I had a good experience with DDVF, getting close to 30 VHS tapes converted to digital. I was provided up front pricing and reasonable turnaround time. read more

YOU'VE GOT TO FIGHT FOR YOUR RIGHT TO PAR-K! Seriously, I've never used their services, but they got 5 stars just for the signs. Solid advertising along with a great website to explain their plight. Definitely got my attention. I can't believe a small business was fined $176,670.47 by the state of Delaware. 5/5 on advertising strategy. Keep fighting! read more

Delaware Digital Video Factory - Fight for you right to PAR--K! - Videographers Near Me - Wilmington, Delaware

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I went to drop off a vhs tape to have converted to DVD as a Christmas gift. My Father passed away 2 months ago and as a Christmas gift I thought I'd take an old family video and have converted to DVD so my siblings could enjoy hearing our Dad narrate this old family video...as we do not have vhs players. I called ahead and was given prices to do this which sounded good. Once I got there, the guy who met me up front told me the vhs was terrible and in worse condition than most older than it. He asked why someone took apart the vhs and than told me it would cost $80 to fix. That doesn't even include converting it...just fixing it. He explained all the parts and time that'd go into fixing it. I asked, what if it doesn't take much time at all...it's still $80. He said, "yes and I wouldn't have time to get to it till after Christmas, probably." When I originally called he told me if I dropped it off that week it'd definitely be done by Christmas...now because it needs to be fixed He won't have time. He kept walking away from me while talking to me about it. I explained again, my Dad passed and I really would like to gift this to my siblings. He didn't seem to care and told me again how it may not be salvageable. He added that other places may charge $200 to fix it. I called OK Video on Philadelphia Pike...they Said no problem at all. Fixed it for $10, gave me a discount coupon and had the conversion and copies ready for me within 5 days. Take your projects to OK Video. The time, customer service and quality is way worth it! read more

I was gifted a DVD/DVR of old family videos originally taken on 8 mm film. My brother in law took the film to DDVF for transfer. I took my copy home to play on a Dell external DVD player on my Lenovo, Legion laptop. I couldn't view using Windows Media Player. I called to get assist. The young man that answered initially was polite until I needed clarification. He became aggravated, talked over me, and was curt. He remarked laptops are cheap today and didn't add the app to play DVD/CD ROM devices. Again, insulting and rude. I do not recommend this company. read more

Recently I had some old cassette tapes transferred to DVDs. What a real joy it's been watching the movies.. every memory is a cherished treasure. I experienced EXCELLENT customer service from Scott and Ray.. they were friendly and helpful through the whole project.. and the quality of the DVDs is amazing. As an extra bonus.. the job was completed weeks ahead of schedule.. how often does that happen? I HIGHLY recommend this long time family owned and operated video transfer service. You'll be happy you did. Sandie C. Wilmington, DE read more

My father passed away ten years ago and recently my mom found tapes that he recorded over our childhood. I reluctantly decided to bring these tapes to DDVF (I didn't want something to happen to the only videos I had of him). I am very grateful I trusted them to transfer these videos to DVDs. I dropped them off and was given a date that they may be done by. I patiently waited until that date and decided to give them a call to check. The gentleman I spoke to was very friendly and helpful and told me they would be ready the day they were promised! Fast forward a few hours and I am tearing up hearing my father's voice for the first time in ten years. Thank you DDVF for taking care of my fondest memories. read more

I recommend DDVF without hesitation. Scott and his team just turned around a project for me on short notice. DDVF under-promised and over-delivered. 5 stars; 10/10; A+; Well done! read more

Terrible customer service. They give you a slip stating they will call you "on or after" a specific date to tell you about your order. Apparently "after" means over a month and a half after the date they wrote down and "call" means answer rudely when YOU call to inquire about your status after the "after" date and they get aggravated at you. I don't know how this place is still in business. I'd rather just do a mail in service with an internet company than deal with these buckets of sunshine again. read more

No issues with Delaware Digital Video. Old VCR tape copied to DVDs and they were even able to make copies from an old, scratched DVD. Everything was ready on the day it was promised. Staff was professional and friendly. read more

I will be updating this review as I go through the process with DE Digital Video Factory. 4/25/2016 - Dropped off 3 8MM films I made as a kid over 30 years ago. Was told that it would take 3-weeks and I could pick them up on 5/16/2016. I was afraid to call because of all the threats listed on my receipt. Lots of red ink all in caps...so I decided to give him an extra week. 5/23/2016 - Called this morning and was told that my order was not yet finished. (Warning...be prepared with your Bin Number...there is a $20.00 charge for retrieving your information by using your name.) I was told that my order will be ready this Wed. or Thu., 5/25 or 5/26. After reading the other reviews, I'm not feeling very confident...and more red ink states that: DEPOSITS ARE NOT REFUNDABLE. 5/26/2016 - Called to follow up on progress. Received a very cordial response and was surprised to hear that my video was almost complete. I agreed to pick it up tomorrow afternoon. I've added 1 star today and will make one more adjustment based on tomorrow's experience. 5/27/2016 - Stopped by to pick up my videos today. Was greeted by Scott who was cordial and helpful. Everything was ready for me and he took the time to explain the process and give me helpful tips...even viewed the finished product. I must say I was impressed and will use his services again. I do, however recommend he polish up his customer service skills...maybe read a good book or take an on-line course on the subject...would go a long way. I've added one more Star to this review. read more

Want $69 just for walking in the door??? Wanted $100 per reel; had one converted in Erie Pa for $40. Terrible front desk personnel. Really rude and snarly. read more

Significantly under impressed with the attitude of the employee behind counter and the cost. Dropped my tapes off a few days before Christmas, obviously aware that they'd take a while to be done and they handed me a receipt assuring me they'd be done on or after the 9th of January. The guy went on and on about how technical the process is blah blah blah.... Fine. It's now the 21st of Jan and I called disgruntled that I'm paying $35/tape and had to plunk down 50% as a deposit and they still hadn't even called me. The same guy that helped me before copped attitude right away and said that it states on the receipt on or after - ok - but at two weeks after, at least call to say they'll be done soon. Turns out, they WERE done and when I asked why I didn't get a call he said "because they were just done last night", ok but it's not 2:15 pm and they close at 6. Surely they aren't so bogged down by customers they can make a 5 second phone call that your order is ready. The receipt itself is hilarious - warnings and fees & fines all over it. They also have a website protesting the business next door that is equally hilarious. Do yourself a favor and send your tapes in online for half the cost and faster & better customer service. This family biz DOES NOT have respect for its customers. Never again. read more

My friend celebrated her 25th anniversary this year and wanted to have a VHS of her wedding converted to DVD. The tape was in very poor shape and seemed impossible to save. Delaware Digital understood how important it was and went above and beyond to get this done. Thanks so much for sticking with it and giving my friend the one thing she wanted and thought she'd lost forever. read more

Recently had both a 30 year old VHS tape and my 15 year old VHS wedding tape converted to DVD by DDVF. I found Scott to be very helpful and patient with my questions. He was honest about what could and couldn't be done and upfront about the pricing and warned about potential added costs if the tapes weren't as I described. I didn't feel comfortable shipping the lone copies of these events to an online vendor, and was very pleased with the service and quality I received locally. Definitely recommend to anyone who has older VHS copies to convert. read more

I had a rush business project to get an old VHS tape converted to DVD so that we could extract some photos from it. Scott was very helpful in turning the job around in 24-hours (granted, I was wiling to pay a rush charge). Then when I couldn't extract the images needed from the DVD, he took care of that too. (I didn't have the software needed to do the trick.) If you have old VHS tapes or slides or film, DDVF seems to be very experienced at putting these into formats that are more playable and usable in today's equipment. read more

Literally 4 months late getting DVDs to me, did not answer voice mails, and did the job incorrectly. When I finally go them on the phone, he never apologized or even acknowledged the problems, and charged me for the error and shipping costs incurred because they did not finish the job or notify me in a timely manner. Find another place to do this for you- it's worth the drive to Philly. read more

Absolute professionals. Been working with them for many years on big and small projects, 8mm, slides and VHS. Love the results I got today.

Awful customer service. Completely rude. I have never been hung up on in my life for casually asking the status of my order. Ridiculous this place is still in business! read more