This is a third party review. Won't go much into it. But very dissatisfied with the way a customer was treated after a stylist literally ruined her hair. She has been to the stylist for years now. It has been on and off and never had a complaint. However, this last time that she went to this particular stylist, she asked the stylist to color correct her hair. This was a few months ago. The stylist who is been a stylist for years, Over bleached her hair and then put a darker color on her roots and a lighter color on her ends. The customer was not happy, as this is not what she wanted. The customer went back several times, being told that this is how it's done and this is what I went to school for. First of all the way that the stylist color corrected the hair is one way of color correcting it. However the way she colors her hair afterwords is not how it should've been colored. It lost its color which she told the client that would happen Because she color corrected it. Sorry but that is not how it goes. I've been a hairstylist for over 25 years. And not once have I ever had an issue. After a few times of having to go back to have this stylist fix her hair, she was basically told that she was never allowed back at the salon again. The stylist got caught messing up, and instead of owning up to her mess up and fixing the clients hair, she said she did nothing wrong and that there was no reason for what The client was telling her. That is poor professionalism. And banning a client from your salon because YOU messed up is extremely unprofessional. The client simply wanted her hair fixed. The stylist wasn't able to fix it there for the manager should've stepped in and try to help the client. The manager neglected to do so as well. This client had to have several inches cut off of her hair at a different salon because her hair was extremely damaged. The damaged ends are almost completely gone. Now comes the part of getting her hair back to the way she needed it and wanted it. In a healthy state and the proper color. We careful who you choose to work on your hair. Know your rights as a client. If a stylist messed up your hair you have every right to go back to that stylist and have them fix it or ask for manager and have them fix it. If neither one of them can fix it you need to speak to the owner. And if neither one of those three can fix it you need to get your money back. read more