I drove over an hour to check out granite counter tops. I met with Heleen. I was told she would email me pricing on Monday. Monday came and went. I called her and she apologized profusely, stating she was off but would get me my estimates the next day. NOTHING! Texts and calls went unanswered. You'd think with her being related and her be a "DeBeer" she would do her best to represent the company and at the very minimum, respond to a customer. However, upon reading reviews, I see this is a pattern with not just her, but this company. If they are too busy or don't want someone's business then at least have the decency to not allow me to look at granite and waste my time. I am on a schedule and doing many upgrades to our new home and Heleen has shown her unprofessionalism and lack of regard for her customers. Maybe this company needs to have someone that just follows up with customers to make sure they are being helped and quotes that they are promised are being delivered. I wouldn't recommend DeBeers to anyone. If they lack customer service while trying to get quotes, can you imagine their lack of follow up if there is a problem with the install?! And read more

We entertained 4 different companies for quartz countertop, and BY FAR, DeBeer won out. From our first contact, their communication was excellent. When they came out to measure, the high tech equipment used took only a few minutes, and they were able to show us every nook and cranny detail, exactly as we wanted it. And we have a very large counters with angles. We visited the store and selected our quartz. The selection process and estimate was easy. The tear-out and install team of 3 were efficient, and knew exactly what to do. The cutdown of the raised bar was well done. Andre (our sales person) came out to inspect after the job. The quartz is stunning, and you can't see the seam. The measurements were PERFECT and I can't say enough about the professionalism, speed and efficiency of the entire process! my kitchen has been transformed, and it is beautiful. THANK YOU deBeer for an EXCELLENT experience from start to finish! VERY HIGH RECOMMEND! read more

So looked forward to getting my estimate and selecting my countertops,backsplash and sinks and faucets but unfortunately never received my estimate from Helene. After 2 weeks I called her and she said she would get it that day. Never did. Go to Amazon Stone in Palmetto they are wonderful with amazing selections. read more

Customer service is the worst I have ever encountered. After ordering our counters and paying for them and setting up a day to install we never heard anything back. Day of install we were missing our master bathroom counter. They never called us to explain the delay. After many e-mails, text, and calls from us we were told that the marble crumbled while cutting. The kitchen counter wasn't cut out right and we have a huge gap from the counter to the wall which we were told that we had to fill in with grout. I strongly recommend anyone that is planning on buying granite or marble to not use deBeer Granite & Marble. Also, they said install was in house, not true they contract another company to install. read more

Simply the best place to buy a granite countertop. Would not go anywhere else. Paula and Henry are wonderful to work with. DeBeer has a very extensive inventory of Granite and they are reasonable in price. I recommend them to everyone without any reservations. read more

Purchased new quartz countertops through Gardner Flooring and deBeer Granite was their subcontractor. I was really concerned about rough or sharp edges that might injure my mother who has very fragile skin and takes blood thinners. Give her a hard look and she bruises. They were very conscientious about all edges and corners, even underneath, so there was nothing rough or sharp that might be a hazard to her. The counters are lovely and we couldn't be more pleased. I would definitely recommend them. read more

Absolutely the WORST customer service of any place I've done business with lately. Kept putting us off on the installation date for one reason or another. When they finally did come out with the quartz counter top we ordered, it was cut wrong. Had to wait another week to get the problem corrected. Nothing was given as compensation by the company, not even the strainers for the sinks. One thing that was good about the company was the INSTALLERS themselves. These guys were professional and provided great work. The countertop itself (quartz) was absolutely great also. read more

We love DeBeer! We have done business with Debeer for years and have watched them grow to be an major operation but still Operated with care an attention to detail. The Owner is active, out in the field with his installers and makes sure the job is done right. Great location with tons of inventory! Can't beat the prices either! read more

Not impressed with their service at all. They do not return calls. They promise service and you never hear back from them. Bought my granite from them for the whole house but It's very dull and spotty , will not be a returning customer. Once they charge you good luck getting a hold of them. read more

Great to work with we have replaced all the granite in our house and every time they have been top notch in every aspect

The granite is nice and they did a god job. However, that was 2 months ago. They overcharged me by 125.00. I have called and left numerous messages, a few have been returned. I ended up having to go in and request the refund. I have been told the "check is in the mail" story twice now. It is more the principle than it is the money at this point. If you do business with them, just keep that in mind. This happened because I was busy working in the house the day they installed the granite and I didn't have access to the remaining balance quote I was given. The owner called to find out how much was remaining on the balance. He gave me the figure and I wrote him a check. I was looking over things a few days later and noticed this mistake. A mistake is fine, but the fact that they have not taken care of it 2 months later is infuriating. read more

Didn't tell me that they will unhook all of your plumbing but will not reconnect. This may be standard for the business but I wasn't told this so I didn't have a plumber lined up to reconnect my faucets when the granite job was complete. The workers took the top of my garbage disposal that connects it to the sink so I had to purchase a new disposal. I called and texted the company to see if they had the piece or to see if they would reimburse me for it to no avail. Thank goodness I did this project in two parts. I will not do business with them again. As another reviewer stated, the granite is nice and the workers did a good job. It's the owners of the company that you need to beware of. read more

DeBeers did an amazing job. Everything went into place and fit like a glove. I was very surprised at how quick the process was. The employees were super efficient and very knowledgeable about the entire process. Having renovations made to your home can be quite a stressful experience, but it was like they took all the stress away. They were here when they said they would be and completed every little detail to perfection. If ever in need of granite or marble in the future, they will be my first choice. I would recommend this company to anyone. read more

I used deBeer to replace two bathroom vanity counters. It was a last minute, mid-renovation decision to replace my granite counters with quartz. Heleen helped me in the showroom and was very helpful- even helping me find a perfect quartz in their "boneyard." They were so fast I had to ask them to put off the installation a couple of days. Everything went as planned with the installation team being super efficient and polite. I love my new quartz- Thank you team deBeer. read more

We recently used DeBeers Granite to install kitchen countertops in our Atlanta residence. Responses from them during the process of selection, cutting of the granite, were cordial, efficient. They did a good job of installing our countertops. Except that they did NOT tell us that we would need to hire a plumber to reconnect the gas line to our stove top, and to reconnect our sink, garbage disposal, dishwasher. This we learned when they were leaving after the counters were installed. We have now to be looking for a plumber to make these reconnections, and in the meantime we have been left without the use of our kitchen. Not good. read more

Helie was wonderful to work with. I walked into the office, selected my materials, and walked out with an estimate, in less than 20 minutes. A few days later, a crew came to template my countertops, and I had new countertops in just a few days after that. It was all so quick and painless! Their prices are reasonable compared to the other estimates I got. 4 stars because the end price was $200 more than the estimate, but still less than the other estimates. read more