I used this funeral home when my dad passed away years ago. The name popped up just now, while I was searching for a headstone company. The initial visit was okay. The person I had the most contact with was the son of the owner. I didn't realize he was an alcoholic until the day of the service. Contracts were signed. Money was paid. Little things would happen - forgotten calls, details that were questionable. But we were grieving and just kept trying to move forward.
I didn't want the funeral home handling the flowers since I had family members helping me. It's a personal touch. I communicated I did not need/want help. At the cemetery, the funeral home employee handed me all of the notes that accompany each flower arrangement. I'm not sure what possessed him to touch the flowers. Luckily, I had taken pictures of all the flower arrangements at the church. Otherwise it would have been a mystery who gifted us with each arrangement.
When I made a phone call to the owner to share my disappointment in the handling of flowers and something from the day of the funeral, she was extremely unkind.
The "death business" is gonna make money since families need to honor their loved ones. Professionalism, respect and kindness matter. It goes beyond profit. It's about human decency. No stars. read more