My experience with Defy has been excellent. They're very detailed with reviewing labs and recommendations with lifestyle changes, medication options and supplements. It's really convenient being able to order stuff directly from their website. I highly recommend them. read more

I wanted to share my very negative experience for the last 5 years (its scary) with Defy so others can be aware and advocate for themselves in case they recognize a similar pattern. I'm so disappointed I trusted my health and well-being to this Defy and I regret using them. This is why you should go elsewhere... I originally sought help for fatigue and was diagnosed with hypothyroidism. I was started on desiccated thyroid medication, and initially things improved and showed in the first year's blood work. However, over time (5 total years), my medication was increased without a full evaluation of how my labs and symptoms were trending together. This clinic specializes in hormones, how can you not properly read year 2 of a blood panel then continue to mis-diagnose and improperly medicate a patient for 3+ years. My emotional, mental and physical health is destroyed right now. Looking back at my lab results: - My TSH became suppressed (very low) - My Free T3 was at the high end or above range - I began developing symptoms consistent with overstimulation, including poor sleep, heat intolerance, nervous system sensitivity, and eventually loss of my menstrual cycle Despite these clear patterns, there was no adjustment made to account for possible over-replacement or the downstream hormonal effects this was having on my body after my results from year 2 of treatment. I was having horrific mood swings, sleeping extremely poorly, and suicidal thoughts. I now understand that my system was likely being pushed into an overactive state, which impacted my sleep (waking up all night long), nervous system, and reproductive hormones (including very low progesterone and loss of cycle). What has been most frustrating is not just the symptoms, but the lack of holistic evaluation. My labs were viewed in isolation for 5 years total, rather than as a pattern over time, and my symptoms were not fully integrated into my care plan. I'm sharing this so others know: ---- Make sure your provider is looking at trends over time, not just single results---- I wish I had known earlier how important it is to balance thyroid treatment carefully, especially when using T3-containing medications. I've done my research and talked to another medical professional about my labs/blood work and Defy medicated me to Hyperthyroid for 3 total years and not only did they not catch it, they continued to over. Treat me for hypothyroid. My progesterone is .1 but started at 1.4 and with my symptoms being text book hyperthyroidism, how was that missed. I am now working to rebalance my system, and I hope sharing this helps someone else catch these patterns sooner and uses another company. Always double check these 'clinics'. I'm so disappointed I trusted my health and well-being to this Defy and I regret using them. read more

Always helpful and customer service is good. My telehealth calls are always thorough and Marisa always takes the time to explain things .

I have been working with Defy since May and what a nightmare. They are very disorganized and mostly communicate by email which can be so inefficient in many situations. And it's a generic email so everytime you have to contact them regarding issues which are many, you get somebody different so it's really annoying. And if they don't know the answer, they'll make one up. So then you end up talking to a manager or a team leader that gives you an entIrely different explanation for the issue you are having. I spend way too much time trying to resolve problems that should never happen. And they will nickel and dime you to death. They are expensive and do not accept any insurance. And be really careful of the initial sales pitch - it sounds likes like a utopia for HRT. The person you speak with before signing up will give you their direct email and phone number so they are easy to reach. But once you sign up - you will not have access to that person again. You get a generic phone number and generic email as I mentioned before. So good luck! I am looking for someone else. There are so many companies out there to choose from. I know most don't take insurance and can be expensive, but it's the lousy customer service that will make you regret signing up with Defy and then you're stuck because the investment up front is substantial. Try someone else. I do not recommend! read more

I've been with Defy for 8 years. Each year they get progressively more expensive and more difficult to deal with. Now they call in prescriptions but refuse to give a phone call pre-authorization to the pharmacy to fill it. Typically when they get difficult they want to charge another fee so ok, charge me for the call. No sir, we do not do pre-authorizations. My insurance will not fill it without that phone call. Well, you can buy it through us. Ok, so you take my insurance? No, we don't take any insurance. What kind of a doctor's office doesn't take insurance? I don't even know what to say at this point other than I guess I need a new doc. I liked my doctor a lot but everything else about this place will just make you crazy. Wrong prescriptions called in, charge you again to fix it, one person tells you one thing and the next has no idea what you're talking about...that sort of thing has happened for 8 years but now this "we don't call in pre-authorizations" thing. My insurance called them, the pharmacy called them, my primary care called them. They simply refuse. Defy isn't listed as a doctor's office in the system and the doctor signing my prescriptions isn't my doctor. What is going on over there? It's all very odd. read more

Great at first, but they are not organized. I emailed the staff two weeks in advance the date I was going to get the bloodwork they were requesting, and the orders were not there. Otherwise, the medications have been helping, but I had to drive an hour and back from home for this non-appointment. Had to fast as well for no reason. I will be calling Labcorp to make sure they got my orders from Defy every time from now on because I cannot trust them to do what they need to do on their end. read more

I've been using Defy for 13 or 14 years. I have my bi-annual visits with Jill & I absolutely love her! She's spent years in this field and takes excellent care of me. There are a handful of assistants who deal with patients in-between visits. Recently I've had the privilege of working with Shannon, I hope she keeps my case as she's consistently friendly, thorough and most of all patient when I'm a PITA. I have great health insurance and Defy lets me use it for labs and a couple Rx's locally but they do charge a pricey call-in fee for EVERY SINGLE Rx. Defy won't use local compound pharmacy's instead, using their own, out of state charging more fees with delivery in 2 weeks unless you upgrade $$$. Defy also won't assist in any way with ins. pre-approvals, etc., so out of pocket costs can be substantial. And Defy bills for these products themselves rather than the actual pharmacy so there's no chance of ins. reimbursement. Lastly, Defy offers pretty much everything you could ever want and they are light years ahead of other anti-aging practices imo...so there is that! read more

All in all a great experience. They respond almost immediately to emails. I talked to a very knowledgeable and kind nurse practitioner who went over my blood test results with me and prescribed bio identical hormones that have made a world of difference. I am only taking off one star because the meds are very expensive since they come from a compound pharmacy and are not covered by my insurance. I highly recommend Defy though! read more

My initial consultation with Dr. Saya was phenomenal. I was very impressed that Dr. Saya read through all of the labs I had sent him from the last year, and he read through all of my medical history. So many providers have you fill out intake forms, only to ask you the questions on the intake forms. Not Dr. Saya! Dr. Saya listened to my goals and my concerns with prior BHRT provider and I was relieved to learn he is willing to keep some of the hormones that I am currently on that seem to be the right dosing, the same. Dr. Saya explained what I should be on the look out for if I experience and side effects and he let me know I can reach out any time if I have questions in between my initial consult and first recheck in 90 days. I felt heard and educated in my appointment with Dr. Saya and feel safe in his care. My interaction with Jesse K who has been my scheduler has been phenomenal, as well! I first started talking to Jesse in March of 2023, but wasn't positive I was ready to make the leap in switching providers yet. Jesse walked me through the entire initial consultation process, and happily and quickly answered any questions I had. Jesse has been easy to get ahold of and prompt in setting up my initial consult with Dr. Saya even though Defy has many new patient inquiries. Overall, I am ecstatic to be listened to, taught new things about hormones and feel safe in my new hormone care provider, especially with my complex hormone history. Not all doctors are able to tackle the complexities of a case like mine, so it speaks volumes that Dr. Saya has helped me to feel comforted and heard. I am excited about my new hormone game plan and booking was extremely straight forward. I even got in to see Dr. Saya earlier than expected from rumored wait times, so again, another 5* experience with Defy! read more

Got sick of my family doctor being clueless about andropause and how to interpret my blood work. they didnt only optimize my hormones, they also prescribed medication for weight loss and Libido! I am 48 but my physique and well being are more like when i was 30! read more

Defy Medical - Reproductive Health Services Near Me - Tampa, Florida

I have been with Defy for a while now and it has been a great experience from the start. I believe they care about you as a person and not just a patient. All of their reccomendations have been reasonable. They have never pressured me in any way, not even during the initial 1 hour phone call before I signed up. I have spoken with the staff numerous times and they were always nice to deal with. I believe they offer a good value for the cost. I am happy with my decision to choose Defy. read more

My experience with them was not pleasant. They told me they were going to send a prescription over to a pharmacy and they never did. I talked to different people in their office and they will tell me something different every time. I do not recommend. Be careful they will take your money. read more

Pre & during COVID-19 Review OK. All the women out there, when you get a little bit older, and you know what I mean, things start to change for you. I was one of those women. My husband couldn't look at me, or even breathe at times, and I'd snap at him. I was conscious of this, but still couldn't help myself. Finally, after a little while I told him that I needed help. I knew it was "female" stuff going on, in other words, the dreaded HORMONES, and hormonal change. YUCK!!!! I was getting older, and had to face it. My husband started researching, and discovered Defy Medical. Although we live in a different state, we decided to give them a try. We signed up for an initial consultation, to see how all of this would work. The staff was incredibly nice, helpful, and very informed. We decided to give them a try. Next step was to give blood. The results were sent to Dr. Saya. We arranged for a phone conference. He was very nice, very thorough, and it felt like we had been seeing him for years. He definitely made us feel comfortable. We have been seeing Dr. Saya, and now Jill, for several years now. I even switched my thyroid care to them as well. I no longer have the hot flashes (YES!), and my moods are even, no extreme mood swings. Thank goodness! I know Defy offers other services, not just hormonal. They offer Men's Health, Women's Health, Weight Management, IV and Injectable Nutrition, Thyroid Therapy, and Peptide Therapy. As I said, we don't live in Florida, we are in Colorado. I wasn't sure how this would work, being long distance, but it's easy. We call and order our blood work, and pay for it. The blood order is sent via email. We make an appointment with our blood draw lab and get it done. The results are sent to Dr. Saya, as well as us, via email. Another phone appointment is made, and we go over the results via the telephone. Medications/creams are adjusted if needed. Done! Thank you, Defy Medical, and Dr. Saya, as well as their entire staff! You can't imagine how much you have helped me. THANK YOU! read more

I contacted Defy to talk about low testosterone issues at the end of October, got my labs and physical done the next week. It took about a month to get an appointment. My provider Mike L was amazing and very knowledgeable, I wish I could just work directly with him because the administrative side of defy SUCKS!!!! It took them 2 days to input my prescription into the system so I could order, this is normally done at the end of an appointment with any other doctor. Once they got it done 2 days later they put the order in wrong. If I had just paid I wouldn't have gotten what I needed. Almost a month later I'm still waiting for medication. I've called Defy and all they say is they are busy and nothing they can do. The whole reason I went with Defy and was willing to pay more than other trt clinics is because they promised attentive patient care and lack of a cookie cutter experience. So far I haven't experience any of the things they promise. If you have an issue expect to wait multiple days to get any response, if you call in the front desk person will just find a way to get rid of you and laugh at you for complaining about the crazy delays. The staff clearly do not care about patients well being and see the patients as drug addicts or some kind. For trt treatment I would avoid. I'm already getting my info transferred to a different clinic and won't be using defy for my follow up. To the physicians, pa, and nurses at defy you rock! To the administrative staff, you are terrible! read more

I was referred to Defy medical from a trusted healthcare professional who highly recommended this place. After much research and my personal experience, I would highly encourage anyone who wants to feel their best to reach out to Defy. It doesn't need to be hormone related, it could also be just vitamin injections. Their staff is incredible! Every single person I've come into contact with has been amazing - schedulers, medical assistants, the PA's and Doctors. I am hoping this is the start of a long relationship with them. I will update as my experiences progresses. Only con is that the patient portal needs updating and the express shipping taking 4-5 days is a little much. Other than that, no complaints. read more

Yet another dime a dozen virtual providers that offers hormones under the guise of customized care. The service is abhorrent; there is no way to convey messages to the doctor, the staff is charming and helpful only until the receive payment. They provide conflicting information, double charge and, if you happen to catch it, only offer credit, not a refund. I suspect that this business had its origins with bespoke, quality care; however, success has brought mediocrity. read more