1 Star - My Worst Experience With Any Auto Repair Shop
Three…read moremajor issues led me to lose all confidence in this Master Mechanic location:
1. Poor workmanship on my 2015 Infiniti QX60 resulting in repeat repairs, failed suspension components, alignment problems, damaged tires and thousands of dollars in additional repair costs.
2. My father-in-law's 2010 Buick was incorrectly diagnosed as needing a $4,000-5,000 head gasket repair or an $8,000 replacement engine, only for the manager to later admit the leak was actually caused during servicing.
3. I was almost billed for a second complete rear brake job less than a year after Master Mechanic had already performed the same repair. I only avoided paying because I reviewed my own invoices at the counter.
After these three experiences, I cannot recommend this shop to anyone.
For my Infiniti, I brought the vehicle in for a loud whirring noise and an alignment. I authorized a serpentine belt replacement and paid for a four-wheel alignment. The day after picking it up, I discovered a significant oil leak that had not existed beforehand. Master Mechanic later repaired a leaking cooler line and provided a "goodwill discount."
Because I had already begun losing confidence in the shop, I sought a second opinion. Another garage found the recently repaired cooler line clamp was faulty, the engine was approximately four litres low on oil, the alignment was still significantly out, and the front control arms previously installed by Master Mechanic had failed and required replacement. They also advised my front summer tires, which Master Mechanic had sold me and had just reinstalled, had severe inner-edge wear that was never mentioned during the alignment. The additional repair costs totalled well over $2,000.
The second incident involved my father-in-law's 2010 Buick. After routine servicing, I was told the vehicle likely required a $4,000-5,000 head gasket repair or an $8,000 replacement engine. I requested photos and videos before making any decision, but none were ever provided. Later that same day, the manager admitted the diagnosis was incorrect and told me the leak had actually been caused when a mechanic damaged a transmission fluid line during servicing. I was left wondering how such an expensive engine diagnosis could have been communicated before the actual cause had been confirmed.
Finally, in 2025 I was advised my Infiniti required another complete rear brake job, despite Master Mechanic having completed the same repair less than a year earlier. When I produced my previous invoice, the recommendation was immediately withdrawn and a $760 warranty adjustment was applied. Had I not reviewed my own records, I believe I would have paid for work that should have been covered.
Everyone makes mistakes, but in my experience these were not isolated incidents. Across two vehicles I experienced questionable diagnostics, poor workmanship, repeat repairs, warranty issues and multiple "goodwill discounts" after problems occurred.
My advice to prospective customers is simple: keep every invoice, question major repair recommendations, request removed parts back, and always obtain a second opinion before authorizing expensive work.
I have completely lost confidence in this business and will never return.
*Gross incompetence & suspect business practices experienced by me. *Consumers be aware. *I wish I could give less than a one-star rating.
