My coworkers and I came here on a staff retreat. We stopped by Sugarmill for some kick butt pancakes. We planned on kayaking afterwards, but that unfortunately didn't happen.
There were 7 coworkers, including a pregnant one. The woman who greeted us at the rental shack was extremely rude. It was the worst customer service I have personally ever experienced...
We had questions about the pricing and as we asked, she rolled her eyes. We also were left to take down the paddles, boats and launch on our own (even the pregnant woman was expected to do this). We were not told where to launch from, given any instruction, and no one asked if we had any prior experience. After waiting for 15 minutes for someone to assist us with the kayaks, I went back to the rental area and asked the woman if the time had already started (since we only were renting for an hour), and where we were to put the kayaks in and if we could get any help with bringing the kayaks down. When she told another employee to help us, he threw down what he was working on, sighed and put his head back (as if it was the biggest inconvenience). I then said " Ok, nevermind. Sorry, if that was such an inconvenience". Then as I walked back to my coworkers, he followed and as I told them about my awful experience, he said to us "Don't talk about what you don't know about!". We collectively decided that enough was enough and we needed to get out of there.
We later spoke with a manager, who was very friendly and professional. The manager apologized for the terrible service, and also informed us that the wind was so strong that only experienced kayakers should have been allowed on the river (WHY WERE WE NOT INFORMED ABOUT THIS BEFORE?)
*side note* I found it weird how every other time I have rented kayaks, at other locations, they have employees who take down kayaks, account for the equipment and usually ask about experience level and give a demonstration if needed.
We absolutely loved The Sugar Mill, however I will never rent from the Park again!
I do wonder if the Sugar Mill is operated/affiliated with the same staff that helps run the park, because the service at the restaurant is just so wonderful! read more