Office experience at the after hours urgent care was abysmal. First the fact that they are now…read moreallowed to require a credit card be kept on file always is ridiculous. Requiring a credit card to see a pediatric patient with an immediate injury, even though the patient has had 100% verified insurance in their own system, and you also have a very good PPO in network with them (or so they say) is just ridiculous. and if you ask them not to keep the credit card info in their system for privacy reasons, they simply say well then we refuse to see you. Even if you offer to pay cash. That is very suspicious. That is also not doing the best thing for patients. This needs to change. I have the right as a patient to check my insurance EOB before being charged on my credit card and ****Stop acting like this is a retail business*** it's a medical facility. Please stop treating Patients like a commodity or just a business. You should not be in the medical field as owners of a clinic if this is how you treat and see your patients.

This review is for the therapy division at this location. The therapists are great and show you…read morewhat to do to get back to good. The trouble started today, as they called to let me know I missed my appointment. Trouble is they sent the schedule to me back in October. My appointment was not at the time they called for, not to mention the day was wrong also. When I called back to let the desk person was telling they changed my schedule, why not tell or better yet ask the patient if that would be okay. I am going there tomorrow to get all this junk fixed.

I can not say enough good things about SmartLife Medicine and Dr. Vogt! I can't get over the…read morepersonal attention, the help and relief I have received with my many aches and injuries over the past few years. I saw Dr. Vogt recently for a combination of hip and groin pain. He didn't want to just treat the pain, he wanted to figure out what was causing it. He ordered imaging for me and talked directly to the radiologist to better understand the report so he could help me figure out how to best treat it. He's awesome. A+++ rating!

Dr. Vogt is a very good doctor. He has fixed a few of my ailments. But his front desk staff could…read morebe nicer and more polite to the patients who are spending a lot of money to come without the possibility for many of insurance coverage.

I completed PT (physical therapy) the last week of December 2020. If it weren't for the excellent…read morecare I received from the DPT's (Doctors of Physical Therapy) and their assistants, and I wouldn't have reached my superior goal. I would tease DPT Alyssa "blaming" her for my success. She and the rest of the staff helped me for about 10 months with issues after two substantial surgeries. I highly recommend them, and of course, Jenny at the front counter for her help with scheduling, billing, and coordination of my care. They are the best!

PT Solutions is AWESOME!! If you're willing they are more than ready! I recieved therapy there…read morebefore and after my surgery and I can truly say that they have been a tremendous blessing. Whatever your therapeutic needs are you will not be disappointed they have an excellent team and they all use different techniques according to your injury. Thanks PT Solutions!!! A.A

All three chiropractors are really top notch, they look healthy. They are kind. They ask all the…read morequestions and let you state what you need. It is helpful to get a short massage before chiropractic adjustment to deal with target areas. Unfortunately, my work can be intense, so I need strong adjustments and I am never disappointed.

Had a couple of strange experiences here with multiple Dr's. They were "nice" enough but I didn't…read moreappreciate a male Dr. telling me that I had to "work on my trust," when I said I didn't want a particular adjustment after only meeting him twice. I found Dr. Chang to be much more personable but she adjusted me in a way I wasn't expecting and didn't ask if I was ok with, considering this was my first chiropractic experience, it wasn't great. I got acupuncture a few times as well and that felt very rushed and half-assed as compared to an acupuncturist who only specials in that.

Wow what an excellent office ! The front desk Katie and Debbie go above and beyond to make patients…read morefeel welcome and multitask to get patients what they need . Doctor Lee is extremely professional and approachable and I feel complete confidence under her kind care

I injured my foot in California hiking and developed something similar to a hammer toe. I saw Dr…read more Lee who was very informative and did not rush through the appointment. She spent time explaining the problem to me in detail. I have been back 2 additional times and find her willing to address all my complaints and immediately recommend or do something to fix the problem.

Ok so I will start by saying that I have zero experience with Podiatrists. I only went here…read morebecause my broken (whatever the f that bone is under your pinky toe is called...metacarsal? metatarsal?) which was validated two years prior by an X-ray. I thought perhaps it had re-broken because it was hurting the same way. Now, for those of your that have experienced broken toes (I've had two on my left foot, one on my right, plus this something-carsal-thing) then you kinda know when it happens. It's like 'yup, that's broken'...actually I have broken lots of bones and also knew it, but I digress. So the I only attended the facility twice, but every single person there (including the Dr.) was extremely pleasant. I never waited and I always felt relaxed. The rooms were super cool too because there were photos that Dr. took on his own vacations (which I also do...at my house...not my Dr.'s office, lol). My main issues for not giving above three (other than no comparison and only two visits) is he never wanted to take an X-ray. And it wasn't because it wasn't covered (or, I'm willing to pay for it) but just he was extremely sure it was not rebroken. I'm not one to argue with a Dr.; they know way more than me but wouldn't a Dr. just try to rule that out? In the end I did receive very caring treatment but no definitive answer. Would I go back? Yes.

Let me start by saying I hope you never need this place. But if you are like me and find yourself…read more"gimping" around one day with a sore foot, Dr. Salvino and his crew may be the people to see depending on the kind of treatment you like. The staff is friendly, they run on time (a must for any place in my book) and the doc takes the time to hear what your issue is and then works to solve the problem- in some cases- on the spot with protective padding and other helpful suggestions. The down side for me was he was also quick with shots of cortisone which only masked the pain but didn't really solve the issue which I had to find another doctor to do. Pain shots might be a good solution for some but that's not really the way I want to live. Dr. Salvino has been around a long time so clearly his patients like his approach. It just wasn't the kind of care that I was hoping for.

Great wellness provider. Dr. Zach cares about you and your wellness and takes the time to help you…read moreand address your specific concerns. He is highly recommended!

I have been a patient of Dr. Zach for a while. I appreciate how he takes time with each patient…read more I don't feel like I am being rushed through, and I feel he really listens to what problems you are having and addresses them. I have also recently started his Neuro Feedback for treatment with my ADD and it is helping so much already. Dr Zach and his staff are the ones to see.

Dr Tauschen Performed a partial knee replacement on my right knee. My recovery has been helped by…read morehis daily text messages about recovery, discomfort, expectations. The quality of my care has been above outstanding. Doctors office staff has been extremely helpful, available and compassionate. I cannot recommend this practice highly enough.

I took my mother to see Dr. Jason Shrouder-Henry and his team, and they were very accommodating and…read morenice. He recommended that my mom undergo an MRI before addressing her other concerns. Fortunately, they had an MRI available at another location. However, when I went to see the scheduler to schedule my mom's MRI, that was where we experienced the most disservice. The scheduler assisting us was Sara, and she was the most condescending, insulting, and arrogant person I have ever met. First, she called my mom's name, and I told my mom that I could speak on her behalf to get the appointment scheduled. Sara replied with an annoyed tone, "I need the patient. I have questions for her to answer." I explained that I handle all my mom's scheduling and that she gives me full consent to assist her. Sara responded, "Why do you know all her history?" So, I asked my mom to come up just to get it over with. Then, Sara asked if my mom spoke English, and my mom answered "Yes." Sara responded with an insulting look and said, "Do you speak English... WELL?" My mom pointed to me and said she would tell me if there was something she didn't understand. Then, Sara asked my mom what her primary language was, saying it was needed to arrange for a translator. She continued asking question after question, which both my mom and I answered. Afterward, Sara asked, in a condescending tone, "Are you going with her to the MRI appointment?" I said yes, and she replied, "Okay, because I don't know how good our translators are." Then, Sara said the earliest appointment she had available was on the 28th, which was a Friday. If that didn't work, she had Saturday available. I told her I would prefer Saturday, as I work Monday to Friday from 7 a.m. to 4 p.m. She responded in a condescending and insulting tone, "No, not Saturday. Erase that. She can only go Monday to Friday because she needs a translator." I explained that my mom understood the language, but Sara insisted, "No, she needs a translator. Forget I said Saturday. She cannot go on that day." I reminded her that I would be accompanying my mom, especially since she had asked if I was going, as she wasn't sure how good the translators were. Despite this, she insisted that my mom could not go on the Saturday appointment. I finally told her to forget it and that we would go with an outside provider who could accommodate us on a Saturday. I don't understand why my mom couldn't go on the Saturday appointment when I can translate for her. It wasn't my mom's first time having an MRI--she had previously had MRIs of her brain and neck. I don't understand why she was making such a big deal out of it. I thought Sara would help us make it work, but instead, we felt mistreated and insulted by her actions and words.

These physical therapists are the best I have encountered! Knowledgeable, caring but tough :)…read more Truly a blessing. I recommend them all the time.

Bill P. effectively treated my left knee for limited range of motion and OA. He provided a series…read moreof exercises to strengthen and stretch leg muscles as well as he identified activities (that I thought were helpful) that were actually contributing to pain. Bill explains every aspect of therapy and recovery incredibly well! He consistently provides exceptional care! Bill is also realistic about expectations while remaining positive and hopeful! I highly recommend Bill P. for physical therapy!!!

I scheduled a free 30-minute intro session at the Western Springs location hoping to see if this…read morecould help with overall health and wellness. I am not tight overall, rather hypermobile in most joints; however, I have been seeing PTs and massage therapists for targeted work on the few muscles that are over-worked due to due my hypermobility. I like that Stretch Zone is a drop-in option for days I might be having more pain, so I went to see if I might add this to my treatment options. My stretch-practitioner introduced himself by name and asked if I had an area of the body that I wanted to focus on, so I explained I had neck and left arm/hand pain and wished to focus there. He didn't given his qualifications, but mentioned he'd worked previously in a gym. I had read on-line that the practitioners complete a week-long training and are encouraged to have certifications in personal training and/or massage, but I am not sure if he did. Oddly, there was no medical history taken, which may have been helpful as I have both Ehlers-Danlos syndrome (joint hypermobility) and cancer, but I do not have cancer in my arm/neck, which is where we focused. The stretches were for the most part very basic and performed laying on my back or sitting up on the table. They were not like the targeted stretches provided by my PT or the massage therapists that I see, where they locate and work on the smaller muscles that are in spasm. Mostly he provided general stretches like "upper trap", "bicep" and "tricep". The trunk stretch felt good. Each stretch was performed 3 times, held for a certain amount of time. As my larger muscles are not tight, he was able to bring me to end-range in all joints, so I didn't experience a "stretch" but more of assisted movement, which was fine. Our session started late and the final minutes were used to explain the packages available for purchase- so I only received about 15-16 minutes of stretching, which was enough actually. I was hoping it was going to be more like a Thai massage, which I love, but it was more like just being moved through typical ranges of motion by someone very nice and attentive, but the work was not as precise as I was hoping for. The facility is clean. Free parking. Scheduling on-line was easy. I think if you are really tight and like having someone stretch you, this could be an option for you, but at $85 for a 30-minute session it may make more sense to book a PT or a massage therapist. My practitioner reminded me to hydrate and he recommended that I return weekly for stretch sessions. I will continue instead with my PT and massage therapists, which are more targeted and more cost-effective.

Steer clear of this place! They charged me for two months ($648) after I cancelled my membership…read moreand they have yet to reimburse me even after I escalated to their management via linked in! I had to use linked in because NO ONE ANSWERS the phone, and when I did speak to WESLEY, the branch manager, he informed me my refund would be issued but that was A MONTH AGO! TERRIBLY RUN BUSINESS! You can't ever get a hold of anyone of you need help. My back problems did not get any better while going here - I felt good during the stretch but twice a week sessions did nothing for me. STAY AWAY!