I visited this store in Ladner May 24th, 2016 to replace a lost phone. The attendant was…read moredismissive, ignorant and uninformative. To top the experience I was the only person in the store. You were made to feel that you were a burden to ask about Rogers products. I asked if there was another location in Richmond Centre. I told the attendant I felt I needed to go to another store. Had I not been a Rogers customer for 22+ years I would of taken my business to another cell phone provider. Customer service is extremely important. It would be in Rogers best interest to find staff that cares about their customers. This review would of stated "0" not one star had the option been available.

I went in the store to buy an iphone. It would have been nice to have the sales agent's undivided…read moreattention, but I did not. While he was talking to me, he was constantly checking his cell phone and taking calls. I felt like I was interrupting his social life. I'd go somewhere else next time.

Bait and switch. Read the service agreement before you allow them to go any further because what…read morethey say isn't what's on the contract and then you will have no recourse to have anything changed or followed up passed the cancellation period. Will contact BBB about their dishonest practices and how they convince people with their "nice tone" and polite facade in the hopes you don't do your due diligence and read over the paper work line for line. "Don't worry, trust me" means run as fast as you can.

Great service with a smile. Amazing prices and prompt service. Definitely recommend for any…read morecomputer repair work.

From the owner: We are a dedicated team of self-taught professionals specializing in computer and mobile device…read morerepair. With years of hands-on experience and a passion for problem-solving, we’ve built our expertise from the ground up without formal certifications. What sets us apart is our personal dedication to every customer. We don’t just fix devices; we take the time to understand your needs and deliver reliable, efficient solutions tailored to you. Our approach combines real-world knowledge, attention to detail, and a commitment to exceptional service, making us your trusted partner for all your tech repair needs.

THE HACKERY STOLE MY COMPUTER:…read more I bought a used computer from The Hackery and asked them to transfer my data to it. I returned when they said and powered the new one up in-store and found that they had only transferred my desktop. I inquired and they had no idea nor did they have my old computer. The two guys huddled in the other room and I heard one of them say "~he pays more for French keyboards"... Mine was French. I'm a trucker so I have more receipts/expenses than the rest of the public; I lost $50,000.00 in tax receipts because they were from multiple unfiled years. DON'T HAVE ANYTHING TO DO WITH THE HACKERY.

I'm grateful to this shop for what they didn't do. I had a…read moreAcer Chromebook with a fritzy screen. After a 5 minute phone discussion we agreed the lcd screen was broken, as opposed to a loose wire. Rather than fix the screen, he said it would be cheaper to buy a new one, which I did. (this was a gift) I find that degree of honesty in a tech refreshing.

All. Members working in this store are helpful and. Give gud suggestion for cheaper plans …read more They also have way to. Overcome every problem related to. Sim cards .

Over the past year I've had a few issues with my phone. My experience with Gurus began after my son…read moreslammed the car door on my phone. I actually had a business trip the next day and they were able to replace the screen within 30 minutes of me calling. Since then I've had a few other issues and they have consistently been reliable, speedy, and just really nice to deal with. They have a number of second-hand phones for sale as well and I believe the pricing on them was pretty solid for those who are more budget conscious.

Thanks Syed the repair for the battery charge port is successful and the Tempered glass makes the…read moreSamsung look brand new, hope to do business with you soon

I do not recommend anyone going there to repair their cellphone screens. My brother cracked his…read moreiPhone 6s screen and the man working there charged him $50. I then crack my screen only a month later and the man working there charged me $45 with a screen protector. Only 3 weeks later my screen cracks again I go back and he says it'll cost me $65 dollars... I was so surprised. I told him he had charged me $45 earlier and he said he did not, he would never. He was in fact changing the prices up because he charged another customer $65 rather then $50 while I was in the shop. The employees change the price depending on how people interact with them which is absolutely ridiculous.

Brought my severely (crush) damaged cell phone in to see about possible repairs. Turned out that it…read morewas damaged WAY beyond repair. Tech showed me the damage and explained what had happened..very patient and knowledgeable guy. I didn't want another new phone so asked about any re-conditioned phones..he had a couple on hand and explained the features of both. Bought one. Nice place to deal with. Not pushy at all. Would have no hesitation in recommending this place if you are in need of repairs.

What was a highly respected and high quality locally owned service has unfortunately gone down hill…read moresince being purchased by east link. Numerous outages. Very slow and challenging to coordinate customer serve. I have cancelled my service but need to keep my email. In order to keep my email they insist that i pay for full services.

no explanation 24 hours no service. when I call they tell me within the hour service will be back…read moreup. they offered me a days worth of credit. brutal communication with their customers. if they were just honest and let me know what really is going on I might be forgiving. they've lost me to Telus at this point.