The doctors here are wonderful!…read more The Eyeglass department are thieves. I bought my last glasses there, $800. They're no better than the ones I got from Vision Works for $350. I inquired about 1 lens change due to a new script. The wanted to charge me $900.

If I could give zero stars, I would. As a new patient here I was appalled with how I was treated…read more My exam was fine but when it came to picking out my eye glasses everything went downhill. The woman had my insurance wrong and when I tried to tell her that I knew what my insurance benefit was and that it was not as good as she was saying she argued with me and told me she was right. After about 5 minutes of back and fourth and me asking her multiple time to check it again (because I didn't want to be billed more money later due to her mistake) she loudly sighed and checked it. And I was right. She didn't even apologize or acknowledge that she was wrong, just printed a new form out and told me exactly what I had told her my benefits were. Fast forward to me picking up my glasses, I try them on, get them fitted, and head home. I had contacts in but I've never had an issue with my prescription so I didn't even think to take them out to see. A few days later I went to put my glasses on and they didn't feel right. The prescription seemed off and my eyes felt weird, almost like when your glasses are cockeyed on your face and how it makes them feel uncomfortable. I made an appointment to go back and let me tell you, I have never felt so unheard as a patient and so disrespected. The doctor checked my prescription and the glasses and told me that I was wrong and that what I was saying didn't make any sense. She was extremely rude to me and we went back and fourth for a bit and I explained that I understood that it didn't make sense but that something definitely was not right. I asked if maybe my measurements could have been taken wrong at the glasses counter and she said maybe but that she was going to write me a new prescription, so she bumped my prescription up a little bit even though I said that I liked my current prescription. I went out to the glasses counter and asked the woman to measure me to make sure it was accurate and she told me that her measurement was correct and that there was no need. After some back and fourth and me having to start having an attitude she put the device on my face, lopsided, and pretended to check my eye measurements and said, yup, it's correct. I am so appalled. I went to pick my glasses back up after the "changes" and they still don't feel right. I've been wearing glasses for 12+ years so it's not like I don't know how my eyes should feel. I am so frustrated and mad for wasting my money at this place. I will be calling to see if I can receive a refund on my glasses and that will be the last time I ever contact this office again and I will make sure that everyone that I know in West Chester steers clear of this place.

I spent over an hour on their pre-appointment paperwork and drove 30 minutes to the office, only to…read morebe denied care because I wouldn't put a credit card on file. This policy was never disclosed--not during scheduling, not in reminders, and not in the patient registration or financial agreement. They had already verified my insurance, knew my exact co-pay, and I even offered to pay it upfront. Still, they refused to let me see the doctor. I've never experienced this with any provider before. This made me lose all trust in their billing practices. If they mishandle a claim or insurance rejects something, I have no doubt they'd just charge the card without doing the proper follow-up. In today's environment of healthcare data breaches, requiring a card on file with no limits or opt-out is not just unsafe--it's unethical. If they treat new patients like this before the first exam, imagine what happens after. I would not recommend this office to anyone

Dr. Mudgil worked miracles with my daughter's eyes since she was a baby. He provided the best…read moretreatment and performed multiple surgeries and addressed all of our questions and concerns. Her vision is strong because of him and we are so grateful!

I had a follow up cataract surgery visit with Jenny Dang. She was rude, rushed, dismissive and more…read moreinterested in her computer than the patient, answered questions with generalities. Dismissed me at end of visit by shoving a folder at me saying" go right and give this to the front desk for me". Never looking up from her computer. Her assistant Liz was just as bad. Would not trust her with my care. I have seen several doctors and assistants at Chester County Eye Care and have had good experiences. The front desk is great too.

I would have given them a 5 star but for the help. The Doctor I was dealing with was top notch. The…read morestaff other than the desk help is unconcerned for the most part and if you are not in the office, you get put off for answers till after they close then they call your phone. Even if you call them back 4 seconds after they hang up on a missed call they will not answer leaving you waiting yet another day for answers and they always call back just at the time they close. Not during the day. I am certain this is a company planed policy and not due to the workers attitude, but it comes across as bad attitude none the less.

Both Mike and Dr. Yannelli were professional, knowledgeable and very nice. As a senior I had some…read moreanxiety about age-related eye problems I may have now or in the future. I was given an extremely thorough examination and all my questions and concerns addressed, I cannot recommend them highly enough.

The staff was super friendly and helpful. They adjusted 2 pairs of glasses for us at no charge. I…read moredon't wear glasses so I can't be super helpful in my review, but they seemed to have a decent selection available and honestly the staff's attitude is enough reason for me to recommend this place.

Terrible interpersonal skills. Hates to answer questions. Does not see the patient as a person…read more Asks nothing about any issues you may be having. Speaks only to the assistant unless I force him to answer a question. Self important.

Avoid this doctor. Absolutely has no clue what he is doing. I got better information off the…read moreinternet then from the office visit I went to. They shouldn't be able to charge me and my insurance company by telling me to use over the counter eye drops that I've been using all along. He didn't provide me any service or tell me anything I didn't already know. I left the office in pain with no advice but eye drops. I have been in pain for 2 months and all he can say is eye drops. I have eye drops. I am reporting him to my insurance company because the ICD 9 code he used isn't related to my condition. I will go to Philadelphia and see a real doctor next time. Complete waste of time. Then I find out he does mostly old ladies botox injections more than see eye patients. He is at a place called Chester County Eye Care. Make a note.

Can't safe enough about Catando Vision. First time patient. From beginning to end it was a first…read moreclass experience! The entire team is fantastic!

Dr. Catando is the ONLY PERSON I let look into my eyes. I have never gone anywhere else…read more Pros: Staff is very welcoming and friendly. They try to help you in any way they can. Dr. Catando is a people person!!! He will talk to you all day if he could. ++ more ! Cons: Expensive but you can't put a price tag on great service and people able to see.

Thank you for taking care of me years ago when I ripped my cornea and had asphalt lodged inside my…read moreeye. You are the best.

Having recently moved from out of state, I researched long and hard to find an eye doc who could…read morehelp correct my vision after several medical situations that have severely impacted my eyesight over the years. My vision has deteriorated from a diagnosis of keratoconus in my thirties, a brain tumor in my fifties, and Guillain Barre in my sixties. Bainbridge Eye Care Associates has been a godsend! Their staff is terrific and along with Dr. Todd Bainbridge took the time to evaluate all my needs as well as answer any questions I may have had. Sclera lenses are difficult to fit yet Dr. Bainbridge has me seeing the best that I have in twenty years and the contacts are beyond comfortable! Any folks with eyesight challenges would greatly benefit from a visit to this office. Thanks Bainbridge Eye Care Associates for greatly improving my quality of life!

This is the best eye doctor hands down. The doctor is fantastic, and happily takes the time to…read moreexplain to you what he finds during your exam. I've been to several doctors (not eye doctors mind you) who just want to tell you whats wrong and get rid of you for the next patient. Dr Bainbridge will gladly explain to you why you can no longer see things that used to be clear. The optician (Bob) is also amazing. He won't sell you on features you don't need, also takes the time to help you find glasses that fit correctly. When I got my first pair here, I must have tried on half the glasses in the place and never once did I feel as though I was an inconvenience or that I should just get on with it. There is an eye care place that's actually right next door to my house, and I still choose to drive across town to go to Bainbridge. Sometimes that means going home, and going all the way back across town to get an adjustment or repair done for one of the kids. Yes, its inconvenient, but totally worth it for the level of service here. Keep up the good work!

Dr. Davis is an excellent optometrist who cares very deeply about her patients. My wife and I have…read morebeen patients of Dr. Davis for over 20 years. She conducts an extremely thorough eye exam. She explains her findings and notes any changes to both sight and physical attributes of your eyes. Dr. Davis is very knowledgeable and patient willing to answer the questions you may have. As important is when she has noted changes to my eyes, Dr. Davis has explained the changes and provided a course of conduct for addressing any changes for which she was concerned. I have been wearing glasses for many years now and Marge has been fantastic in both selecting and fitting the frames for my glasses. So much so, in fact, I just have Marge select the frames she believes both look good on me and will withstand the stress I place upon them. Without reservation, I would recommend Dr. Davis to anyone seeking an optometrist who is knowledgeable and caring.

Dr. Davis is an excellent optometrist, very personable and caring when I previously used her about…read more8 years ago. However her office manager, I think her name was Marge, left a lot to be desired. When I balked at the price of frames and contacts, she replied "maybe you should get another job with better eye care benefits." Needless to say, that was my last visit.