John is a standup guy. His guys cleared a sanitary drain pipe and then followed with a number of…read moreresidential plumbing repairs. They also jet clean but was not done at my residence. All of the work was done very well, looks clean, fairly priced and done by a polite crew that cleaned up nicely when finished. Also, they are for the most part a family business. I absolutely recommend them. A's in every category.

I'm sending this review a year later than I should have. Bear with me, I've never been compelled to…read morewrite or send any kind of a review before. I'm ENRAGED by their lack of customer service, care, timeliness, attention to detail, respect for me, my hard earned money, and overall lack of remorse for terrible work/service!!! I thought they were a great company when we met to discuss the small projects in my home. THAT WAS NOT THE CASE!!! It started out great, they showed up August 7th, 2024. My project consisted of installing two new toilets, installing two-bathroom faucets, installing shower faucets, kitchen sink faucet, installing a porcelain kitchen sink, installing new outlet covers and switch plates, towel bars, toilet paper holders, new light fixtures in the bathrooms, hanging a small bathroom mirror over the vanity. There were a few other smakk items that I requested but they were all things that most any handyman could do. AT LEAST I THOUGHT, AND WAS ALSO REASSURED BY JOHN McCUE THE OWNER OF FIRST CALL. The first two days they finished some but not nearly all of the tasks. I asked him how he'd like to be paid, and he said you can pay me 1/2 now and the rest at the end of the week. No problem!! Paid him $2703.00 and all's good! Let me add that I paid for every single item that was installed in my home, they had no expenses going into the job or by the time they left over two months later - NOVEMBER 5th, 2024!!!!! There are so many things wrong with the small tasks they worked on it's hard to just name a few. The faucets do not stay in one place when you turn them on or off, the entire faucet moves because it was never secured from the underside of the vanities. I just paid an actual certified electrician to come to my home last week to reinstall every single outlet and cover because JOHN McCUE's employee installed them incorrectly and the lights would not turn on and off as they did when he came out to put the new ones in place. They were upside down and the wrong switches were put in for a two-way light switch. I also asked to have one of the outlets for my range moved to behind my range because it was above the countertop and could be seen to be moved so it would be concealed. His reply was, "We'd have to put an entire new plug in to do that" and I said that's fine go ahead and do it because I don't want to see the plug. SO, he left the wire inside the box, put another plug behind the range and called it a day. Mind you, he didn't show up for two weeks because he had taken ill, so I waited for the job that should have taken one week max over a month to complete. John was taking them off my project to work on McDonalds restaurants that he has contracts for. I asked JOHN why my kitchen lights were not working the way they had before they changed the outlets and he said, "Well, MY GUY IS NOT A CERITIFIED ELECTRICIAN!!! I replied, you never mentioned that he wasn't certified ever! But that was it, he even turned the lights on from the other side of the room and it didn't work the way it had prior to them performing their services. JOHN McCUE comes off as a upstanding guy especially after I shared my experience of trying to find people to perform the duties I had contracted FIRST CALL to do. I'm suggesting you RUN - DON"T WALK - RUN! DO NOT HIRE THEM. His work cost $5,406.00 A monkey with a wrench could have performed what they said they could do. I LOOK BACK NOW AND THINK THE MONKEY WOULD HAVE BEEN THE BETTER CHOICE, AT LEAST I WOULD HAVE GOTTEN SOMETHING OUT OF IT - I WOULD HAVE BEEN ENTERTAINED. I wasn't laughing then, and after paying someone else to fix what they did wrong, I'm not laughing now. Many people have said, you may not remember what someone says to you. But you'll always remember the way they make you feel! I think the better business bureau is next! HORRIBLE SERVICE!!! He took advantage of me, and my wallet!!!!! Rosemary E. Concord Township, OH

I've used Vince and the On Demand Plumbing team multiple times at both my home and some of my…read morerental properties. These guys are absolutely top-notch! Fast, communicative, and very transparent. Highly recommend!

Had a plumbing emergency and needed the water shut off fast. Vince showed up quickly and took care…read moreof it without any hassle. He kept me in the loop the whole time, which I really appreciated, and his prices were totally fair--especially for an emergency visit. Super professional but also easy to talk to. Definitely someone I'd call again if I ever run into plumbing issues.

Our kitchen sink faucet began leaking this morning. Action Plumbing had already done some work at…read moreour place a few years so we called them first. By mid-afternoon, Jim and his son arrived and got to work. Glad I called them as they found the p-trap was rotted, the hot water line had no shutoff valve, nor did the water line for the fridge ice maker. Jim explained what needed to be done, I agreed, and they worked quickly and quietly, keeping the area clean. An hour later, it's all done and my kitchen looks like they were here, except for my new faucet and sprayer, along with beautiful pipe/fitting work on the lines under the sink. The price felt right for the work they did. They have always been friendly and professional and it looks like his son is learning well as he was as nice as Jim. Thanks for the quick service and professional, friendly encounter. Highly recommend these gentlemen!

I absolutely love this company and would not hesitate to recommend them! Jim was the first to come…read moreand check the issues with my heating system, he was personable, professional, knowledgeable and very efficient! He not only explained exactly what the issues were but provided photos. Upon his recommendation, installers Jesse and Darcy arrived the same day to begin installation and were extremely thorough and personable. Kenny showed up to check my electrical system and again was knowledgeable, professional and was able to explain and give options for issues within this system. Both owners; Ben and Alex were in touch and available if needed and also were a balanced blend of professional and personable! Action heating & Plumbing...my go to! Kaysville, Utah

Two plumbers came out on consecutive days. The first couldn't clear the drain in my kitchen sink…read more The second didn't even try. No one came on the third day despite statement from second plumber that someone would be out the next morning. Receptionist very confused on the phone for scheduling. I can't recommend them.

I had a stopped up bathroom drain. Requested service through their automated email website…read more Received a prompt response and quick scheduling. 2 plumbers arrived and fixed the issue. Also replaced the U pipe due to corrosion (I think that's what it's called :) I would use them again. Pricing was fair.

John provided excellent service. Arrived on time and communicated well. He is very knowledgeable…read moreand quickly completed my repair. Highly recommended

We've used John for a few plumbing needs and he provided excellent service each time. He is…read more Very knowledgeable and has years of experience. He was prompt, professional, polite and affordable. I highly recommend John and will always use him.

We had a plumbing issue on a weekend. I called Jim and he answered immediately and came over right…read morewhen he finished the job he had already been at. He quickly identified our issue, fixed it and explained what went wrong. Highly recommend!

Last summer, we had one particularly heavy rainstorm in Akron during which the city sewer system…read morebecame overloaded and burped into my basement. Cue my search for someone to install a backwater valve in my drainage line to make sure that doesn't happen again. Most contractors I called either seemed uninterested in trying to work around my (admittedly horrible) schedule or promised to come out and never arrived to give me an estimate. Then I found Modern Process Plumbing. Unlike most people I've dealt with regarding home repair or construction in the past, they gave me a very specific time they'd be out for the estimate and arrived exactly when they said they'd be here. They had the estimate ready for me a couple of days later. Their work proposal was as good as or better than any of the others I received and the price was lower. Better yet, they were willing to come out and do the work on Saturday so that I wouldn't have to take a day off of work (which would make the job far more expensive for me.) They arrived to start the work around 10:30 or so and were finished installing the valve, repairing the concrete, and cleaning everything up in the basement about five hours later. They took extra care to make as little mess as possible and were still apologetic about not thinking they'd cleaned up enough when they were done even though I can't see much of a mess at all down there. I will definitely be keeping these guys in mind for any plumbing work I have in the future.

Matt is awesome found the issue with our septic line and had it repaired quickly! Can't recommend…read morethem strongly enough

Everything went well from the first call to schedule to the actual repair! I believe Diane was the…read moreperson that scheduled me and she was very polite as I tried to explain my issue. I was able to get an appointment within 48 hours!!! Zach and Ray arrived took a look and went right to work! They had my leak stopped, issues resolved, they even cleaned everything up as they made sure I was leak-free! Everything went well! I would hire this company again if I needed additional work done! They are highly recommended!!

These guys are rockstars!! They've been out a few times and…read moreit's always a pleasant experience. Kevin is so awesome! He literally walks me through everything. The prices are awesome! I know that whatever is broken, will be fixed quickly, correctly and at at a price that isn't going to kill me. If you're looking for a reliable plumber that won't jerk you around. You definitely want axis plumbing!