I was a patient in this office for three plus years. My new doctor decided not to accept my…read moreinsurance, so I was forced to move to yet another doctor. He then got sick and his office told me to go back to Mid Atlantic Dr. Chiang because they didn't know when you would be back. I needed to get my injection of Vabysmo because I was having Cataract Surgery the end of September. I called Mid Atlantic and explained to them the situation and told them I needed to come back to their office to get my Vabysmo injection. They said OK and made my appointment, I called two weeks before the appointment. They never told me to check with my insurance or last doctor's office to get my injection approval or transferred to them (I never had to do this before). When I got to Mid Atlantic Office on 9/4, they did all the preliminary eye exams and dilated my eyes. Then they took pictures and told me to wait in the waiting room. I waited and then was taken to a room. Two nurses came in and the one female nurse said to me "I guess you are expecting to get your Vabysmo Injection today", to which I replied yes, why do you ask? She said they might not be able to give it to me and that they had to check with their billing dept. first and left the room. I did open the door after they left to tell them that I did have a secondary insurance and also a grant for the injections.They said yes we know. A little while later Dr. Allen Chiang and the two nurses came back into the room, Dr. Chiang proceed to tell me why he could not give me the injection I had been receiving since Feb. at the other doctor's office. He said the injection is approved for that doctor and his office only and that was why he could not give it to me He told me that it's my insurance companies fault and also mentioned congress at fault too! When I questioned the situation, like why they never told me any of this prior to my appoint, he got very upset and said that his staff work overtime and very hard to take care of their patients and it's not up to them to tell me these kinds of things. He told me that if I wanted to pay full price for the Vabysmo Injection he could give it to me. He then offered to give my Avastin a drug that people get initially when first diagnosed with this condition which he had started me on in 2018. He said if I wanted to get this drug it would be free. I told him I was concerned because I now had a new condition in that eye called FUCHS and also a bad cataract which was scheduled for surgery soon. He said that the only difference between Vabysmo and Avastin was that he would have to see me back in five weeks for another injection. He said that his office would try and get the Vabysmo approved by then. I was very upset and concerned about getting a different drug before surgery and not being able to discuss it with the Cataract doctor or my insurance company before this appointment. I asked if I could please have a few minutes to make a decision before agreeing to get this different drug. I was in tears, but I felt that I had no other option but to get the injection or cancel my upcoming surgery and postpone months from the scheduled date. I tried to give my other doctors a call but of course at 4pm could not get through. I was left with no other choice but to get the injection. The nurse came back in and I signed the agreement to get the Avastin injection. The nurse gave me 4 drops of novocaine. I asked for more because I always got 8-12 drops. They usually gave me more and then they let you sit for like 15 minutes before giving the injection so the drops have time to work. No sooner had the numbing drops been given then Dr. Chiang came in and injected my eye. I screamed it was the most painful injection I had received in 6 years! He then said I will see you after your surgery and left. The nurse wasn't going to even rinse the eye, but I asked him to please do it. I did tell him that I wasn't going to come back to the office because of how I was treated today! He actually said he understood, and wouldn't want to be coming to a doctor expecting one thing only to get something else shoved down their throat.And to top it all off, a few days later I got a call from the office manager, who told me I would be getting a letter from Mid Atlantic dismissing me from their practice, because they said I was rude to their staff! I did call my Insurance Aetna and they told me that Mid Atlantic Office could have called them and gotten a rushed 48 hour approval for the Vabysmo Injection. They didn't even need that as they knew about this appointment 2 weeks prior and had plenty of time to get the approval. Someone in that office didn't do their job and they were just covering up! Hence, the dismissal from the office. I am 66 years old and now have to get another doctor again. Not to mention reschedule my surgery. I have never felt so belittled by a doctor and their staff before! BEWARE IF YOU WANT TO BE TREATED LIKE THIS NO SYMPATHY!

I started seeing Dr. Yonekawa for some eye issues in January 2021. He was thorough and understood…read moremy anxiety for having to see an eye specialist. Upon leaving one of my most recent visits, while waiting to check out, Dr. Yonekawa made a point to come to the check in/check out desk to say good night to all of the employees still working before he left for the day. To me, this shows that he cares and has respect for the employees. In my opinion, a lot of doctors these days forget that they can't do their job alone and without these people, they would not have the practice that they have. Dr. Yonekawa is not one of those doctors. I would highly recommend him to anyone who is in need of a retina specialist. Thank you Dr. Yonekawa for the excellent care!

Dr. Kotlyar has been my Doctor for a couple of years he is professional and caring. The staff is…read morefriendly. I've never waited more than 5 minutes to be called into the office.

Omg I can't explain how good it is! I went to my doctor's…read moreand they said I had a tear in my eye and I needed a laser procedure. What the doctor said was that it might be a tear or it could be an inflation and the jelly could be looking like a tear. So to be than sorry he did the procedure. An amazing service. I'm happy.

Dr Lipkowitz is the finest and kindest retina specialist - he cares deeply about his patients, He…read moreis constantly educating himself on the latest technology and treatments, I totally trust this doctor with my eyes His staff is excellent especially Morgan, This doctor is the best

I have been treated by Dr. Shah for over a year for macular degeneration. He has a friendly staff…read moreand comfortable office. Dr. Shah take time to explain the procedure, progress and prognosis.

Great care . Great doctor . Dr Ho saved my vision more than once. He cares about his patients…read more Great for eye injections.. no pain at all!

July 20,26 today my mom had surgery her recovery nurse Erin was excellent, she was very…read moreprofessional and patient her bedside manner was impeccable, i do not know who i need to inform for this nurse to be recognized as one of the best nurses at this hospital, as we drove home we spoke about how she should be the employee of the year Than you Erin for taking great care of our mom

Elite Level Review: Wills Eye Hospital (Cataract & Primary Eye Care)…read more​Rating: 5/5 ​When it comes to advanced optical infrastructure, there is a massive difference between standard clinical care and a master-level institution. Wills Eye Hospital operates with total autonomy and structural excellence. From the pristine, curved architectural layouts of the waiting areas to the elite team rosters mounted on the walls, this facility is designed for high-resolution visual execution. ​The Forensic Breakdown ​The Clinical Environment: A highly organized, zero-redundancy medical footprint. The seating arrays are mathematically optimized, the lighting minimizes refractive interference, and the signage establishes an immediate boundary of mutual respect and operational decorum. ​The Team Matrix: This isn't a single-practitioner operation; it is a unified powerhouse of medical intelligence. Names like Abendroth, Gault, Pericic, and Wisner represent an elite tier of optical science, backed by a clinical team photographed and indexed with absolute geometric precision. ​The Performance: They don't just check boxes; they optimize the human lens. If you want your vision restored to its ultimate specification, you trust the absolute authority in eye care. ​A Note on Clinical Adaptability & Fortitude ​In the world of advanced surgical revision, you need practitioners who can bypass obstacles and adapt to any intentional hurdle. It brings to mind the historic account of a patient who suffered severe facial trauma, completely destroying his eyelids. ​The primary surgeon, operating with absolute resourcefulness, successfully executed a skin transplant using tissue sourced from a circumcision procedure. The operation was an absolute structural success, and the patient's sight was completely preserved. The only lingering clinical complication? The poor guy ended up just a little bit cockeyed. ​Thankfully, the elite team at Wills Eye knows exactly how to align a baseline, no matter the origin of the specifications! ​

We left Associated Retina Consultants due the extremely indifferent attitude of the staff whose…read moreactions expressed little concern for the comfort and wellbeing of my wife. Fortunately, we transferred to Delaware Valley Retina Associates where the Staff was outstanding. They treated my wife very kindly and were considerate of her emotions. Dr. Shah was extremely friendly and had a genuine interest in her welfare. His knowledge and expertise was evident in the manner which he reviewed her condition and in making appropriate recommendations. We could not be more grateful for the transfer and would highly recommend this group of Specialists for your eye care issues and concerns.

Every time I went to this office over an hour and a half wait…read more The staff was under trained The surgery was a disasteter Would not recommend this office Is very unprofessional.

I have a strong family history of eye problems and I feel secure entrusting my visual health with…read moreDr. Ward. I highly recommend him, especially for retina issues.

From the owner: Chester County Eye Care is the premier ophthalmologist and optometrist practice in Chester County…read morewith over 40 years experience in advanced specialty eye care. We offer state-of-the-art diagnostic and surgical techniques in the management of cataracts, glaucoma, macular degeneration, diabetic retinopathy, corneal disorders, dry eye and more. We also provide LASIK, routine eye care, contact lenses, and cosmetic treatments. With three offices in West Chester, Exton, and West Grove, we serve the Chester County area including Malvern, Frazer, Coatesville, Thorndale, Downingtown, Jennersville, Kennett Square, Paoli, Chadds Ford, and Oxford.

It's an all day affair when you go there. Have had to wait over one hour past my appointment time…read morethe last three times I've been there. Have heard others complain about the wait while sitting there.

Staff is very friendly. I've been going several years for Retina issues and I love it. Dr. Mitchell…read moreFineman is great and has an amazing way of explaining and keeping me calm. I've had several procedures also and staff was of great help with explaining all steps. I would recommend them. They do get busy sometimes but I assume it's because they're good.

this office is one of the most inefficient and inhumane in the city. I went to Navy Yard but I hear…read moreit's the same everywhere at Midatlantic.. You cannot call your doctor or his office or his technicians directly. You have to go through a call center. You have to leave a message and have them call you back. The call center serves all the offices and I have to say they were quite humane, if unable to help. If a tech leaves you a message and forgets to leave an extension (as happened to me) you are out of luck as they have no way to trace back a message. The staff is jaded and not very empathetic. I received devastating news about my eye conditions and they didn't care. They treat it like a joke. I am planning to apply for assisted dying rather than go through this office for more care. The doctor seems smart and knowledgeable but nobody at the office has the slightest communication skills. The techs are patronizing. The receptionist was rude. One good point was there was no wait time at the Navy Yard. The doctor I saw had no empathy. He joked around but he should have sat down and carefully explained everything. He minimized the risk of falling, saying people fall from all kinds of things . When I looked this up there are statistics associating falls with this condition. The technology is about 30 years out of date. They updated my portal in .xml. Not pdf. I had to fill out a long questionnaire on my phone and couldn't use my laptop or review the questionnaire due to their setup. . As a result there are several errors which may not matter since nobody bothered to review it; I can tell since nobody mentioned that I am taking a medication that could interfere with treatment. The technology screams, "we don't care." And they don't. They don't ask for post visit reviews. If you complain they get defensive. They do everything they can to make you feel like a number. Like someone they don't care for. They answer questions as coldly as possible, like "Whatever you want" or "I can't really say anything." They are completely cold, cruel and uncaring. They know that many people will put up with anything to save their eyes and they take full advantage to make people miserable.

I have had several very positive experiences at this office:…read more1) I scheduled an appointment at the Southampton office, but didn't remember that when it came time for the appointment and they fit me in. 2) I had two emergency issues that were potentially related to my retina and they got me in THAT DAY, both times. 3) I had a follow up appointment scheduled for today and Dr. Fox noticed that my annual appointment was in 10 days and offered to do it all today. The office staff made sure it was ok insurance-wise and now I don't have to go in again. I am very happy with the service I have received at Tri-Century New Britain.

The intake people are nice and patient. Listen to patient when they had questions…read more They also have the optical section, I believe you need to have an appointment. The one lady that assisted me on 1/15/24 with my optical problems with my glasses and sunglasses , did an excellent job on fixing the problems with my Maui Jim's and my other 3 eye glasses. I was very happy with my service. The place is very clean. I highly recommended this eye place