The doctors here are wonderful!…read more The Eyeglass department are thieves. I bought my last glasses there, $800. They're no better than the ones I got from Vision Works for $350. I inquired about 1 lens change due to a new script. The wanted to charge me $900.

If I could give zero stars, I would. As a new patient here I was appalled with how I was treated…read more My exam was fine but when it came to picking out my eye glasses everything went downhill. The woman had my insurance wrong and when I tried to tell her that I knew what my insurance benefit was and that it was not as good as she was saying she argued with me and told me she was right. After about 5 minutes of back and fourth and me asking her multiple time to check it again (because I didn't want to be billed more money later due to her mistake) she loudly sighed and checked it. And I was right. She didn't even apologize or acknowledge that she was wrong, just printed a new form out and told me exactly what I had told her my benefits were. Fast forward to me picking up my glasses, I try them on, get them fitted, and head home. I had contacts in but I've never had an issue with my prescription so I didn't even think to take them out to see. A few days later I went to put my glasses on and they didn't feel right. The prescription seemed off and my eyes felt weird, almost like when your glasses are cockeyed on your face and how it makes them feel uncomfortable. I made an appointment to go back and let me tell you, I have never felt so unheard as a patient and so disrespected. The doctor checked my prescription and the glasses and told me that I was wrong and that what I was saying didn't make any sense. She was extremely rude to me and we went back and fourth for a bit and I explained that I understood that it didn't make sense but that something definitely was not right. I asked if maybe my measurements could have been taken wrong at the glasses counter and she said maybe but that she was going to write me a new prescription, so she bumped my prescription up a little bit even though I said that I liked my current prescription. I went out to the glasses counter and asked the woman to measure me to make sure it was accurate and she told me that her measurement was correct and that there was no need. After some back and fourth and me having to start having an attitude she put the device on my face, lopsided, and pretended to check my eye measurements and said, yup, it's correct. I am so appalled. I went to pick my glasses back up after the "changes" and they still don't feel right. I've been wearing glasses for 12+ years so it's not like I don't know how my eyes should feel. I am so frustrated and mad for wasting my money at this place. I will be calling to see if I can receive a refund on my glasses and that will be the last time I ever contact this office again and I will make sure that everyone that I know in West Chester steers clear of this place.

I spent over an hour on their pre-appointment paperwork and drove 30 minutes to the office, only to…read morebe denied care because I wouldn't put a credit card on file. This policy was never disclosed--not during scheduling, not in reminders, and not in the patient registration or financial agreement. They had already verified my insurance, knew my exact co-pay, and I even offered to pay it upfront. Still, they refused to let me see the doctor. I've never experienced this with any provider before. This made me lose all trust in their billing practices. If they mishandle a claim or insurance rejects something, I have no doubt they'd just charge the card without doing the proper follow-up. In today's environment of healthcare data breaches, requiring a card on file with no limits or opt-out is not just unsafe--it's unethical. If they treat new patients like this before the first exam, imagine what happens after. I would not recommend this office to anyone

Dr. Mudgil worked miracles with my daughter's eyes since she was a baby. He provided the best…read moretreatment and performed multiple surgeries and addressed all of our questions and concerns. Her vision is strong because of him and we are so grateful!

Great staff, Dr. Oldham is the best; just a few medical staff who assist in the surgery center…read moreNancy, Sue, Debbie, Joanie, Scott every member treats you like FAMILY! Thank you to all A big thank you to Alex for all her help

Terrible experience. Appointments take forever and you get shuffled around from person to person…read morewith this stupid piece of red paper that makes you feel like an inmate in prison. Staff is very unfriendly. I had surgery, which was portrayed to me as simple, but was nothing but simple. I had every complication possible and these complications were poorly addressed. I kept being told to "put these drops in and it will be better tomorrow", which, of course never happened. Possible complications such as hemorrhaging and blurry vision (which both happened to me). were never discussed as possibilities pre-surgery. The anesthesia during surgery was inadequate and when I brought it up with the surgeon afterwards his response was that he "relies on the anesthesiologist." I guess nobody was paying attention when I told them during surgery that I could feel what they were doing and it hurt. Now I am being told I need a second surgery. I cannot, in good conscious, let these people touch my eye again. Horrible experience.

Both Mike and Dr. Yannelli were professional, knowledgeable and very nice. As a senior I had some…read moreanxiety about age-related eye problems I may have now or in the future. I was given an extremely thorough examination and all my questions and concerns addressed, I cannot recommend them highly enough.

The staff was super friendly and helpful. They adjusted 2 pairs of glasses for us at no charge. I…read moredon't wear glasses so I can't be super helpful in my review, but they seemed to have a decent selection available and honestly the staff's attitude is enough reason for me to recommend this place.

Terrible interpersonal skills. Hates to answer questions. Does not see the patient as a person…read more Asks nothing about any issues you may be having. Speaks only to the assistant unless I force him to answer a question. Self important.

Avoid this doctor. Absolutely has no clue what he is doing. I got better information off the…read moreinternet then from the office visit I went to. They shouldn't be able to charge me and my insurance company by telling me to use over the counter eye drops that I've been using all along. He didn't provide me any service or tell me anything I didn't already know. I left the office in pain with no advice but eye drops. I have been in pain for 2 months and all he can say is eye drops. I have eye drops. I am reporting him to my insurance company because the ICD 9 code he used isn't related to my condition. I will go to Philadelphia and see a real doctor next time. Complete waste of time. Then I find out he does mostly old ladies botox injections more than see eye patients. He is at a place called Chester County Eye Care. Make a note.

Can't safe enough about Catando Vision. First time patient. From beginning to end it was a first…read moreclass experience! The entire team is fantastic!

Bruce is absolutely the best eye doctor you will ever find…read more He cares tremendously about you and your ability to see.

Thank you for taking care of me years ago when I ripped my cornea and had asphalt lodged inside my…read moreeye. You are the best.

The provider and entire staff are amazing. They are informative and helpful. I use them for my…read moreexams, contact lenses and glasses. Everyone is friendly and welcoming and it's the best experience I've had at an eye doctor. They are attentive and do not rush to get patients in and out like I've experienced at other offices. Top notch care and top notch team! Highly recommend this team!

Having recently moved from out of state, I researched long and hard to find an eye doc who could…read morehelp correct my vision after several medical situations that have severely impacted my eyesight over the years. My vision has deteriorated from a diagnosis of keratoconus in my thirties, a brain tumor in my fifties, and Guillain Barre in my sixties. Bainbridge Eye Care Associates has been a godsend! Their staff is terrific and along with Dr. Todd Bainbridge took the time to evaluate all my needs as well as answer any questions I may have had. Sclera lenses are difficult to fit yet Dr. Bainbridge has me seeing the best that I have in twenty years and the contacts are beyond comfortable! Any folks with eyesight challenges would greatly benefit from a visit to this office. Thanks Bainbridge Eye Care Associates for greatly improving my quality of life!

Dr.Thornton is absolutely the best physician (I can honestly say) that I've ever had. Unlike most…read moredoctors, she came into the exam room with a huge smile and infectious positive sunny attitude. After discussing the primary reason for my visit (suspicious skin abscess), she took a moment to ask me if everything ELSE in my health was okay. It took me be surprise, to be honest!! Normally, physicians I've seen in the past have only addressed the primary reason for my visit. Never really caring about "the rest." Dr.Thornton is my new primary doctor. She is absolutely the best of the best. Highly recommended. Office is super conveniently located, great parking, and very convenient to make a quick appointment with Dr.Thornton via ZocDoc.com or calling the office. AND... they take most insurances. Nice! I LOVE this place!

I can't say enough good things about this practice. I've been seeing Dr. Briones for over 4 years…read moreand she is the most thorough, caring and compassionate doctor. She goes above and beyond her job and has helped me in countless ways. When she was out on medical leave, I saw Dr. Patel who was also very kind and understanding. The staff working at the front desk are always very helpful and I never have to wait in this office which is amazing. I was just there yesterday and I didn't even have a chance to sit down on a chair in the waiting room as my name was called right away. Your time is valued which I greatly appreciate. They used to have an office in Coatesville which was much closer for me but it's worth the further drive to West Chester for the great care I receive. Like many doctor offices, book your appointment far in advance because their schedules get very full. I can't say enough good things about this practice and I would highly recommend Dr. Briones!