO NOT GO HERE!!! I was…read moreworking with Kristin at this Insurance agency. I told her I did use a computer and I didn't have a printer. She told me that would not be a problem she would personally call me and I could come in and sign the paperwork. This never happened, she would say well I emailed you. Over and over again. Really I told her I had no computer. Hello then she would go on Vacation and nothing would happen. We would talk in person and she would say things to me that she turned it in and that I need to pick up every call over the next week because of the CA fair plan act. Then after nothing for a week and a half I called her and she denied she said that. Then said she never turned it in. If you need the CA Fair Plan do to California. Do not use this business. I had to go to another Insurance company to get insurance. These agents don't make money off the CA Fair Plan act so you will get no where with this company. HORRIBLE EXPERIENCE

Kaddee from Armac was so friendly and helpful to us. She was great at communication and took her…read moretime to answer all our questions. She knows the field well and did her best to find the right insurance with our requests. Kaddee is great to work with. Thank you!

Great customer service. I was informed that as a business policy holder my rates had been raised…read moreand immediately Haley contacted me and told me she was already requoting my policy. Jennifer Britzman is amazing as well, she is personally delivering some paperwork that I need from their office. The customer service is off the chain.

After posting this another agent, Loretta has reached out and done all she can to help. If you can…read morework with her I highly recommend you do!

A majority of transactions in my office come through Ticor for both Title and Escrow. Lori and…read moreSamantha are always going out of their way for our clients and we haven't had any issues working with Ticor. Every escrow company will ultimately be held accountable for problems in the process, whether the problem is the client, agent(s), or lender. That's unfortunate, because of all of the escrow companies I've worked with through my career, they have been the best. On more than one occasion, the office was held open until after closing hours to accommodate a client that needs it... Not a lot of escrow companies will do that. Just remember, that a majority of reviews are only written when things are bad; I am almost positive that for every bad review, there are dozens (if not more) of transactions that close flawlessly. I have, and will continue to, recommend Ticor to my clients and agents.

Crosby Victorville Insurance offers the absolute best coverage for my commercial business,…read morecommercial property, and my rental properties currently. They are friendly and knowledgeable and, while they specialize in commercial lines, they have also done personal auto, home owners, and renters insurance for me too. They are a 1-stop-shop and the only people I call when I have a question regarding insurance. Highly recommended!