Staff at the front desk were very helpful and friendly. They…read morehave an arcade area, snack bar and toddler area upstairs. I love that you can view the kids jumping from the upstairs area, making it pretty easy to keep an eye on your older kiddos if you're having food or playing in the toddler area. Although you cannot bring your own food they have a snack menu including pizza, dipping dots and more. It's fairly empty today (Sunday) which was a bit surprising but good for our group. Clean and spacious, definitely recommend.

The kids had fun, but I wouldn't recommend this place for a birthday if you value your money and…read moretime the kids can have for the party. We rented the private room, which came with jump passes for an hour of jumping, and an hour to the party room. We were supposed to have 15 minutes to get everything ready before jumping, but we didn't get that due to being told our room wasn't ready. We never got the extra 15 minutes we lost back, and were told they could jump 15 minutes more, but would still have to be out of the room on the set time. So while everyone was completely rushing for everything in the party, and trying to load up and get out, there were 3 employees waiting and staring at us to start cleaning out the room. We also weren't greeted or instructed to areas but the host we were supposed to have. On top of being already expensive for a room and time lost, they don't allow for external meals, except for desserts. So either you pay a fortune for pizza (that is brought EXTERNALLY from Fat Angelo's) or you simply don't get food for a literal birthday party. They did provide an ice cream cake and decorations, but when asked for the party girls name, we were expecting the cake to at least have her name written on it. We won't be having anymore parties here, and if I could take it back and get a refund for better venue, I would. Leaving 2 stars, just because the kids had fun jumping.

i was at urban air on Sunday, and i can't believe what i saw. The general manager ,Tina, was…read moresitting on her phone at apex not watching the kids. I wish i would've taken a photo, but i was too shocked. Because Tina was not watching, kids were breaking rules and putting others and themselves in harms way. I also saw her screaming at the kids working. She was also rude to my son. Other than the general manager being rude, Urban air is fun, and the teenagers working are nice/respectful.

The teenage staff is great, but it's their general manager who is the problem on this review. On…read moreSunday, at around 5-5:30 I saw the general manager at Apex sitting on her phone, not keeping an eye on ANY of the kids who were breaking the rules and putting many children in danger. It's terrible to have a general manager like this who is supposed to take her job INCREDIBLY seriously and keep EVERYONE of all ages safe.

This place was really cool. The employees actually seemed to like younger kids which I feel is not…read moresomething I typically see in places like this. It was a bit overwhelming and crowded for me so I probably won't go again on a weekend and there did seem to be giant unused space for a basketball court or something. But overall a unique and fun indoor experience for my kids.

Updating my review as this is the first time we had been at Skyzone in years. Let me start with we…read morecame on a friend's buddy pass and the kids had an absolute blast. I was shocked at the lack of employees for how many people were at skyzone. There was 1 employee on the floor for all the trampolines the entire time we were there. When we were here years ago, there was an employee stationed at each section. I have no idea what happened?! There was 1 employee working the front desk and 1 behind the concession stand. None appeared to be above high school age. There appeared to be several birthday parties going on but honestly I have no clue where the employees were. The place was absolutely filthy. Visible garbage everywhere. Probably bc there was a lack of employees to clean up? Even though my kid absolutely had a great time, We will most likely not be back. They need to make an attempt to clean and hire more employees to actually manage this place effectively.

My family and I have been members at Altitude for about two years now, and my kids absolutely love…read moreit. The value we receive for the amount of fun they have is truly immeasurable. It's been such a great place for them to burn energy, build confidence, and just enjoy being kids. The staff at the Bridgeville location are always friendly, efficient, and knowledgeable. They keep things running smoothly and make the experience enjoyable every time we visit. It's honestly hard to find any negatives with our local Altitude. Occasionally it can feel a little warm inside, but that's understandable with so much activity going on. We truly love Altitude and are so thankful to have it in our community. Thank you for consistently providing such a fun and welcoming environment for families like ours!

My twin boys had their birthday party here recently and we had an excellent experience. The private…read moreparty rooms upstairs are a very nice size, and allows for the adults to relax a bit while the kids are having fun. The hostess was excellent at assisting with bringing up our food items and making sure everyone had what they needed. Really appreciated her effort and how easy it was to have the party there. Well worth the money to avoid having an event at my home. The kids were all thrilled and we will certainly pass this along to others. Well done!

A Nightmare Loop of Unauthorized BillingThis company operates a deceptive billing system designed…read moreto trap customers in a continuous payment cycle. After multiple failed attempts across several channels, it is clear that Urban Air makes it intentionally difficult, if not impossible, to cancel a membership.Timeline of Cancellation AttemptsJanuary 2026: Submitted two separate cancellation requests via the online "Contact Us" form for the North Fayette location. Received only automated emails promising follow-up, but no one ever reached out.Spring 2026: Visited the North Fayette location in person after the initial 6-month contract ended (membership began September 2025). Staff explicitly stated the membership would automatically cancel. It did not, and billing continued.May 2026: Called the location and spoke with Assistant Manager Ella. She claimed the local venue cannot cancel memberships and instructed me to use the same broken online form again.Lack of Accountability and SupportWhen questioned about a refund for the unauthorized charges outside the original agreement, the assistant manager essentially said "good luck." Furthermore, management claimed they did not have a phone number for their own corporate office, telling me to "Google it" while warning that reaching corporate was "not promising."Charging customers outside of a signed membership agreement and refusing to provide a clear cancellation method is completely unacceptable. Avoid this establishment unless you want your bank account held hostage by a business that refuses to stop billing you.

We were here for my nieces birthday party. She and my other niece have a membership and really…read moreenjoy it. As an adult, I was overstimulated for sure. The system to check in was confusing, there's little parental supervision so children are everywhere, and it's loud which I expected. We attempted to get food. I say attempted because we put our order in at the counter and 30 minutes later we didn't have food. We cancelled our order because by then we had missed a large chunk of the party. I'm sure an 8 year old me would've loved this but old person me was happy to leave.

I got cancer, almost died, we had my bonus child's party here. They gifted us a lifetime membership…read morefor our children. The original management left and we do not over use it. We came down today and just brought it up. Betty, the manager, was more kind to us than ever! This place continues to amaze me. The love they have for kids is what makes it so great. Watching Betty as a manager the employees listen to her. She runs a great place over here!! She definitely deserves a MAJOR raise! Place is spotless! Food is great!

I went for my nephews birthday party. It was on a Monday so it was fairly empty. It was very clean…read moreinside. The wings were good, the pizza I didn't enjoy at all I would've rather had little Caesar's pizza. The employees were very kind.