I use a lot of UPS Stores in my line of work but this is the only one to charge a "package taping…read morefee". At $1 per package for 1 strip of tape it was a ridiculous notion. I was caught completely by surprise and even asked the clerk if he was joking. Will be avoiding this location in the future.

My boyfriend got his deceased father's new TV shipped from Arkansas to Virginia. It was one of the…read morefew things that he could take home with him that was something of his father's. When he went to get it shipped, he specifically said that he would pay any amount of money to make sure the TV got shipped safely. The lady said bubble wrapping paper would be perfectly fine. So he paid the $45 for shipping. He got insurance on the TV. It arrived last week with a big dent in the screen. We turned it on and the TV was ruined. He called and the manager told him he could make a claim. Granted, he did not even mention that my bf had the option to just get a refund. He made a claim and it got denied even though the lady that passed the inspection assured him that his TV would be shipped with no issues. Not only did ups destroy my boyfriend's deceased father's TV, they stole his money. We will NEVER be using UPS shipping again and I really hope someone can reach out and give me advice on what we can do because that was straight up robbery. This is how you treat your customers? You set them up to get their stuff destroyed and then you keep their money? Is there a higher up that I can reach out to because I am furious that this happened.

Great Overall, great packaging with great prices. Got the package the destinations quick. Would…read moredefinitely recommend

Really impressed with this location. I love the security of the private mailbox rentals. Really has…read moresome great services to offer. Friendly staff.

amazing copy and print service department! they Go out of thEir way to help people and geT orders…read moredone correctly and on time. psa For everyone, they no longer do same day service if yoUr orders are after 2pm. i will be Coming bacK to this officE DePot for as long as i'm in the areA. shout out to the manageMent team for being friendly and professional.

The service at the Texarkana location is very unprofessional. They guaranteed photo enlargements by…read more6 pm if in by 2 pm. I went to get them the next day and they were not ready. I dropped in 2 hours later and one "manager" was playing in the floor with a baby who belonged to another "manager". Lunch tacos were on the counter. While I waited an hour on my order there was no sense of urgency with any of the staff. It took 2 of them to discuss a project for another customer. I asked for someone over these managers but there was no one else on the premises besides a clerk. I highly recommend that everyone take their business elsewhere.