I had a great experience working with this agency. P Blair was professional, responsive, and handled everything with a high level of integrity. He communicated clearly throughout the process and made what could have been a stressful situation much more manageable. What stood out most was the persistence and attention to detail--he was thorough without being aggressive, which I really appreciated. If you're looking for a reliable and ethical agency, I would definitely recommend their services. read more

Worked with Daniel. They didn't help at all. They just sent some emails, make a phonecall. They wait and hope to be paid. If the debt is not paid, nothing happens. What a waste of time.... read more

So far - so good! I selected DRR to collect some money owed to us on a few past due clients. Some of the main reasons being the customer service and attention to detail that Michael gave me from the very first phone call. The other was that they were LOCAL. It's a pandemic out there right now and it's nice to have some local partners you can work with to help each company get through these unprecedented times. Although it's still fairly early in the process, I'm confident this will be a great partnership for the both of us. Brandon and Michael - it was a pleasure doing lunch with you both the other day. Hope to have you out to our showroom soon and maybe we can get you into a great American made Primo Grill soon! Cheers! (Go Stars) Side note: Don't be afraid of bad reviews. Past due accounts/people are never going to leave/be 5 star rated. read more

Contacted this company over a year ago. Our customer paid them in September 2019. I still have not received my check from them. They told me they sent me a check. Buy of course never revived it Do not use them. They area big fraud read more

These guys just successfully collected for me on another account. I signed settlement on Jan 2021. I got the money on 8/9/2021. Debt Recovery took their commission direct from what they collected. Didn't have to pay legal fees up front. read more

I hired Michael Helland and Debt Recovery Resources in January 2021 to collect a debt that was almost a year old. Michael was very responsive and along with collector Gordon Dean, we worked together to finally work out an agreement with the debtor. In July 2021 the debt was collected by wire transfer and paid to the collector Gordon Dean of Davis & Jones, LLC. As of October 19, 2021 we have not received any of the funds due us from the settlement, despite repeated calls, emails, and requests to the agent Michael Helland. 10/20/21-8:21 a.m. - UPDATE. DRR's sales director just called and indicated check in the mail. Gave me check number and date it was mailed, so fingers crossed. 10/21/21-11:15 a.m. - Nothing received so far. Spoke with Matt Hutchinson, and he said check did not go out until Monday. Finally received the check on 10/25, as it actually was mailed out on the 21st. read more

They were recommended by Business.com and supposedly Forbes Magazine. They are members of ACA International which is supposed to be a watch dog group to keep folks in this business honest. Buyer-zone. com. They have our money and like some of the other folks have stated ... "the check is in the mail" ! The check is two weeks past due $23,200. We reached out to them and have been contacted by their representative and have been assured that the check has once again, been mailed. Stand by. read more

I honestly feel like I'm being scammed at this point. They collected a debt on our behalf and never sent us the funds. We currently hired another debt collections company to retrieve the funds from them. I honestly feel like I'm being scammed at this point. read more

Someone from this company called my work phone and rudely asked who we were. When I asked for a first name he LIED and said Andrew and said is this a business or not. AGAIN BEING RUDE. When I asked where he was calling from he hung up the phone. I called back and a nice young woman answered. I advised her of my what I just experienced and she confirmed there is no Andrew at her office. Needless to say that this call was unsolicited and was very sketchy. Based on the reviews im seeing something here is not legit. read more

This is the only collection company that actually gives me continuous updates on the accounts I have placed with them and has actually collected money on behalf of our clients. I am very happy with this company and I will continue to use them for years to come. read more

I just wanted to take a minute and tell you about my experience with Debt Recovery Resources. I'm in the multi family building materials business. In our industry our customers tend to drag their feet paying their invoices. We contacted Debt Recovery Resources and found we had a great ally. They cut our a/r collection time immensely. They are very professional and tenacious when trying to help you collect your a/r. I recommend them to all my friends that are having difficulty collecting their debt. They will be your best friends when you need to get paid!!! read more

We HIRED Debt Recovery Resources in hopes that they would help us get our monies that were owed and past due from our crooked dishonest clients. We were dealing first with a guy named JOHN GREGARY and then apparently he got fired or left and then we were dealing with a new guy name JOHN CAVAZOS. He was no better than the first John we were dealing with. These are the numbers we were using to communicate with these 2 Johns; 1-866-746-5389 ext 204, 1-562-302-1444 ext 202, 1-213-328-6655 and fax # 1-972-698-5525. Currently both John's are now unavailable. We first started with contacting Debt Recovery Resources back on 2/27/2019. It's now 10/22/2019 and these two thieves are no longer to be found. We don't believe that these were even their real names. If and once you get an operator on the line, all she can tell us is that she sees that our number is in their system but these names don't come up. WHAT A SCAM!!! We have only gotten phone calls and I believe our original agreement of what their fees were going to be. Now it has seemed that these douche-bags scammers have taken off with about $5,000 of monies due to our company. read more

We used DRR to recover some outstanding work orders. We tried to collect ourselves but we were unable to after several attempts. We called DRR and they connected us to Colin, he helped us through the entire process from start to finish . Colin made sure he asked all the right questions. He made things very easy and understanding. Communication is key for something like this and Colin made sure we got just that. I never thought for once I wasn't in good hands. We recovered our full outstanding balance within the same month we signed up with them. We couldn't believe how fast and efficient they worked with us. We will defiantly use them if the occasion ever arrises again. Thanks Again Colin! read more

Not at all helpful; poor to almost non existent communication; very rude when I did talk to them (i.e. Chris Lyon); and quit working on our case without telling us. Would NEVER recommend them to anyone! And, they certainly don't belong on the Forbes list for being a leading provider. read more

We use DRR for all of our collections when our efforts have been exhausted. As you can imagine, this can result in some pretty upset customers, because who wants to be sent to collections? If I bring an exceptionally irate customer to Ron's attention, he swoops in to ensure everything is handled smoothly, minimizing the damage. He is super attentive and responds promptly. read more

I hired this company to collect on a few accounts, was contacted by Ron Mason. I forwarded him all the paperwork I had (contract, invoices, booking confirmations, as well as email conversations with the debtor). Unfortunately the company couldn't recover anything because (as I was told) the debtor refuses calls and doesn't return emails. read more

I contracted this company to collect a small debt. Chris Lyon was very nice to me at first, kept me undated. Finally told me the money had been collected, then told me on the check was cut and mailed by Wells Fargo bank on Dec 15, 2018. No check has ever arrived and Chris no longer returns my calls. Can't believe I have been ripped off 2 times on the same invoice! I think they are scammers or can't be bothered with small accounts. read more

This is the rudest company I've ever dealt with in my life! Not only we're they upset that I went with another company, of which I never mentioned who they were, they told me the company works out of their garage and I was making a bad decision not choosing someone who is not CLLA. Who are you to tell me what I'm doing is wrong? You don't know who I am or what I'm doing or who I'm going with, to decide that for me. Then they continued to email me that they based it on facts. WHAT FACTS??? All I can say is NEVER use this company!! I never ever will. read more

I work in the accounts receivable area of our company and after being unable to secure payment from one of our clients I reached out to DRR 7/29/19. I setup the accounts with one of the "agents" and after three weeks he moved to a different department and we would have a new point of contact, which we never received a call about, so we had no idea of the change but not that big of a deal (1st sign). They stated that if they have not received payment after 90 days that we could pull the account back without being charged, two weeks from the 90 day mark I spoke with the rep Nelson Rhodes and informed him that we would be pulling the account back on 10/29/19, at that time he asked for more time, which we did not grant. On 10/29/19 I called Nelson and he informed me that a partial payment had been received, (we did not approve a partial payment) (2nd sign) and if we could grant them more time, because in his words "We are taking a lost if we let you pull back the account because we had been working on it for such a long time". I informed him that we would give hime until Tuesday November 2,2019 if they did not have the full payment that we would be closing the account. when I called on 11/1/19 they all of the sudden had the final pay and we would be getting our check shortly. Sounds great right? Not so fast!! I gave them one week for the check to clear and called back in on 11/11/19 at which time Nelson stated "The funds are showing cleared and that they will have the checked mailed out on 11/15/19". So, now that it is 11/22/19 I call Nelson back to inform him that we still have received no check at which time he states " We have to be patient and let the funds clear in the companies accounts and I have his word the check will be sent out by next week"(3rd sign). On 11/26/19 we receive an email stating that now management has assured him (Nelson) that it was placed in the "last batch". Now at the end of business on 12/4/19 we still haven't received one penny of the money that we were told was on the way on 11/15/19and when I requested to speak to a manager all Nelson would say is he was the point of contact and to be patient the check should be in our office any day because of the mail from TX to Atl it takes a little longer but he's certain that its been sent out, but he doesn't have any records of when. I will never use this company again, they tell you whatever they can to keep the contracts they feel that they can close and then if they close out an account they don't want to pay out the funds. Be warned stay far away from this company. You will need a lawyer or a collection company to collect from them. So sad. I wish I could give negative stars.... read more

My company just began using DRR (our rep-Michael Helland), and have already had some immediate success on accounts we were otherwise falling flat on. Michael has been very helpful explaining the processes on their end, as well as being available & accommodating with any and all questions and concerns we have before AND after turning over an account. His open and honest line of communication is appreciated by all parties involved, and we hope to continue our business relationship with him successfully for years to come! read more

I hired this company, they collect money then you don't get paid. Been going back and forth for months. Good luck, if you use them.

after more than a year with two accounts with DRR. they first were unresponsive to questions or concerns and then 10 months into it figured out we were unsatisfied , they gave an account up telling us they just couldnt collect, then the second account made a settlement offer, after being told for a year they had full payment on the table they came to me with 10%, so i told them no, and then let them go. they said fine and then a couple days later after reconecting our company with the debtors and getting full pay agreements they then call and demand a percentage because there was money on the table.. they continue to call both companies in question and send emails incorrectly. the worst experience we have ever had. read more

I hired this company to collect my non-paying customers. Set up a few customers as a trial. They collected a large sum in February 2017 now its almost July and still haven't been paid. When I called they said it was sent out in May and they will have to stop payment and re-cut check 14 days later still no payment. RUN RUN RUN- you might as well do collections yourself if you have to try and collect from your collection agency. VERY BAD COMPANY. read more

I contacted this company while scouting for a collections agency. The salesperson I spoke to offered me a contingency rate that was too high compared to other firms but told me I should shop around and see that his rate is not so bad. I went through BuyerZone (which automatically sends your inquiry to several agencies) and my inquiry was sent to DRR again. The salesperson sent me a rude email calling me out for shopping his rate around and expressed other frustrations. I gave him feedback that his email was unprofessional and he said he sent me that rude email because he thought I didn't want to work with him since I shopped around. read more

Do not hire! They collect your debt but then you never hear back from them let alone receive the money they collected! A disgrace of a company! read more

Debt Recovery Services was very excited to help recover owed resources and I felt initially that it was about my interest and I was willing to accept their 25% service charge for their business. I was pretty optimistic when DRR sent me the debtors credit report indicating the urgency of getting the documentation signed so they could collect before the holidays. The agent indicated he felt very confident that I would have my money by Thanksgiving of 2018. The debtor left a message on my phone indicating for me to come pick a check and to get the hounds (DRR) off of him. I didn't respond due to my agreement with the agent. DRR collected the money as a check from the debtor on 11/6/2018. The agent called me to let me know the debtor had paid. Thinking I'm now going to get a check by Thanksgiving the DRR agent indicated their company had a 60-90 day remittance policy for my protection in the event the debtor cancels the check. I told the agent he was neither transparent about that policy and I couldn't find anything in the documentation he provided that I signed or on their website about a 60-90 day remit policy. I said okay. At the 60-day time frame I called DRR only to hear that I needed to be watching in the mail, that it could be any time. I left messages 3 or 4 times between the 60-90 day timeframe with no response from DRR making me very frustrated. At the 90-day mark I called and the agent picked up and said a check had been mailed and gave me a check number. Guess what. The check never came. 23 days after their guaranteed 60-90 day remit policy the agent informed me the check came back and was in billing. No way! I requested an overnight check as soon as possible. The agent indicated the new check had already been mailed out. About 45 minutes later the agent called back indicating they just mailed out the check as overnight delivery. Huh??? Customer Service was miserable. Lack of consideration when it came to my money. They put that money in the bank for almost 120 days collecting interest at my expense. I received the check the next day. I felt justified in sending Debt Recovery Resources an invoice for interest on the money owed back to me for the 24 days beyond their remittance policy. The invoice was sent out 2 weeks ago and surprise I have never heard back from them. The agent told me that customer service was at the top. Bah humbug! Customer Service was a 1 out of 10. 10 being high. Transparency was a 1. Poorly informed of what was real. I would not do business with them again and I will no longer refer any other business their direction. read more

I hired them to collect from a customer that was refusing to pay for products received. DRR ended up advocating for the customer insisting I send them another shipment before they would pay me anything! And, of course, taking a percentage of that sale despite the fact that they were not contracted to collect that part. They received the full payment from my delinquent customer by bank wire transfer that very day and said they would send me a check. It has been over TWO MONTHS and DRR has not paid me yet. Repeated calls and emails to Robert Casper have gotten me nothing. Who do I send these guys to for collection?! read more