I have been with Barbara for almost 2 years, I was referred to her when I got my first car and…read moreapartment. Excellent service the minute I called, and her staff made it all so simple in getting me what I needed at the moment. Just recently my mother, who's also a costumer, got into a car accident and is very grateful with the staff as well. She states they went above and beyond with the assistance in processing the claim. Highly recommend Barbara and her staff!

Consistently excellent service and friendly staff. We've been with State Farm for almost 10 years…read morenow, and Barbara Schmidt and her staff are one of the main reasons. It's as hassle-free as dealing with insurance can get. I highly recommend them!

Best Auto Insurance of 2018. Payless Insurance. Payless Insurance has relatively low rates and a…read morewide variety of discounts, including some for green vehicles, which makes it our pick for the best auto insurance company OVERALL. Our view on Payless Insurance? Best Value and Best Services & Features. My Fiancé and I couldn't have been happier with Shawn and Mike as our Insurance Agent. -Gracie & Uriel Cadena

I was referred to Payless from a friend and went into their location to get more information. Both…read moreMike and Shawn are very professional and took the time to answer all my questions. I started with my personal vehicles for about 6 months and then eventually switched over all my commercial vehicles. Now I even do my boat, motorcycle, and toys with them. Never had an issue. Rates are the cheapest I've found as well. Thanks guys!

Needs ZERO stars. Today, a family member was treated horribly. My family member went into this…read morelocation to ask a question about cashing a check, and they rudely and VERY loudly were speaking with her about how they had NO IDEA what she was saying and was treating her like she was stealing. This was a lady at the front desk, who did not know how to do her job, and another employee (female) who also did not know how to do her job. My family member asked the lady to please speak softer as she did not want others in the building to know her business. The lady became rude again, although speaking softer, was no help. We will be telling others about this horrible experience and how no one seems to be considerate or helpful. For people being available to "help" others, they sure have no tact or consideration for customer circumstances. They need to take a lesson or two in humility and a training class in customer service. Never again will we frequent this location or AAA in general.

AAA charged me for a line item on my renter's policy that was not my choice and refused to remove…read moreit. Seems unethical to me that they can charge me for whatever they want. Is there no regulation of insurance providers? By the way, the Irving office had nothing to do with this disgusting levy. The main AAA office was my contact, and I don't know how I wound up at the Irving site, but Irving office probably has the same self-serving policies as the main office.

I moved to Dallas in 2015 and was looking for a well known insurance company for auto and renters…read more Happened across Mike Baker's name and decided to e-mail for a quote. I have been so impressed and pleased with the service from him and his office staff (Jen's the best). They answered all my questions about Texas insurance requirements. They have responded to all of my inquiries immediately - usually within 2 hours tops. When I had to file a claim, Mike called me at night and several times that week to make sure I was being taken care of. My parents always instilled in me the value of a good insurance agent. I couldn't ask for a better one then Mike Baker (Jen too). You won't be sorry contacting them!

My son moved to Dallas for a new job; my husband and I have been State Farm customers in Missouri…read morefor over 30 years and we asked for a recommendation from our agent for him. He gave us Mike Baker's name and both my son and I have been extremely pleased with the service, follow through and professionalism shown by Mike and his office staff. Every time my son had to call or email, he received a quick response. I also had a few questions early on, and Mike was very responsive and willing to be of help. I would honestly say that Mike Baker and his staff have lived up to the very high expectations I have come to expect from State Farm!

We had the pleasure of working with Alex De La Torre from your Oak Brook, IL office…read more She was extremely helpful quoting our homeowners, auto and boat insurance. We had dealt with a number of agents over a two week period trying to get quotes. Alex was thorough and explained everything. She made sure we understood exactly what we'd be insured for. We were pleased with the cost of all three policies. The pricing and Alex's attention to every detail is the reason we decided to go with Farmers. She is an outstanding agent and you are lucky to have such a dedicated person in your office.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Irving, TX area since 2021, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Constantly calling to get auto insurance Lafamilia it transfers me to this same lady!…read more Once this young lady answer, she act like she don't understand me. I'm speaking clear English. And once she understands me she puts me on HOLD!!! Poor customer service Are you guys lacking staff, I don't get it! What is going on? I have called 4 times since they opened at 10 am

They are scammers cancel your policy for any little thing that is out of your control! Collect $416…read moredown payment and my first month $299 and canceled my policy due to the state of Texas being behind with processing registration. I purchased my car 3/28 My insurance was cancelled 2 weeks after making my first payment spoke to sever managers was promised that someone would call me and they never did! Not mentioned they threatened to cancel saying that I did not send my photos of my car When I did. Also the girl who sold me my policy was fired not long after! Can u imagine how many people they do that too and how much money they have made! I asked for a refund since it was not fault! No call no refund no fixing. Yes I did give them time to call me back when I called back they said only said that the manager would call me back!!! Piss poor customer service . They had to nerve to ask me for a good review when I first purchase!

Ron Mathai's Office and his reps are Awesome; however, during non-business hours, it has been…read moreimpossible to reach someone who knows what to do or how to handle a claim. The person today had her on the agenda. I have worked in customer service for over 20 years, and I know right off when I am giving the run around. I refuse to wait over 40 minutes which was a total of 3 calls that no one ever answered. By this time, I am unhappy and when the rep just wants to transfer me to another dept, I SAY NOW!. This has NOTHING TO DO WITH RON MATHAI or any of his employees, because they never do this!

Great top-notch service. The owner is very personal and will…read moreget you the best most appropriate policy for your needs. Much attention to detail!

Carlos Chargoy is not only a great agent, but a great person. He speaks perfect English and…read moreSpanish, which makes every customer feel understood and comfortable. He's a family man who truly cares about the people he helps. Carlos takes the time to explain coverage, answer questions, and make sure customers feel confident in what they're getting. It's clear he values relationships, not just policies. I'm proud to be part of an agency that treats people like family.

From the owner: As an Allstate agency in Irving, our knowledge and understanding of the people in this community…read morehelp us provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important – your family, your home, your car, and more. You can depend on us to help you look at the big picture. What we like best about our jobs is that we can offer customers options for a wide variety of coverage and services. We’re committed to helping Irving residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, we’re available to answer your questions. If you’re already a customer, we’re ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit us today. (972) 819-7775