i was at my usual 3 month follow up, i had been seeing the same doctor for 30 years, he asked me if…read morei would talk to some wellness coordinator?, she asked me maybe 10 questions. the next day i got a bill for $300. after the usual insurance run around it became obvious they 2ould not pay for the ridiculous. i told them i would pay if they would tell me if she was someones relative, spouse, or wannabe. their response was: oh we'll resubmit the bill. the place is not a hosppital. i am tempted to file an age discrimination complaint, i have already found a much better doctor not affiliated with greedy jefferson.

Health insurance company. When those three words are stated, it nearly always comes with negative…read moreconnotations. In network, out of network, deductible, out of pocket, pre-existing condition, lapse in coverage, covered, policy, not covered, prior authorization, referral, medically necessary, etc. it's an unnecessary game of greed, codes, billing, pharma, lobbyists, hospital administrators, and politicians. However, there's an angel at Jefferson Health Plans, that radiates empathy, compassion, reliability, follow-through, authenticity, kindness, and attention to detail. The angel that Jefferson Health is blessed with comes in the form of a nurse care coordinator for their special needs unit, Janice. After contacting Janice, because one of my specialist doctors didn't appear to be covered under Jefferson Health, she called me at least eight times to follow up, check for updates, make calls to the physician's office, all over 4 business days. My last call from Janice was on my ride to the doctor, to let me know she had spoken with the office, and ensured that my appointment was covered. To the Executives and Board Members of Jefferson Health, if Janice isn't highly promoted, add recognized each year, you're mashing a "big mistake. Big. Huge!" to quote Julia Roberts in Pretty Woman. You have a rare commodity, with extreme value, character, and skills that cannot be taught. Since she's likely in a work for hire position, essentially, she's a free agent. Lock her down, and don't be shortsighted. To the other healthcare companies, let the poaching begin. I guarantee Janice is talent of star status.

As a new patient I made a consult appointment as my primary doctor retired…read more The website was easy to navigate and the location was perfect. On my appointment date with medical history and current labs n hand, I found the staff very thorough and Doctor Stein exceptional. I was allotted all the time I needed to fill in my history as well as his review of my paperwork presented. Very impressive! I definitely made an important decision to have this office and doctor include me under their care.

I've been a patient of this practice since I was born, but Dr. Stein is the third doctor to own it…read moresince I've been going there. The practice started with Dr. Greenwald, and then went to Dr. Alan Shakt before Dr. Stein bought it when Dr. Shakt retired. Dr. Stein has owned the practice for a good couple of years now, so I know him pretty well. This practice is located on Morrell Avenue just off of Frankford, in the medical building next to the shopping center with Mr. Chicken It's on the left if you're coming from Frankford Ave. Conveniently, there's also a place to get blood tests done in the same building, just a different suite. Dr. Stein is a family practitioner who graduated from the Pennsylvania College of Osteopathic Medicine (PCOM) about 11 years ago or so, so he's still pretty young. He's extremely nice, and he spends quality time with each patient, with his attention fixed firmly upon the patient during the office visit. He doesn't rush you in and out like a lot of doctors, and he listens carefully as you describe your symptoms. He's very careful about giving antibiotics only when needed, and he is extremely well-informed about the latest medical issues. He's very helpful with diet information, and he's particularly good and readjusting my spine if my back hurts (I'm young, I know, but I have back issues sometimes). I also trust his referrals to specialists because he knows his stuff. He's also got a cool PDA type of thing that he uses to enter prescriptions electronically, and *poof* they zoom through the air and print out at the front desk. That way, the pharmacist can read the prescription. He's also really available when the office isn't open, for emergencies, and he has coverage when he's not available. So, even though he's a solo practitioner, he's very accessible. His staff is also really, really nice. I've known some of them since I was really little, and the others have been there for a long time. It's a good sign when there is little staff turnover at a business, I think. I just have two tiny complaints. The first is that I sometimes find it difficult to get through on the phone when I call to make an appointment. It seems like it's always either busy or I get the answering service even though the office is open. My second complaint is that I always have to wait a while when I come in for an appointment. It's not unusual for me to get called back 30 minutes after my appointment time. I suspect that it's because Dr. Stein does spend so much time with each patient, but sometimes I'm in a hurry and it's annoying. My parents go here, too, and my mom once complained (firmly) to Dr. Stein about it, and it was like she kicked a puppy. He's far to nice to yell at. Honestly, though, these two complaints are extremely minor because I am happy to have a doctor whom I can trust and who I know cares about me. On a final note, I'll leave you with a story. I moved to Connecticut for two years for grad school, and, my first week there, I got the most awful stomach bug I've ever had. I threw up nonstop for hours, and I didn't have a doctor up there because I'd just moved, so I called Dr. Stein. I told him what I was experiencing, and he wasted no time in calling a prescription to the nearest pharmacy for a medicine that would make me stop puking. And it worked. That's a doctor who cares because he made no money from me on that call. It's not like he could charge my insurance for an office visit. He's the best doctor.

After a literal lifetime of looking for a great dr who is down to earth and medically…read moreknowledgeable, I finally found him in Dr Pasternack! Even their office staff are friendly and nice! I finally found a dr who believes in lowcarb and who doesn't just jump to drugs right away, willing to try natural remedies first. I know natural remedies work bc 6 yrs ago I saved my life by using CPAP for sleep apnea and drastically changing my diet. I wanted a dr who doesn't just jump to drugs right away and I found him! And only 5 mins from my home too!

Dr Cross is by far the best doctor I have ever had! I actually look forward to my appointments with…read morehim. He's easy to talk to and will joke around with me but he actually listens to me and will answer any question I throw at him no matter how ridiculous it sounds. I would and have recommended him to anyone looking for a new doctor. I dont care how far I move, I will find a way to keep this man as my doctor for as long as possible.

I've gone to Dr. Geena Galvano for the last few years as both my general doctor and OBGYN for my…read moreannual women's check up. She's prompt, has a wonderful bedside manner, is super helpful, and overall is a great doctor. The staff here is friendly and I never wait too long. The office is nice and has comfortable seating in the waiting area. Overall it's a great spot.

Everything felt like a factory. You can tell the doctors are really tired here. Everyone that…read moreworked there had dead eyes. I don't blame the workers but the company. If you have actual concerns don't go here. If you just want annual and bloodwork go here but once again you are less than a number

Dr. Frankel's office is a joke. His staff is very friendly, however for having an office near…read moreRittenhouse Square, the office itself is grotesque! He is too cheap to make any renovations or update any of his much needed furniture, rugs and equipment. You are not informed ahead of time you must pay your copay with cash or you will have to pay the credit card fee. Then, meet Dr. Frankel himself. The most facetious doctor I have thus met and I worked in the healthcare profession. He does not understand the whole rule of "listening to the patient" and "the patient tells you what they are feeling". Instead, this arrogant doctor will ignore everything he has learned in med school and tell you how you are supposed to feel. I tried him twice to give him the benefit of the doubt and first impressions really do tell you A LOT! Overall, if you are visiting this dump of an office, you either have no insurance, or terrible insurance and if that's the case there are better doctors that will provide help with better care and not be so condescending. Do yourself, health, and wallet a much needed favor and skip this douchebag! Wish I did!

Even though Dr Frankel is very busy, you don't wait long and they take walk-ins, which is rare…read more I had a fever and wanted to get it checked out. Most places said they could squeeze me in in two months! Dr Frankel's office said they'll never turn a sick patient away.