What was a highly respected and high quality locally owned service has unfortunately gone down hill since being purchased by east link. Numerous outages. Very slow and challenging to coordinate customer serve. I have cancelled my service but need to keep my email. In order to keep my email they insist that i pay for full services. read more

no explanation 24 hours no service. when I call they tell me within the hour service will be back up. they offered me a days worth of credit. brutal communication with their customers. if they were just honest and let me know what really is going on I might be forgiving. they've lost me to Telus at this point. read more

If this was an isoated incident I wouldn't bother... but over several years I've found the customer service to be rude and push misleading products. I've actually been hung up on without fixing the problem. They are misleading in their advertising and told me again and again internet was not available independently because I would pay more. I had to demand to pay for internet only and low and behold it comes at a much reduced price. Basically the company lies to you and is rude. Doesn't get much worse. read more

Where do I start, how about poor service, incompetent customer service, and repair personnel. I have been a customer of Delta Cable (Eastlink) for several years, and one of the only reasons I haven't left is my research has caused me to believe the other service providers are not any better. Since installing Delta Cable I have endured the odd TV signal stoppage and screen pixelation but I soon learned that complaining to customer service was a waste of time so I have endured these interruptions in silence. That may have changed as Delta Cable has been unable to resolve service problems. After several calls to customer service and two service visits by technician my TV and internet still intermittently drop off. read more

The cable is so unnecessarily complicated and the HDMI cable very frequently disconnects and doesn't work no matter how many times you put it back in. Ughhhhh read more

I called about coverage for Point Roberts, Washington. I was told they do not serve the United States. Well we are 5 square miles just south of Tsawwassen BC. Interesting, as I know many people on the"Point" who do have Delta Cable. I dropped them years ago, due to poor customer service, looks like nothing has changed, except maybe they are worse and ruder. Today, I was double checking for a non profit organization. We will stick with our local Whidbeytel, thank you very much. read more

l was a customer for over 20 years and was continent for most of them. Until the world went digital and Eastlink took over. Delta needed their own cable box, so you couldn't buy one of the shelf, (hostage) Once you got their services you'd have to wait weeks, months for "channel will be with you shortly" crap. Or if a channel "disappeared" they'd say "oh, the channel isn't offered anymore cause the channel raised their rates. Well were is my discount cause l wanted that channel? As a faithful customer, I was disappointed to find out that new customers were getting new cable boxes that could record up to 6 shows at the same time, were l could record only 2. When l needed a new remote l went to the Ladner office and got a new one in a second. Now that l cancelled their service l have to mail everything, no one can pick it up? l can't drop it off? Ridiculous... Funny when l cancelled it happened that moment. Customer service, Not so much... read more

Since the Eastlink takeover they have gotten worse. Delta Cable is now just another business ripping off clients. You are lured in by deals that expire all too soon & suddenly you are paying double. Their guaranteed speeds are laughable since they only occur for a couple hours a day. Any attempts to get customer service usually end up with techs telling you the speeds are good yet I can test speeds myself & they are anything but good. My latest discussion with a customer loyalty rep proved futile. After having a promotion price end (2 weeks early) my price went up 47% After asking for a better deal which I could see were being offered online I was told that only new customers get those deals. You would think keeping customers was as much a priority as getting new ones but apparently not. When I mentioned I could get a better deal with Telus (groan) I was told "Oh, well then". I always wanted to support local businesses but Eastlink/Delta Cable are no longer that. They are a company to be avoided if at all possible. I just wish Ladner had more choices, where is Shaw? read more

STAY AWAY FROM THIS COMPANY. DELTA CABLE'S service has gradually been getting worse ever since EASTLINK took over over the company. The worst thing is that Eastlink will short change the subscribers and not deliver on what has been paid for - this is commonly known as a THEFT. As I was terminating my contract with Eastlink, they charged me the for final day of service. My invoice period was from 15 of the month to the 14th of the following month. On the last day of my service, the service was cut off before 7:00am, yet I had paid for the full day of service. So now that we know that EASTLINK'S PRACTICES ARE DISHONEST, here are the other problems with them. 1. I offered to return the equipment to Ladner office of Delta Cable, but Eastlink wants you to mail back them their equipment. They will provide you a mailing label. However, where are the packing materials? Whose liability is it if the equipment does not get to Halifax in good condition? Sorry, my installer offered to take the boxes with him, and since you have taken my money without providing the service I pre-paid for, I am not buying you boxes and packing materials for you. 2. About that service I already paid for: I already had a problem with Delta Cable/Eastlink's inability to provide a reliable service. I was reimbursed $15/day for the two days for inadequate service, it would seem that they owe me $15 for the last day of my subscription. I have not seen a payment for it. Where is my money EASTLINK? Considering that your practice must be a bit of a routine, I then there are many households that you owe money to. (Any class action lawyers out there?) 3. About that high-speed internet. Months and months ago I called to complain that I was not getting the connection speed I paid for, your customer service person's response was that I already have a very high-speed connection. Here is a tip: The customers don't call your customer service to solicit their personal opinions of what is high speed, and what is not, they call to find a solution to a problem. Again, I had paid a premium for a premium service and EASTLINK failed to deliver. On the upside, EASTLINK has been consistent, unfortunately they have been consistent on their failure to deliver for what was paid for. Finally: Eastlink paid ~$2,000/subscriber for Delta Cable as I recall. Let them know what you think of their service practices and policies by using your money and take your business elsewhere. There is competition, call them and tell them to beat whatever your service price is. EASTLINK/DELTA CABLE services are like paying for a premium service at a discount store. Vote with your dollars, I am sure there is someone else who actually deserves your business. read more

I had phone, internet and cable through Delta Cable (Eastlink). Always received great rates and exceptional service. I was heartbroken when I moved out of Delta. read more

I'm trying to get away from Delta Cable/Eastlink. First they increased my bill by $10 early this year. Then a couple of months ago they put a bandwidth limit on my usage and of course I always go over it and I get charged even more. I'm trying to look for a cheaper alternative but it looks like there is a monopoly of service providers here in Delta and the little guys are effectively barred from coming in, so people living in Delta are screwed and are held hostage by this provider and by Telus. What a shame. read more

Delta cable sucks. They have horrible long distance deals, and they are thieves when it comes to internet. My house had excellent internet service until they came out with the wifi extender, suspicious, i would definitly say so! They ruin your service so that you have to buy the extender. I wouldnt recommend eastlink/delta to anyone! read more

Crappiest internet services ever. Keep cutting off, it is unacceptable. It could be few times in a roll, and not like low time, it could happen anytime. I have no idea how they hire people but obviously this company has not idea what the hell they are doing. They should just fire everyone in the company and hand it to someone who know what internet is. read more

This organization is the worse internet/cable company to deal with. They have forgotten what being a customer is all about. They change your account settings and then say you did it - when you try contacting them what was supposed to be resolved the prior month remains unresolved and you are expected to start all over again with someone else in their customer care. Those words customer care mean nothing to this organization, they don't understand what a customer is. Can't wait until our agreement is over to move to Telus. read more

As a long time DCC customer I have to say that Eastlink S&#^S. They are actively trying to lose all of their customers in order to get out of this market. Not only do they reduce the service but they raise the rates on a regular basis. And, you get very intermittent TV and Internet services, both S&#K. It wouldn't be so bad if I had a choice of providers, I'm stuck with them in this town. read more

Absolute shite. I have had bell satellite, Telus optic and delta cable. Bell and Telus have had some minor issues, but nothing compared to my experience with Eastlink/Delta cable.. Their technicians (at least the one that came to my house numerous times) was completely incompetent. Never again read more

Horrible crashing website. Constant internet issues. Don't expect them to run any lines whatsoever either.

This cable company has declined immensely since Eastlink took over.

If there was an option for 0 stars thats what freaking Delta Cable gets. By far the worst provider my family has ever worked with. By now Instead of paying a bill I should be receiving a pay check with all the work I've done. I shouldn't even be paying anything. I'm paying for internet and T.V. that disconnects multiple times a day.(and that's not an exaggeration) And the people you speak with on the phone are awful! So sarcastic and ignorant. The only award Delta Cable ever will get is "Worst Provider You Could Ever Choose". Would NEVER recommend Delta Cable or Eastlink to ANYONE. read more

This was the worst service I had. I had phone and internet connection for more than a year. I was over charged couple of times and finally I asked them to disconnect my connection in Sept 2013 as I moved to another place.. But they had not done it and after few months I got a bill that I owe $ 338.00 to them. read more

Shaw and Telus completely trump Delta Cable. Delta Cable gouges you like a dry sponge when it comes to internet usage with their ridiculous 150GB/month cap with their 50megabits/s speed. I paid the same price for internet and cable with Shaw than internet only with Delta Cable. I'm comparing the two with non-promotional (regular) price. read more