I rarely leave negative reviews, but I feel others should know about my experience with this office.
I went to DeLand Smiles because I believed they accepted my dental insurance. After my exam, X-rays, and treatment plan, I was told I needed one extraction, a bone graft, five fillings, and eventually five crowns. I signed a financing agreement for approximately $4,600 to begin treatment.
Later, after speaking with my insurance company, I learned that DeLand Smiles is actually out of network with my insurance plan. My insurance representative called the office with me on the line and asked why I had never been informed. The response from the office was:
"There's a sign in the lobby. It's up to them to see it and read it."
That answer was extremely disappointing. If a patient believes an office accepts their insurance, that should be communicated clearly before they commit to thousands of dollars in treatment--not left to a sign in the waiting room.
I have no issue paying for quality dental care, but I do have an issue with a lack of transparency. I now owe $4,600 and still need additional fillings and crowns, which I was quoted another $5,600 for. Because of this experience, I chose to continue my treatment with a dentist who is actually in my insurance network.
My advice to anyone considering this office: Call your insurance company yourself and verify that the dentist is in network before signing any financial agreements. Don't rely solely on what you're told.
I hope this review encourages the office to be more transparent with future patients so no one else ends up in the same situation.
Also this is not ran by the man in the picture it has been bought out by a couple this needs an update cause this is false advertisement for the workers and owners of this company as it currently stands read more
