Custom Deck did a great job on my new deck. I had a complete tearout and replacement of my old…read moredeck. They went through all the pros and cons of material and construction options with me so I could make the best decision for my needs and budget. They also provided written documentation of how they were going to do everything - details on how the support posts would be set, on the structure, and on the deck boards, etc, many of which were beyond what the local building code requires. And then they were able to deliver on what they said they would do. The new support structure for my deck is rock solid, I swear I could park a truck on it. Good communication with me throughout the entire process. And the finished product is beautiful. I went with a composite deck material. While not the least expensive quote that I had, they were competitive. I went with them because I wanted it done right and last many years, and I fee that they were able to give me that.

A classic case of over promising and under delivering. My job was filled with compromises and cute…read morecorners, which is is exactly what they said set them apart from other contractors. To be fair, the deck looks nice, but the process of getting there was rough. The experience started out great. Our sales rep, Tyler was a pro and the sales material he provided were super polished. We ended up choosing this company because of their promises about not cutting corners and extra details like the use of ground screws vs posts, joist tape, stainless steel fastener, etc. Unfortunately, after signing the contract and the initial email with all the alleged contact info, for all the necessary parties, the problems started. We were out of town when they started the job, but immediately upon arriving, we notice that the failed to lay down the commercial weed barrier under the footprint of the deck. Frankly, i would not have even noticed, but for the fact that giant weed was growing out of the gravel they laid down. Moreover, the gravel they did lay down was super uneven and they left giant holes where the posts I removed were located. To be fair, I did the demo myself, but they supposed came out earlier to check on the site and they made no mention about filling in the holes where the posts were. More annoyingly, when I called them on the lack of the contracted weed barrier, Jason, our PM, tried to convince me that it was not necessary. I immediately, mentioned the weed I saw that brought my attention to issue. Moreover, his attitude was dismissive and patronizing. Next, when the framing started in earnest, I was surprised that they sent out a single guy named Dan to build the entire deck by himself. Dan was a total pro, but with how nice the operation presented itself, and the size of some of the boards, you would expect at least a two man crew. Also, early on, it seemed pretty clear that the crew that installed the ground screws, had limited communication with the guy who was actually building the deck. After the first day, it turned out the several ground screws needed to be reinstalled and they ended up leaving at least two in the ground without capping or covering. Even after reinstalling the screws, it would later turn out that a few of them were not plumb, which would create issues later on. Finally, after the framing was completed, it turned out that the space between the joist were a foot too wide so they failed the city inspection. In the end, they had to rip off the entire top of the frame and redo it. Moreover there were about a dozen 2x6's with huge nails were left on my drive way for several weeks. Once the frame got approved, the Trex went on pretty quick, but likely because of the delays, several fasteners were missed, the bench boards were crooked. More glaringly, they failed install the promised structural screws that fastened the joists to the frame (despite promises to do the same) In fact, we had one joist, (the one where they had to reinstall the ground screw, where the the frame was basically floating over it. Also, with one of the ground screws not being plumb, the joist was not sitting flush on the footing, More annoyingly, when we initially brought up these issues to CDC, they first mentioned how they had new processes to avoid these issues in the future. Little good that would do me. Next, they mention the "lifetime guarantee," but why not get the job done the first time? In the end they ended up putting shims to fill in the space. Here's hoping no issues will come up, because reaching people was also a bit of chore. Final gripe, the job site was a disaster for the several weeks it took for them to finish the job, tags were left on lumber, despite the job starting in July, we still have unused Trex sitting on my driveway. Also, the Bagster (rather than a dumpster) they left on my drive was was left on my lawn as well. I had to personally move it to save my grass. Overall a rough experience and a company that I cannot recommend.

Best call construction did an outstanding job. Matt and his crew were excellent guys to work with…read more They started the roof in the morning and in the evening everything was sparkling clean. I'm very pleased with the excellent work . I highly recommend them.

From the owner: Roofing and Decking You’ve made the BEST CALL!  We are a…read morefull-service construction company with over 20 years of experience in the industry. Our team is dedicated to delivering high-quality workmanship and exceptional customer service on every project we undertake. We specialize in a wide range of construction services, including new home builds, renovations and remodels, commercial construction, and custom carpentry. Our team of skilled craftsmen and project managers have the expertise and experience to handle projects of all sizes and complexity, from small home repairs to large-scale commercial builds. At our company, we believe in building relationships as well as buildings. We work closely with our clients to understand their vision and needs, and we strive to exceed their expectations every step of the way. We take pride in our attention to detail and our commitment to safety, and we are dedicated to delivering projects on time and within budget.

Matt and his crew had attention to detail with our complicated deck rebuild. The deck is fabulous…read morenow and we re-hired him to do our Hardiboard siding project. We have faith in his work ethic and his abilities. Hard-working and a good value for the excellent work he has done. Highly recommend his services.

helped my mom out a few weeks ago, did a great job. the pricing was fair, consultation was quick…read moreand easy.

Can never get a hold of them. I need my deck repaired and no one seems to care. A friend of mine is…read morehaving the same problem. Something has to change over there, if you plan on making money.

GREEDY, DOESNT KEEP PROMISES or CARE OF IMPACT TO YOU…read more * In Dec25, I awarded the contract by email and said that Id like to be scheduled for May. Their bidding person was nice and seemed knowledgeable. * I checked in early May for my position on the schedule and was advised that I wasnt on the schedule and prices went up 15% (in 5 mths) and I would pay it or else. They said I should have called multiple times (WHAT?) or given them money. How am I responsible for their lack of followup? They took absolutely ZERO blame or even apologized, whats more, they claimed they didnt get my email even though I sent original + 2 more of the original to them recently. All this to get an extra $2K!! I dont expect to have multiple contacts with someone to tell them theyve got the job. And, Ive dealt with MANY suppliers in last 15 yrs. * So, now, theyve put me in dutch with many. 1 My assn wants this done asap - THEY DONT CARE 2 Other bidders are now booked - THEY DONT CARE 3 I have to take off work again for bidding again? Im out $100 for every bidder I wait on- THEY DONT CARE 4 If they are this remiss on customers wanting to GIVE THEM $, one questions if they upcharge lots of customers once theyre on the job. OR, worse, threaten to quit, unfinished. I have to wonder if maybe more is afoot: bid low, charge high or find ways to snicker out of work they simply arent making big cash on. BEWARE!!!!! IN SUM: THEY DONT HONOR THEIR CUSTOMERS THEY DONT CARE WHAT JEOPARDY IT PUTS YOU IN AND ONE QUESTIONS IF YOU COULD BE IN DANGER OF HAVING ESCALATED COSTS IF THEY DO WORK. You dont expect this from a long held co, that claims to do so many homes in this unit. And no reputable co does this for a lousy $2K. When co's get desperate, behaviors change.

We had a railing installed on our back patio. Mat, the installer, was friendly and did an excellent…read morejob with the installation. I would recommend them to my friends.

I received a fast response regarding a quote. Adam came out and was quickly able to assess what was…read moreneeded and provided me with a fair price. The company took care of all permits and everything related to the fabrication. The office staff provided good communication. The installers arrived on time, were quick, and did an outstanding job. Overall this company is excellent! I'm happy with their friendly, professional service and thrilled with my new awning! It's rained a few times since installation and it's nice to have a dry porch!

Brandon did an excellent job replacing our deck. He used quality materials and he is definitely a…read moreskilled craftsman. It was a pleasure dealing with him.

Terrible experience from the start, and he ghosted me refusing to repair his crappy work…read more Booked with Brandon because he was almost 10k cheaper than the competition. In retrospect, I wish I would've spent more to avoid working with Brandon & Miranda. When I originally booked, I was told the start date would be May of that year. The start date was pushed back further and further. I had to reach out for any sort of communication, as Miranda rarely followed through on getting back to me. We got our front porch redone and had a back deck built. I was told he would do the front porch to start, then the back deck after so that my children would still be able to utilize our yard during summer. Instead, he started on the front porch and dug giant holes in my backyard - insisting this had to be the case for permitting reasons. But then once the job started, I only got a maximum of 2 HALF days of work per week. Again, barely got any communication during. I'd have to reach out asking when/if they'd return and I only got a response part of the time. My favorite was being told there'd be a delay bc of materials being late even though the materials had been delivered to my house a week prior. The job finally finished about 6ish weeks after it began. Much much longer than the 2 weeks I was originally told. But I figured whatever, we'll leave it alone since it's done and they looked good. Except the quality was crap too. He changed the back deck plans without ever communicating that it'd be different (one side abruptly stopped creating a 4ft drop to concrete and I have small children & he built around a post we talked about him removing). Within a year, multiple rails on the front porch were coming off & the wood on the back deck was rippling, peeling in multiple places, & corner pieces were separating. I reached out 1 year before the 2 year limit in the contract was met but was told for the next year that I was "top of the repair list and Brandon would be out soon to assess and fix." He never came. Miranda never communicated. I even expressed concern that she was intentionally delaying it past the 2 year mark and I have her saying in writing that they'd honor it but it's been almost another whole year since I've even gotten a response. So, you might pay less going with Brandon but you're going to pay for that difference elsewhere. Strongly do not recommend!!!!!

he put a vanity in my bathroom. and a new lighting. I love it. . and he also put molding…read morearound my kitchen floor. and shelves in my closet. He did a awesome job. I'm going to be calling him to do more work around my house.

From the owner: Always on time, great communication with customers, Satisfaction is #1read more

Found out through heavy research and equally shoddy inspector that there are now about a dozen code…read moreviolations on our deck. Everything from nail spacing to snow/ice shield under the shingles that could ruin our screen room over time. Probably will approach $10K in repairs. Inspector is more worried about covering his ass than helping us get this guy. ALWAYS GET A SECOND INSPECTION!! Second letter going to the State. This is such a disaster. Spread the word about this guy!

I got my deck built from Scott last year and I am very happy and fully satisfied with his work. His…read morequote was the best and so is the quality of my deck. I did not know Scott before he built my deck, However, now he is like my buddy. I always recommend him to all my friends and family. One of my friend is planning to give him a project this summer. At least 3 of my neighbors and one of my close friend got their decks built from him and I have never heard a single complaint about him. Everybody just had positive things to say about him. He took care of everything for me including all legal work with city and got my deck approved himself. I did not even have to call the city office once. I paid the majority of the contracted price after the approval of the deck. The contractor who dig the holes damaged a sprinkler pipe. Scott himself fixed it in his own time after deck was completed and I had paid in full. He is a person of high integrity and he loves his work. He does everything satisfy his customer needs. I am really surprised why someone would have a negative review for him.

We used Jay Bilt Construction to remodel the second story master bedroom and a few other items in…read moreour home in Dearborn at the end of 2014 and early 2015. Jim and the crew were great to work with during the project. Jim kept me informed as to the status of the project and the workers were also great. They showed up on the job as promised and cleaned up after themselves, which is important. I would highly recommend Jay Bilt Construction to anyone who is looking for a quality job!

Decided on Jay Bilt Construction for siding and new covered porch construction and couldn't be…read morehappier! This company provides reliable services and excellent craftsmanship. The project, start to finish, was transparent and on schedule. The pricing was reasonable too! Would use Jay Bilt again and highly recommend!