You know that I'm usually a proponent of big-box chain stores because I think they're hooked into a…read morebetter supply chain and can get things faster and (usually) cheaper. But I've been burned badly of late at Best Buy, and Dyckman Electronics Center has me reconsidering my position. It's a solid #MerlinFIIIIVEEEEEE (elongate the vowels, elevate the pitch) and then some. My jam: I needed to replace a dishwasher and oven right away. (Don't ask: sometimes, somebody just needs a dishwasher and an oven, you know?) Called this place up and got reasonable quotes right away. The stuff was at my place in a couple hours. A lot of indie shops price gouge shamelessly. This place is the opposite. I'd definitely recommend talking to Angela if you're in a jam similar to mine. She'll take care of you and help you out if things go South (which they did for me -- I initially got a 30 inch oven by mistake for a 24 inch slot, and she told me to relax and fixed it!)

I bought Shure SE215 headphones here. The price was the same as the online price. The purchase…read moreincluded a 1 year store warranty. Just under a year later, I brought the headphones in because they had cable problems and the audio cut out frequently in the right ear. They were great about honoring their store warranty, and I walked out with a new pair in short order. I did not expect it to be so easy. I am very happy with the service at Dyckman Electronics. Note: The warranty requires the receipt and the original packaging.

I don't write reviews but felt obliged to after my interaction. I could not speak more highly about…read moreJohn. I've never been to the store nor have I dabbled in this field at all. I was struggling with a project and trying to figure out my wiring. I called the store and John literally spent 15-20 minutes listening and walking through in detail how to wire the switch. The fact he actually listened, worked it out in his head and gave me a genuine solution and feedback is unheard of these days. Usually you'd get the "I don't know you'll have to bring it in, we're busy". But John literally solved my problem over the phone with his knowledge of the situation and willingness to help. I will make sure to order from these guys moving forward since this level of attention and service is hard to beat and can't be found on Amazon..

Gotta give them 3 stars , Every time I go over there or even give them a call to see if I can…read morefind an electronic part they never have it or don't even Know what I'm talking about, We need to bring back house of a 1000 parts.

I brought in the 1991 Mac Classic my wife used growing up. At this point the screen was very dim…read moreand the volume very soft, even with everything turned up to max. It was hard to use this way and I worried about it getting even worse. These guys were able to completely restore it! It works like brand new now. The price was great and they got the job done fast. Fantastic experience! If I ever have any other vintage electronics in need of repair, I will bring it to them for sure.

((4.25 stars))…read more located in the Chinatown and Lower East Side convergence known as Dimes Square-- this cool repair shop is parked on Canal Street and is packed with all kinds of electronics from old vintage tvs to old A/V devices like stereos, amps, cameras, video cameras, etc. people come here to get their old or new devices repaired or troubleshot. i have not gotten anything repaired here, but there always seems to be a steady stream of people bring in stuff to be brought back to life. i mostly stop here because they put out a table or two of old (20+ years old or more) print magazines like Life, Time, Newsweek, Rolling Stone, and more. there's no rhyme or reason to the selection of magazines other than being old...picked up a few old magazines that caught my eye, over the last few weeks. spoke to one of the staff here who said that they just put of an assortment because they have a large stock of them. definitely a unique store and how many repair places do you actually see in neighborhoods these days? not many if at all. so if you are looking to revive some dead media device, i'd head here. for me, it's the old print magazines which is totally dead media. Oh, and it's cash only!

It's a very good business would recommend everyone to go had my stuff fixed there. It was quick and…read morefast and works good.

THIS PLACE IS A SHAM! Decided to buy a refurbished iPhone X with a great price. I knew the price…read moreappeared a "too good to be true" deal. I was right! 10 days later the phone camera and flashlight stopped working... now regular cellular data stopped working. I have been fighting this by appearing in front of the shop to make other aware NOT TO DO BUSINESS HERE. Filed for BBB complaint and also NYC Small Business complaint!

Bought 2 air conditioners today from Benjamin! We had previously purchased an AC from him and now…read morethat we have a bigger apartment we needed the other two. The best thing about this particular sales associate, is that he is always very honest. He would rather someone go home and come back another day, than to make a purchase you might regret. Because of this, we always go to this PC Richard & Sons location for all of our appliances! Thanks for everything!

I was there bright and early at 10am when the stored opened. I wanted to purchase a tv. The…read moresalesman said they didn't have enough staff to help me. So they lost $1000.00 purchase that they would have made if some would have attended to me so I went to Best Buy instead and they served me the way I was supposed to be served and they made the profit plus a table that i brought. That's not good customer service in P.C. Richard & Son. SMH!!

My favorite electronics store. I can't tell you how much hardware, cameras, laptops, consoles, and…read moreluggage I have brought from them over the years. I've never asked them to fix a broken screen, but they have diagnosed many bugs on my phones. If you are in the neighborhood, they are the best electronics store outside Manhattan. I've been using them for over 20 years

A cool electronic shop in Astoria on Steinway that has a cluttered display window setup with some…read moremany different electronic gizmos that going inside to see more is a given . ITS funny as I remember visiting this shop a bunch of years ago and buying a acoustic guitar that I never used . They have it all and at reasonable prices from laptops , TVs , radios , DJ equipment, phones , tablets ,AND much more .They even sell used electronics but I recommend you pay a little extra and get the new stuff instead . I picked up a portable radio / CD combo box for about 120 bucks that includes international radio stations with the included adapter . You can haggle with prices as I notice with a few other customers and it doesn't hurt to try and it saved me 10 bucks for the effort . A really cool electronic shop that's worth a visit or long window display browse .

WHAT THE FUK HAPPEN TO KOBE !?…read more I remember coming to this man store to play arcade and when he used to only sell video games before convert into FIXING ELECTRONICS. This man has the nerves to charge for "DIAGNOSTICS" When you was able to just explain to him the problem. Now it's a FEE for him to even look at it - No wonder the store is EMPTY now in days smh

The employees were very respectful and cooperative to work with…read more I'd strongly refer anyone who has issues with their device to work with Kobe's World Game & Repair.

honestly don't come here ! I spent basically $200 to fix my phone just for my back camera not to…read morework nor my front camera on any apps. my phone shuts down out of no where, my screen was WAY to bright even on the lowest brightness. my battery got so messed up Can't even last a full day without my phone dying on me. they say my phone was already really messed up but it wasn't & everything was good because before it was just glitching a little but everything was fine Barely cracked too just in the top left, i even went to go get it fixed TWICE I kept telling them it wasn't working good at all & they still failed to fix my phone!

Excellent Customer Service! I normally would not make major purchases from my local retailer,…read morehowever, I stumbled upon this electronic store and to my surprise they had everything like the major store at a better price. I have purchased air conditioners, iPhones, TV's, Laptops and never had one issue. they are helpful, knowledgeable and I have always received the same purchase guarantee. If they don't have it in stock they can order it. I trust the owner and I loved the personal attention I receive when shopping there. you won't be disappointed. Satisfaction Guaranteed. Joei & Dre

Everything was delivered in a timely manner, only thing was that kinda bothered me that neither…read moreone of the men could speak English. Plus they didn't even do a Test Run to let me see if their Equipment meaning Samsung Washer Machine even Work! Thank goodness I knew how to just "Plug it in", Way to Gooo

I order a dryer from a guy name Manuel. I ask for 120V 60hz 6A and he delivered a dryer of 120/240v…read more60hz 26A. Claimed all dryers are the same my power blow out as soon as I used the dryer. Ask for a refund and was given a difficult time to get my money back and they kept my delivery fee Even tho it was their error to begin with. I am discussed with there customers service and knowledge of dryer. On top of that they made a plug connected to the wire. This was just horrible service in general.

If i had written this review 3 days ago the rating would be 1 star. But as i am writing this now…read moremy feeling is happy to had settled a return/exchange issue with an item I bought. I recently moved and needed a lot of items due to covid19 i was left with limited options to physically go in-store to buy. Long store short i spent around $5k at PC richard. 1 of the items was a mattress that my husband and i liked when we tested it in store; we inquired about the return policy and was told we had a 90 day guarantee. Fast forward to 2 nights after delivery and i'm having serious pains in my neck and back. 4 nights of sleeping on this pillow top left me with a bruise on my leg. This was not the soft pillow top we had tried. We go in store to see about a refund as the store had no other models we liked; we are shocked to now be told its an exchange only. I asked for a manger (thank the heavens for getting me Jason Burgos) and was told that it would only be an exchange for another mattress. Jason was willing to spend time with me to address my concerns. I explained how we hadn't even taken the mattress out of the plastic and that it just wasn't a fit for us and that we had already bought a new mattress elsewhere. He allowed me to vent and didnt pay me lip service by making promises that he couldnt keep. He kept in contact and advocated for a compromise, a store credit to buy other items. 72 hours later after so much back and forth my credit has been approved. There should be more store managers like Jason. Willing to go above and beyond for a loyal long time customer. I sincerely appreciate all that he did. PC Richard should be aware that if not for his actions I had planned to return all the other merchandise and close my account. I suggest that if you have any complaints/concerns while shopping there talk to Jason, he's a straight shooter and gets 5 stars from me.

You customer is rude and obnoxious. I ordered a refrigerator and they said I needed someone to…read moremeasure the doorway. I told my salesman Abu I know the measurements of the door but he said it's store policy. That's where it goes down hill. I was given a time of 10:15 to 1:15pm on 12/3/2025. At 1:32 pm I call customer service and the gentleman was rude. He said I should have known that my appointment was changed a later time and if the tech wasn't here I should have know he was delayed on a previous delivery. But no one contacted me. I would never buy an appliance from them again. Taking time off work for a 5 minute appointment is ridiculous. When the guy gets to my home he wanted me to open my gate for him. He came in to measure the doorway and I had to stop him to tell him to start measuring. After he measured the doors and my broken refrigerator he asked me if I want a refrigerator. I am puzzled because I had to buy a refrigerator and make an appointment for them to measure the doorways. So I wasn't sure why he asked if I want a refrigerator. So I get a call the next day. I was told the item wont fit though my door and they guy didnt submit the measurements. But they will still deliver. I wonder what is your Net Promoter Score.