Worst management EVER! Manager there, Interrogated my mother when all she was doing was passing…read moreutilities to her name in the parking. I immediately went personally and cancelled the lease agreement, we don't need to have that headache. Soon as I got there she had nothing to say anymore, she went to hide in the office. We felt harassed and discriminated. She said to go back where you came from and you cant be here, when she was parked in the "future resident" parking.

The management is really bad and very rude They were racist…read morewith me just for being Hispanic and look dirty after work They thought I did not live here just because how I looked.

I love this apartment complex so much that I plan on staying long term. Not only is my apartment…read morecute but it has everything I need including a washer/dryer, dishwasher and more. Maintenance is fast , the office is friendly and they work very hard to maintain a happy community by providing increased levels of snow removal, movie nights, paint nights, quarterly donations to charities and more.

Sorry I see TGM responded with the same generic respondence that all tenants receive. CLEARLY my…read morepost was not appetited. I tried to log in to the tenant portal yesterday to pay my rent. My online payment ability has been blocked. Since I have to get money orders a 303.00 fee has been added. THIS COMPANY IS SOMETHING ELSE.

The appreciation Valentine's event was so special. I really appreciate the maintenance team, the…read morebearcat driver and whoever's else helps every winter in clearing the snow and ice. The whole lakeside team, leasing office and the maintenance team are A plus that's why I keep renewing my lease since 2016! I've always lived in apartments since I was 17 years old and this is the best yet!!

Lived here for two years and the first couple months were fantastic. The amenities are decent and…read morethe outdoor grounds are beautiful however that's where the pros of this place end. Maintenance issues: since moving in our washer had flooded the entire bathroom 4 of 5 times and stopped working mid cycle so many times they had to give us a new one after about a year and a half of being there. The new dryer they gave us began smoking and almost caught fire on one occasion. Our roof in the bathroom leaked during a rainstorm which they told me was due to the vents on the outside not being properly maintained. We had a huge hole in our ceiling due to our upstairs neighbors which they couldn't fix for days due to the upstairs neighbors having an extra lock and refusing to open the door. We had so much water damage that caused mold all over the apartment because they just patched it up without actually fixing the moisture. UNSAFE- there was all types of sketchy people hanging around, people got their cars broken into, packages stolen, drug deals happening out in the open. I had to call the police several times on my neighbors for getting into domestic fights at all hours of the morning with a female screaming for help. After i brought this along with the other excessive noise concerns management did absolutely nothing. The "courtesy" officer is a joke and does not enforce noise at all. There was multiple times when many police were called to the complex one time an officer told me there was someone with a rifle threatening someone in their apartment For the price they're asking the apartments are ridiculously old and run down. There are MUCH better apartments for less money within ten minutes of here . Don't waste your money here

Just moved here last month. So far I really enjoy this apartment. Neighbors are nice and quiet…read more Staff in the front office is friendly and helpful. Thank you to Michael for helping us with all of our question when we were moving in.

Very rude staff and overpriced for the area. The complex has no updates and management team is non…read morecompliant and disrespectful

Just awful! Roaches everywhere and they never got rid of them! Always in the apartment checking on…read morebroken blinds, broken air conditioner for 4 days. Charging phenominal amounts of money on rent because we took a smaller lease. They were the worst staff ever never taking care of noise from neighbors and there was a lot of that. They will charge you for any small thing like the blinds on the windows. It is not a safe place or decent group of people running this complex. Move on!

Westgate Apartments is the worst place I've lived. Their staff is very unsupportive and who's in…read morethe business of ripping off people of their hard earned money by charging an exorbitant fee for a simple repair. I would never recommend this complex to anyone who's looking to lease. Stay as far as you can from these cons. Not recommended ever! Besides, their apartments are mostly old fashioned layouts and are very clustered. Good riddance!

worst place ever. the manager Justin Jones was not helpful at all he was flat out mean. no…read morehospitality no sense of being welcoming. he seems to get annoyed when he has to talk to Hispanic people. worst manager I have spoken with.

Run! I moved in January 2025. Since then, my bathroom, bedroom and kitchen have taken on water…read more I've had to put in 2 maintenance requests for roaches and my car was broken into. Add the amount of garbage that piles up in the dumpsters and I'm pretty much paying $2600/mo to slumlords. I don't care how many months of no rent they offer, it's not worth losing your peace of mind.

I've lived here for almost three years now. I love it here. The floorplans are great, pricing is…read morecompetitive. The neighbors are all nice. The entire staff of the management and maintenance are friendly and professional. The units and grounds are well maintained.

I love the office and maintenance staff at Masons Keepe. So friendly and helpful and quick to…read morerespond to requests. Great family community and amenities. The best place in Manassas to live. Move here and you won't be disappointed.

For the first two years , everything was ok. The new lease contract are charging for things no one…read morecharges for. Payment for sewer water, pest control and parking increased without notice. Do not believe the amount being set, because they will charge you extra for every little thing. After you sign that lease, you're just somebody they try to get money out of. I cant wait for my lease term to end, so i can leave this complex.

The lady at the front desk always has an attitude and talks to people like they are stupid. She is…read moreterrible at her job and lacks the ability to provide proper customer service. They charge me for a parking spot but she wouldn't give me a parking sticker because I didn't have the registration(I just bought a new vehicle). The lady looks at me and says with extreme attitude "you're going to have to pay for a parking pass at the kiosk". The lady in the back is wonderful and I have nothing but great things to say about her just hope you get the good one if you walk in there. I've never been late on a payment or anything for two years and this is how I'm treated? And they wonder why I'm leaving.

I have stayed there for a total of 2 years. The apartment is nice for the price but the extra fees…read moreare out of control. Paying to take the trash to the dumpster that was always filled to visitors having to pay for parking. A car was tolled due to parking on the line within the inside of the parking space. And when it snows good luck because I was stuck for days .

I moved on this property almost 2 years ago & it was horrible! I was NOT happy with mgmt team or…read morecorporate office! I endured alot with the neighbors above me & the corporate office did NOT handle it well! The problem was resolved after one year...smh. it has gotten somewhat better. The property is ok but the rent is too HIGH! The Ptoperty Manager & Leasing Specialist are nice & professional!

Love living here! Just signed our 4th lease. Crystal in the office is just as nice as can be. If I…read moreneed anything, she always is willing to help. And Rodney the maintenance man, is superman! He keeps the building and grounds so nice. As for the noise, yes you can hear neighbors sometimes. But, if you are used to apartment living you always hear your neighbors. As long as everyone respects each other and the noise level, then we all can get along. Rent goes up a tiny bit each year but nothing to where we say, nope that's too much. I love it here and glad to call ARTENA my home.

lol go in for a tour and leasing agents sit at desk acting as if they don't hear phones or anything.read more