Their service is excellent. Our Hot water heater broke called first thing early in the morning they had one in stock and came right out and installed a new one. Easy to book appointments and not a long wait for them to come out. read more

zero stars, beware. total scam, called for a cleaning, was attempted be upsold four figures for a cleaning that wasn't even going to happen this visit, sorry to see the brand name go out like this. they aren't even based locally, my previous review was from before being purchased a few years ago, so think more aiello. (today's guy told me he just came from there a few weeks ago, nice guy thou, good luck) I guess that's cutting ties. the temperature is minus all degrees read more

Poor management poor communication poor employees nobody is good here I've seen them scam ppl right in front of my face just to get the job... if you see this place RUN if I could give no stars I would read more

I am in the process of getting quotes for a new furnace and this company was recommended to me. They asked and were told that my furnace does not work and the house is cold because it's October. On the scheduled appointment date an employee contacted me and informed me that he was behind schedule and asked to reschedule because he was trying to help some old people that had lost their heat. I felt bad and told him not to worry and we rescheduled the appointment a few days later. On the morning of the second appointment I was called and was informed that they were busy and needed to reschedule again. I am disappointed and upset that I had to waste two days off from work and have this company cancel on me. Needless to say there won't be a third time, hopefully you have better luck than me. read more

HORRIBLE COMPANY! Technician claimed he found a simple leak in my AC unit, said he tightened the bolt/hose, filled it with refrigerant and I paid over $600 to just leak within 36 hours. Two different Service Managers, one named Mike, were extremely rude and unprofessional about getting a refund. Mike literally was yelling at me on the phone and just reading the invoice over and over. Why would I have the technician fill it with refrigerant unless he told me he found the leak and fixed it? Very disappointing and upsetting to be treated like that. read more

I had my first HVAC maintenance service call today with Connor Grivois. Such a pleasant and professional young man. He was on time and was very patient with me answering any questions I had. I hope I can have Connor again back in the fall when I need to schedule my next maintenance service call. Superior young man! read more

Technician came to my house to troubleshoot my furnace not working properly. He stated it was because the oil line was clogged so the furnace was not getting oil. I was quoted $1200 to flush the line to fix it. Due to the pricing I got a second opinion. Turns out the fuel pump on my furnace had failed which I had replaced for substantially less than Degree quoted. It's crazy that flushing a line costs $1200 but I am glad I didn't do it because I would be out the $1200 and the furnace would still be broken. My new HVAC vendor even showed me that the line was complexly clear of debris and stated that checking the fuel pump is one of the first things to check besides line blockage. Degree has gone massively downhill since they were bought out by a corporate entity. It's a shame because they used to be the best around. read more

Very Bad...I requested service on 2 heat pump units and 1 regular ac unit and gave them the brand names up front for a cleaning and service checkup. Numerous emails confirming a date and time were sent and then 2 days before the appointment I got a phone call message stating they did not service my heat pump brand and canceled. read more

We were going to go with this place to get our heating fixed for our furnace they gave a time frame 8 am to 12 pm and what happens so unprofessional they wanted to come to the house 4 hours later due to a what they said was "lengthy job" if that was even true if that tech wasn't just trying to get off not going to another clients house afterwards. Anyways they wanted us to reschedule which is so ridiculous like we were out on the back burner instead of them telling this client we will come back another day to finish the job and finish fixing the issues like other companies would do nooo and we thought about rescheduling being nice giving benefit of the doubt but after reading all the negative reviews and how this company can be such a rip off for money and steal tons of your money more than you should be paying like scammers ugh STAY AWAY CHOOSE A DIFFERENT COMPANY BELIEVE US! read more

On 6-10 we had service call from Degree for lack of cooling. Was not producing cooling air. Tech told us that air temp coming out was proper. We asked him why room temp could not go below outside temp that was 80 deg. He checked outside unit and only told us that we should clean the coils by hosing it off our selves to save additional charge. He billed us $105 for service call. We were left very perplexed. We did as suggested without results. We initially had to show him how to get to the filter which was clean. It seemed to us that he never worked on ductless unit. We called Direct Cooling who could only come 2 weeks later. The tech diagnosed the problem immediately repairing a coolant leak and adding 1.8 it's of coolant. It worked like new again I called Direct 2-3 times asking for a refund. The last call I thought I spoke with someone in authority who promised a refund in 5-7 days. That was about 3 weeks ago. Can't believe they're getting high reviews. P. Paschke​ read more

Don't purchase anything service or product from this place unless you want to be subsequently bombarded with text message advertising to your phone. They will send you automated messages daily which they will tell you that they will stop but that they are apparently incapable of doing. This has gone on for several weeks with me. Multiple requests to stop have been acknowledged and then ignored read more

Don't believe the 5-star reviews. The Degree technicians told me that if you write a 5-star review for them, they receive a bonus. Most of the reviews you read on Google are from customers wanting the technician to get the extra money. I did this for them myself, but it does not reflect my views of the company itself. It is the worst I've EVER dealt with. If I wrote about ALL the problems I had with them, it would be a book. If you'd like to see my fuller review, go to the Degree webpage and look at the one-star reviews. I believe Yelp has a character limit, so I'll be briefer here. Suffice it to say that the company's own technicians told me the salesman lied to me when quoting a price for the heating system I had installed - one of the technicians even told me I was scammed, the system was installed improperly and wasn't up to code - they had to come back to rectify, the system continued to break and the technicians struggled to fix it (taking forever, needing to call for help, needing to come back), I had to do research to discover they still hadn't installed what's called a mixing valve - something the manual warns the absence of can lead to injury or death (I lived without it for a year despite my continued pleas to have them fix it because the water temp was 140 degrees - the owner insisted I didn't need it until Degree finally had to admit they were wrong and corrected the problem by installing it), they don't call you back unless you threaten to publicize their issues, and I found their competitors are far cheaper (and since using them, I have had problem-free service - better and more reasonable). read more

Degree came out to fix a furnace that would shut off occassionally but would run after resetting the burner. The furnace needed to be cleaned so thats where they started but it didn't fix the issue. They claimed the entire burner needed to be replaced, as well as half the control circuit and the copper fuel line from the tank? They gave an estimate over $4k which is half the cost of a new furmace. After getting a second opinion from a competent HVAC technician, there was a loose connection that was easily fixed. They also did a poor job cleaning the furnace, so $100 later the furnace was properly cleaned, adjusted and running fine. Would not recommend. read more

run and run fast away from this company!! they went out to quote a new ac unit for my mother in law. they quoted $40,000 to replace the system. all duct work is there and just neeeded new condensor and some other items and minor electrical work involved. total scammers that will guage the pricing as much as they feel necessary to do so. i work in the industry in mass and know this company was trying to get as much out of her as possible. 91 year old mother inlaw and they had the guts to put that number down. i hope their salesperson can sleep at night!! read more

Our heating system broke couple of days ago. They came and supposedly repaired the unit and got it working. We paid asking price. The unit stopped working again within 24 hours of being repaired which turned out be a Saturday. Although they didn't come over the weekend to repair it, they called and came first thing on Monday and replaced a broken motor that wasn't detected earlier. Not a cheap proposition, but I guess it needed to be done. So far so good I guess. They seem to know what they're doing, and we're contemplating signing a maintenance contract with them. read more

Avoid like a plague. Had them come fix my heating and the tech was in the basement for about 10 mins and I was shocked with the bill he handed me. He probably spent more time writing up what he "did" than actually "fixing" the issue. The guy couldn't even look at me in the eyes and explain what the issue was. The heat went out again just hours later. I called them and another guy come the next day and he seemed to know what was going on. A new part needed to be ordered which I understood. Part came the next day and I got heat back. Phew! The following day (4th day) I woke up to a puddle of water in the basement. The unit was leaking. Called and emailed them and nothing, no response, just ignored me. Save yourself some headache and call somebody else. read more

In the past, I have been happy the maintenance service provided by Degree Heating and Cooling. But I was very disappointed with the last service call. A technician came to my house on a Friday afternoon because my hot water tank was leaking ($105 for the visit). He was friendly and helpful. He tried to investigate the cost of a replacement tank while at my house, but was not able to do so due to a spotty internet connection and because their plumbing supplier was closing or closed for the work week. He told me someone would be in touch with me on Monday to follow up with an estimate. I heard from no one on Monday, so I called them Tuesday. No one returned that call, so I called again on Thursday. The person I spoke with said he had no information about an estimate and suggested that I arrange for someone else to come out to evaluate what needed to be done. Out of frustration, I ended up calling someone else to do the work. read more

I required a new evaporator coil (or altleast an attempt at disassembling and cleaning by a professional). It's packed with dust, mold, and particulates. The system is over 30 years old. The system also runs an R22 coolant harmful to the environment and soon-to-be unsupported (ie. banned) in 2020... so parts will become hard to find. The serviceman opened up the system and took one look. He asked me if the system works. I said yes it still does. He then quoted me $2,625.00 for a new 1.5 ton CARRIER unit, including service installed which is a great deal. He suggested I replace the HEPA filter, or sign up for an annual maintenance subscription plan. I paid him $105 for the Carrier system estimate and my Trane evaporator core and condenser inspection. Degree Heating didn't have the $19 HEPA filter I needed so I had to go to Lowe's and buy it myself. The unit I own is rare so I decided not to subtract any stars from the review [Edit 14.06.2019] I rented a 20lb Mi-T-M 175 psi Honda Portable Air Compressor for $36 + $100 security deposit from the Home Depot and cleaned out the evaporator coils myself. I notice the difference already; the system seems 40% more efficient. It will have to suffice until I can finance a system upgrade read more

The President of company reached to me to fix the issue called by his sales team. This speaks to the fact that he cares about his customers and potential customers read more

Got a very quick appointment to check out my broken central AC during the recent heatwave. Technician checked the system, identified the problem and verified that defective parts were still covered by manufacturer warranty. Ordered replacement parts and returned to install parts on day they were received from manufacturer. System now works perfectly. Price for service and new coolant was reasonable compared to other price estimates. Overall I am very happy. read more

Wanted to post a message detailing a positive experience we recently had with Degree. The hydro coil in a unit we had installed over a year ago sprung a leak. This happened when the temperatures were in the single digits, so we had few options but get the unit back up and running. Degree took the coil back to the shop and brazed the tubing to try and stop the leak. Unfortunately, the fix did not last. Although the part was clearly defective, it was just out of warranty. Larry worked with us and the manufacturer to secure a replacement part, and installed the part without charging us for the replacement or additional work. We are impressed that Degree stood behind the product it sold. And we are grateful to Larry for his efforts to come to a positive resolution. Kudos to the team! read more

Degree came highly recommended by a neighbor . I woke up to no heat and 50 degree temps in my home. They had a tech at my door with in 1.5 hours of my call. He not only fixed my heat but was able to get a zone that had not been heating properly working again pretty quickly. He also fixed my thermostat (without having to have it replaced). 3 for 3! I was very happy with their work and service. I now highly recommend as well. read more

Degree installed heat pumps - wall mounted Mistsubishi heating & cooling units - in my house. We have baseboard heat, so traditional central A/C was not an option unless we wanted to tear the walls apart to install ducts. I'd received estimates from other companies and they were all pushing ducted central A/C at much higher prices. So glad that I went with degree and the Mitsubishi heat pumps. Could not be happier with the end product and the service that Degree provided. read more

We recently bought a home in Glastonbury and were referred to Degree Heating & Cooling by several people including relatives, our attorney, and real estate agent. There are two furnaces in the home and one of them was running way more than the other and blowing"warm" air through the first floor of the home. We had Degree come out and do a routine inspection of both furnaces, install digital thermostats, etc. It was then that we were told that the problem with one of the furnaces was that it was overheating: the burner was shutting off after 50 seconds and the blower kept running. So the furnace would kick on and off almost constantly; it was short-cycling. They then checked several things including the exhaust pipe, gas pressure, air flow at the registers, etc. Everything checked out. We were then told that it could be a deeper issue such as a cracked heat exchanger or improperly sized duct work, especially the return ducts. A few days later, a manager came out to check everything and he decided the problem was the return duct work being improperly sized when the house was built. He said it was too small and not allowing enough cool air/oxygen to the furnace and that is why it is overheating (but the supplies were all fine). He took measurements back to his office and said he needed to do the calculations, but it likely means replacing all the duct work and possibly a new furnace as well (a VERY expensive fix). Well, we never heard from him again. Months went by. Out of desperation, we actually took the return duct completely off of the furnace ourselves so that it had unlimited intake of air not restricted by duct work. The same problem continued - therefore this was incorrect. Without going through everything else, it ended up taking us several months of reading, researching, watching videos about furnaces, etc. but we actually figured out the problem ourselves (if you are interested it was a $25 fix- it needed a new condensate drain trap which was clogged). We probably saved ourselves at least $10,000 and our house being torn apart. The employees at degree were all very nice, but it is pretty sad that the "experts" were unable to fix such a simple problem, and we had to become experts ourselves and resolve it. Degree might be fine for routine maintenance, but I STRONGLY recommend you do not use them for any higher level work. read more

When you already have an issue in your home, and you call someone to help, it certainly is a pleasure to be able to speak DIRECTLY with the OWNER! Degree has a great knowledgeable crew. They are timely and work efficiently and as quickly as possible. read more