i was at my usual 3 month follow up, i had been seeing the same doctor for 30 years, he asked me if i would talk to some wellness coordinator?, she asked me maybe 10 questions. the next day i got a bill for $300. after the usual insurance run around it became obvious they 2ould not pay for the ridiculous. i told them i would pay if they would tell me if she was someones relative, spouse, or wannabe. their response was: oh we'll resubmit the bill. the place is not a hosppital. i am tempted to file an age discrimination complaint, i have already found a much better doctor not affiliated with greedy jefferson. read more

Health insurance company. When those three words are stated, it nearly always comes with negative connotations. In network, out of network, deductible, out of pocket, pre-existing condition, lapse in coverage, covered, policy, not covered, prior authorization, referral, medically necessary, etc. it's an unnecessary game of greed, codes, billing, pharma, lobbyists, hospital administrators, and politicians. However, there's an angel at Jefferson Health Plans, that radiates empathy, compassion, reliability, follow-through, authenticity, kindness, and attention to detail. The angel that Jefferson Health is blessed with comes in the form of a nurse care coordinator for their special needs unit, Janice. After contacting Janice, because one of my specialist doctors didn't appear to be covered under Jefferson Health, she called me at least eight times to follow up, check for updates, make calls to the physician's office, all over 4 business days. My last call from Janice was on my ride to the doctor, to let me know she had spoken with the office, and ensured that my appointment was covered. To the Executives and Board Members of Jefferson Health, if Janice isn't highly promoted, add recognized each year, you're mashing a "big mistake. Big. Huge!" to quote Julia Roberts in Pretty Woman. You have a rare commodity, with extreme value, character, and skills that cannot be taught. Since she's likely in a work for hire position, essentially, she's a free agent. Lock her down, and don't be shortsighted. To the other healthcare companies, let the poaching begin. I guarantee Janice is talent of star status. read more

I have had three visits and I highly recommend this practice. I can't say enough good things about Dr. Grazzini. She is thorough and very personable. read more

I had to update my review because they just sent me a bill for $171.16 for an annual preventative service , I received this about 2 weeks after my visit. I called my insurance provider and they stated it is because Jefferson Medical billed and coded my visit as an "illness visit" instead of my annual. My insurance attempted to contact them while I was on the line to no avail so they left a voicemail for the billing department They asked me to follow up and call the insurance company again that Friday in 3 days if I didn't hear anything. I did not hear anything so again I called my insurance on Friday 11/20/20. The insurance provider stated they still did not hear anything from Jefferson so again they tried to connect to the billing department while I was on the line. After 10 minutes of holding and attempting, they left another voicemail. At this time I wrote to Jefferson using MyChart. The next week, a representative got back to me and said that they billed GEICO for my mother vehicle accident.. which first of all makes no sense because why would one bill GEICO for an MVA for an OBGYN appointment? She stated that they did not have my insurance on file - which I don't understand why because I filled out all my pre-registration patient work days prior to my appointment and on the day of my appointment the receptionist took a copy of my drivers license and insurance card. Then a couple days later I received yet another bill, adjusted from the previous bill to a bill for $130. Now, on 11/30/20 someone emailed me back on MyChart saying to "disregard the bill" and they submitted the correct billing code to UHC now. Overall - I had a great visit with my provider. But the customer service, billing department and overall customer satisfaction with wasting so much of my time outside of the office - is a 1/5 at best. It sucks even more since I had such a good visit with my provider- and I had JUST switched from a previous provider.... pretty bad first impression .. now thinking about switching back. In my 10+ years of going to annuals, this is the first time I have ever been attempted to be charged for an annual visit. At the end of the day, the bill was corrected and I was not charged. But the time, inconvenience and customer service left much to be desired. read more

Upon moving to Philly 2 years ago, I hadn't found a doctor until recently. I love that I can book appts online here. So convenient. The system emails you and/or texts for confirmation in advance of the appt, too. There is also a parking lot for patients which is appreciated. I have found all of the staff friendly and haven't had to wait too long to see the doctor. Yesterday's appt was at 1:45 and I was brought back just before 2. With my doctor in Phoenix, I would wait no less than an hour after my appt was suppose to begin. I really like my doctor, Jessica Bricker and like that they have a lab on the premises to do blood work. read more

Can't speak to the quality of the doctors because I never got that far. The website clearly states "Walk-ins are available for Primary Care services during evening and weekend hours." I arrive on Saturday morning at 9am and was greeted to a locked door. I rang the bell, and the receptionist informed me they do not take walk-ins and are by appointment only. I tried to call before I came to the office, but the phone number listed on the website (215-955-9555) says "we're open from 8am-5pm Monday through Friday, please call back during business hours". This also contradicts their website. So, don't even bother trying to call for an appointment or walk in on Saturday, there's no one to answer the phone and the receptionist will likely just turn you away. read more

Healthcare is a broken system right now. I will acknowledge that right up front. This should not deter doctors from giving good care. I get it, they diagnose sometimes from the statistics or from a book. I am not a hypochondriac or crazy. I have been very lucky up until I got 'older' to have minimal need for a doctor's care but my symptoms are real and abnormal. In general, people are lost when they have to chose a provider, one in their network, one where they can get an appointment readily, etc. It's a chore to jump through hoops, take time out of your schedule and keep going back to get answers. When you finally do go through all the channels and get the hairy-eyeball and no more wiser than when you came, you feel a bit gyped. For example, 6 months ago, I wanted a blood test and the doctor ordered a mammogram. Got that and the techs were great (different location) but the doctor never came to explain concern and my primary doctor never followed up with me. I was confused and scared and needed an expert to explain if this is normal. Okay, take two. Blood test - didn't happen first time because doctor #1 wanted a fasting blood test. At Visit: Oh, for the test you are seeking, no need to fast. Test result request: Take a full spectrum of certain thing. Result: Oh, the generalized result - exactly what I didn't ask for. Reality: No result. Have to start over. Waste of my time. It pains me to give a bad review. The techs and admins at Jefferson Medical were quite personable and efficient. My experience with the doctors was not so good, almost callous. I have dealt with two and both looked at me with judgement and lack of concern with my symptoms and felt that the text-book diagnosis would suffice, even before the numbers came in. Ok. If treating the symptoms and not the person is the norm, I will be seeking another opinion on my dime. But it is a shame and why should I have to? Oh, I need a referral from you, the gatekeeper of my health? I will move on. I do not want to name the doctors but encourage them to have some compassion for their patients and listening instead of being quick to push them out the door, full of vulnerability for sharing personal stuff, half-clothed. I felt like a number or that my insurance didn't yield enough revenue for their time. Possibly. The frustration makes me want to primal scream. I am glad that my situation isn't terminal but what if it were? I will continue to seek good, personable care. I know it exists - just hopefully "in my network." I will wait an hour for a good doctor. Good thing: I have never waited long for an appointment at Jefferson Medical. There is a parking lot for convenience. Two stars for the front end staff and minor stuff.. It's really 1.5 read more

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The medical team here is wonderful. Dr. Bricker is very knowledgeable and friendly. The staff is also very experienced and kind, especially Carmeta who is very talented at painlessly administering vaccines, tests, and taking blood. All is all this is a great group and I would absolutely go back. The whole office team is very welcoming and caring. read more

I can't comment on the doctors at this facility, because it never got that far, due to a completely incompetent receptionist. I had a sore on my leg, presumably an insect bite, that wouldn't heal. I was leaving town in 3 days and wanted it evaluated before my trip. I tried to explain this to the person who answered the phone but she repeatedly interrupted me to get my insurance information. I was put on hold SEVEN TIMES during this insurance questioning. I asked to speak to the office manager but she refused to let me. Finally she said, OK, you are eligible (I knew that); then asked all my other info--address, phone, etc etc, and then said the first available about is in 10 days! I told her if she had just allowed me to finish explaining the reason for my appt we could have avoided this fiasco. I am a nurse practitioner and I understand not all practices can see patients quickly but this could have been ascertained from the get go. It came across that the only thing that mattered was being reimbursed. I subsequently got a SAME DAY appointment at Spruce St. medical practice! read more

I have been going here since the mid 90's, when I first had a job and got insurance. I have to say that the care I have recieved here is beyond what one could imagine. Dr. Suzanne Langner in particular is a wonderful and caring doctor. I never have to wait to get in to see her. She is attentive and caring. If she is not in the office and I call I always hear back, sometimes that same day when she calls from home. The office itself is wonderful as well. the staff friendly and caring, always ready to help. and getting refferal is a piece of cake. Thuimbs way up for this place!!!!! read more