Lash tech didn't show up for my appointment, got there, and was told I needed to go home as they had nobody there that could curl and tint my eyelashes. Front desk lady told me to try and reschedule next week but didn't know when "Jen" would show up, this was my first time coming here and I told her I would be happy with anyone and she told me "no, you need to reschedule". Very rude and unprofessional, was upsetting as I had received multiple emails to confirm my appointment and warnings regarding their excessive cancellation policy but received no communication that my appointment was cancelled. read more

Lash Tech No-show. Main office does not keep phone numbers for their technicians. The technician that was there gave the impression that this specific technician is not dependable read more

this place was so great! They still take all covid precautions so I felt safe and was able to relax! The staff was friendly and the service was fantastic. Not only was my brow lamination excellent, but the experience was soothing and relaxing. Sharon did my brow lamination and she was so kind. I will absolutely be back! read more

Deka Lash - After brow lamination - Eyelash Service Near Me - St. Louis Park, Minnesota

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I've had a lash lift at least four times now (all through Groupon, mind you). I've never had a reaction like this before. During the session, my now swollen eye was watering as well as burning. I told her it was burning, and she asked if I wanted to stop, in which of course I said no (we were already half-way through). She was also very fidgety and disrupt-full during the experience. I'm super flinchy so as you could imagine it wasn't enjoyable to say the least. She was very aggressive and didn't explain what she was doing. She also had no skills in communicating, not even bothering to ask me what brought me in, or what I was doing this weekend. However, she did ask her co-worker what she was doing, in which I thought she was talking to me, so I almost responded (awkward). Furthermore, she continued to rummage through her things and roll around in her chair. My shoulder and jaw were tense the entire time. I've never had an experience like that; I should be almost falling asleep, not on edge. I understand she needs to develop clientele and get experience, but wow, she should not be doing lashes; her personality is way too high-strung and anxious imo. Imagine my surprise when she said not to worry, she's done lash lifts many times. I continued to battle in my head the entire time if I was even going to leave gratuity. If I have good service, I'll give 20-25%. Furthermore, I'm not sure why she was the one who checked me out, asking me if I would like to leave gratuity. That puts clients in a very uncomfortable position. Why isn't the receptionist checking me out and asking me that? I left $5, because I felt super awkward leaving nothing. The worst part- my right eyelid was partially burned off, I had to apply Neosporin for a week. This entire experience reflects really badly on Deka Lash and makes the corporation seem unprofessional. I'm very disappointed and will not be a return customer. read more

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This was my first time getting lash extensions. My friend referred me and told me about a Groupon. Figured why not since I'm saving money with the Groupon. The store was easy to find and clean. All the staff were friendly and professional. Krista was so funny, sweet, and did an amazing job. She showed me a chart of different styles and through her expertise helped me picked what's best for me. I didn't want too dramatic of a look, but more natural for everyday. As if I had great mascara on. I loved it! It took about 2 hours.... think I might have dozed off for part of it. Although she did provide all the information on their products and membership she wasn't pushy about it. Which I appreciated. Overall, I'd highly recommend them. read more

Deka Lash - Forgot to do a before shot, but this is the final look. - Eyelash Service Near Me - St. Louis Park, Minnesota

Worst service ever!! Didn't even get any lashes so can't tell you how that is. They kept moving appointment without conversation- then as we rearranged and are standing there - the girl calls out sick!! Can't get her in with anyone else until next day - which when I tried to originally change to another day got told lose half my money- absolutely ridiculous!! This is for a special event I can't be running around- Amanda hope you're feeling better because I'm not!! Sick to my stomach trying to rearrange this!! Thanks!! read more

for the Eden Prairie location, had my lashes tinted a few Sundays ago. She missed some spots on my lower lashes and left black smudges.

My technician was great... as a trainee... Really frustrated with this service. I booked a Groupon and never schedule with Deka lash again. The first time I knew my technicians name was when I received the review survey, she never introduced herself. She was the only person in the store and there was no music or anything beyond what I could hear banging in her ears. When purchasing this on Groupon it said I had to call to book. I called and they scheduled me no issues. I had no idea I was booked with a trainee, let alone a solo trainee. I expected this to last 90m like the website says for a classic extension. This took over two hours. No notice until I was finished and looked at the freaking time. I got these for a five day vacation. They looked like had been on for a week within the hour and barely lasted three days. I was sketched at first because I could tell she was taking photos by the shadow and tapping on her phone. She later said "one last photo" when my eyes were in so much pain that she needed to stop. Remember, this was at the end of 120m when it should have been 90m. When checking out I was finally notified that it was a training session. I went to pay and she had to call her manager and figure out what to do because she almost double charged me since it took twice as long... it ended up being $40. she said I could pay and save my Groupon for next time since it was cheaper as a training session but I just used my Groupon because I'll never be back there. I also wore a mask until I realized she was breathing directly into my mask from above, she wasn't wearing one. I get it, her glasses would fog but it was gross. In total- I don't blame the technician at all which is why I removed her name from this. She did her best and NEVER should have been training entirely alone. Especially when fucking with someone's eyes. I fault the company and the horrible manager that clearly needs to be on top of things better. read more

Poor service eye lashes are thin and falling out I hate them the lash tech reaked of cigarette

Wish I could give 0 stars. They are selling groupons for lash lifts and tints. When I called to set up an appointment they said they are out of product for lash lifts and it's not their problem and I can reach out to Groupon. Why are you selling Groupons for services you don't provide? They also funnel all customer service through a third party carrier that only prefers to text.. this makes it very difficult to get any questions answered. read more

Had a great experience trying Deka Lash for the first time today for a lash lift and tint. Erin did a great job and was very patient and deliberate with the process. I plan to go back and see her again. I'm really pleased with the results! The reason for 4 stars has to do with the fact that for the majorly of my appointment (which is generally a good time to relax), there was someone in the back having a very long phone conversation. Like, we heard every word. Too bad that interfered with what would have been a relaxing part of my day. It's unfortunate that a) the break space is not more private or b) this individual didn't just take the call from their car. Bummer. But it seems that management is responsive give. What I've seen on other reviews. We'll see, I guess! read more

After being a client for years I put my membership on hold in January because I work as a nurse and Covid cases were increasing so I wanted to keep everyone safe and because my lash tech had left. I decided in February to cancel my membership. In May my card was charged over $100.00 and when I called I was told I had past due balance. When I tried to explain that was not possible I was told "we don't give refunds" and that I had 6 months to use my remaining credits. Absolutely ridiculous. After multiple emails and calls I have gotten zero response read more

my lashes only lasted one day. it has been 30th s and I have maybe 2 lashes left. my friend went with me and hers are fine, but not mine. clearly the woman who did mine did something wrong. total rip off. don't go there unless you have a specific reco for a person you know has an idea what they are doing. read more

UPDATE stars from 1 to 3 Although I did not have a good experience the first two times I attended Deka Lash, the owner and manager personally called and emailed me multiple times making effort to ensure that their business provided me with a positive experience. They also informed me of the changes they would be making in their workplace to insure that nobody in the future has a negative experience. I was extremely impressed by their professionalism. Because of my initial experience I cannot put 5 stars; however, Deka Lash is definitely not a one star company. read more

I have to brush my lashes 5 times a day. I did true express classic. I tried to call the store but got customer service on the phone. The customer on the phone told me I can't talk to the store, I have to go there if I have any concern. After 3 days, my lashes started clump together, also pretty thick clue meaning they are applying it too much. As of today it is starting coming off and I looked freaking ridiculous. The technician was nice and professional. I follow all do and don't. I didn't get my lash wet for 72 hours, brush it daily. I already make an appt to a different place to fix my lashes as of tomorrow. I want my money back so I called customer service. They told me if you are not happy with it or any issue, go back so they can fix it. I am not taken any chances. Also horrible customer arrive on the phone. read more

The shop is clean and pleasant, with nice calm low-fi hip hop playing softly in the background. The beds are comfy and they offer you water or a blanket. I used to go to salon concepts for my lashes, but my lash lady there disappeared for some reason so I went to deka. I like it so far! The good: affordable (for lash extensions at least, they are definitely still a pricey commitment no matter what). My lash artist, Dovi, is SO good. My lashes look amazing every time. She's so professional and really seems like she enjoys her work. Such a sweetheart. The bad: they send you five texts on random days to remind you of your appointment. SO ANNOYING. The confirmation email is just fine, no need to annoy your potential customers before even arriving at the studio. I feel like my lashes don't last as long as they used to with my salon concepts girl. I have to come in every 2 weeks instead of every 3-4 weeks like I did with my other girl. It's ok though because they're beautiful and not too expensive, just a thought. Overall you should try it out if you want beautiful lashes without ever wanting to wear mascara again read more

Sam did such a GREAT job with volume set of my lashes. She took the time to explain everything before even starting, very professional & knows what she's doing! I will definitely be going back to see Sam!!! read more

Deka Lash - Eyelash Service Near Me - St. Louis Park, Minnesota

I got my lashes done for the first time and it was a pleasant experience. The studio is super nice and clean. Loved the availability of an appointment. I booked my appointment on Saturday and got one on Sunday! The price is reasonable especially if you are a member/become a member during your first visit (half price off the first month)! The lashes look great and my lash artist helped me figure the kind out what kind of lashes I want and explained me the whole process. Loved my experience there! I feel so great with my lashes on and I'm super excited for my next visit. Recommend!!! read more

Look and environment of the space is great, the eyelash tech was nice... I didn't shower or come within heat for 48 hours after they were applied and I haven't worn any makeup, yet the eyelashes still started falling off within days. Very disappointed! Update: although my first experience wasn't amazing, the manager quickly, personally reached out to me. Amazing customer service. They offered to fix them complementary, proving their high quality standards and customer satisfaction. read more

I have been to Deka Lash twice now, once for my full set and again for a fill- a whopping 3.5 weeks later! I'm so impressed- I'm wearing very little makeup because I wake up looking pretty glamorous.. it's been a huge time saver for a busy mom like me! Lexis took great care of me both times. The location is easy with great parking. The studio is clean and bright, with comfortable chaise lounge style chairs, in an open setting with tasteful space dividers. I was able to choose the style of lash application that I desired, and with Lexis' recommendation we customized the curl and shape of the lash line. This is my 4th full set of lashes in my lifetime, and it was an excellent experience, I have received so many compliments and people tell me they look super believable and pretty. I have seen a lot of "spider lashes" around and it's not a classy look. ;) Other pros: -The new adhesive is feeling great and I have had great lash retention. (Anything past 2 weeks is phenomenal, and I was going on 4 weeks before my fill) I was a little sensitive to the first adhesive but knowing this, Lexis recommended the "sensitive eyes" adhesive- it's perfect. -Super affordable, with major discounts on a monthly or bi-monthly reoccurring direct payment. -Referral discounts and bonuses Cons: -No receptionist, so you may wait to check in, and you check out with your technician directly on the studio's iPad. -Credit card is needed to book your appointment. Not a big deal for most people, but it's an extra step in booking and a possible security hiccup. Go see Lexis- she's incredibly knowledgeable, detail oriented, and very professional. She was easy to talk to, but also let me nap when I was needing some quiet "mom time." I'm a happy lash customer! read more

Deka Lash Knollwood locations is complete trash. The lash tech Sierra Mosley acted rude about the Groupon my sister purchased for me for Mother's Day. Went through all the prep and told me my eyelashes are too short for lash extensions... I have never heard of that. Prior to Covid I had my lashes done multiple times, even with mega lashes which are 3 to 1 lashes, so that seemed pretty weird. She made me redeem the Groupon to show her prior to the appointment and then cancelled my appointment with a total of $89. So she charged me as well! Do not go here! read more

I got my lashes done here and so far so good. The place is set up nice and very cute. My only complaint is the pillow that you lay on. My neck was killing me half way through. Please invest in a more comfortable pillow!! read more

The WORST customer Service ever! Earlier this month I seen a Master Lash Artist. I gave the young lady cash which included the tip and the additional fee for being a Mast lash artist. They took my cash and charged my card the same fee. I talked to the manager and told th my card should not have been charged since I gave it in cash. They came back and said they couldn't prove I gave cash & that there employee is trustworthy. Woooow so I'm the liar?! It's cool to protect an employee. But wrong is wrong. This could have been an easy fix. No worries though I'll take my money elsewhere read more

I saw Krista and absolutely love my lashes. I came in having no idea what to expect and have high expectations, as I have seen many talented and fast lash technicians. Krista took less than 2 hours, about an hour and fifteen-thirty to do volume 5D lashes which take longer than classics so I was really happy about that as I get antsy near the end!! She had a chart with images of styles and I showed her pictures to get the exact look. She sized the length and the curl of the lash to fit my eye perfectly and not touch my brow. They look stunning, not too dramatic but dramatic enough. It was a calm, comfortable environment and all the staff seemed like they were great friends and very friendly. Highly recommend! read more

Got a Groupon to try it out for the first time. Everyone o encountered was helpful and friendly. Cute trendy place.

I was visiting from out of town and made an appointment for a special event. I made my appointment on line and it was super easy. When I got there I was greeted with a very friendly staff who was aware of my appointment and was prepped and ready to go! The place is super clean and the environment was warm and comfortable. I went with a natural look and Paige did an awesome job. I was impressed with the consultation. They have really stood the test of time. I got a lot of compliments. I would recommend ! Go see Paige read more