On both of my visits I was seen on time! The staff is very…read morefriendly. One man was turned away because he didn't have the required mask. He was rude, and I felt sorry for the people who had to deal with him. But they remained polite and tried to be helpful. Once again Breann Hart explained what was going on and how I needed to treat the problem. This is the second time she has helped me, resolved the issue and caused the pain to stop. A huge thank you!!! A huge thank you to all of you for working during this difficult time. I noticed a couple of people not only stepping past the marked spot on the floor but leaning over the counter!! It must be very frustrating yet you remain friendly and professional.

I was scheduled expecting to see the orthopedic surgeon, but my appointment was changed to a…read morephysician assistant without prior notice, and I did not see the surgeon. After reviewing my medical record, I noted documentation stating that "her symptoms seem to be out of proportion to her complaints and presentation" and that I was "agreeable" to the plan of care. This characterization was not communicated to me during the appointment and does not reflect my experience of the visit. I expressed concerns about my symptoms and pain and was in visible discomfort, and I did not provide agreement beyond acknowledging the information presented. As a patient, I left feeling that my concerns were not taken seriously and that I was not fully cared for. I expected clearer communication, accurate documentation, and greater transparency from a spine center.