Friendly people that did a solid job detailing the inside of my daughter's Toyota Prius, especially…read morethe upholstery (which I thought would NEVER be clean again). I sold the car a few days later, and I'm certain that I made back way more than the $175 I had paid to Gaines.

Complaint 1. Gaines Car Detailing damaged my car's headliner and refused to resolve it…read more Complaint 2. The owner didn't hold true to his quoted price of $85 for an interior cleaning for my sedan raising the price to $95. Also, I never received any documentation of the quoted price of $85. Compliant 3. Wouldn't release my car until I paid an inflated price. Complaint 4. Gaines Car Detailing had no concerns at all for the customer's issues of pricing and damage to the car headliner. Also, Gaines had no interest in resolving the issues at hand. Gaines never even looked at the damage done to my car, despite telling him about the damage. Complaint 5. Service was lengthy totaling 6hrs for interior cleaning alone. No update on the estimated time of completion even upon calling them. Complaint 6. The business should take before and after pictures of vehicles, so there is complete transparency between both customers and the business. Pictures were not taken by the business of my car's interior. Complaint 7. Upon arrival to pick up my car, Gaines never told me where my car was or got it for me. Complaint 8. The owner never called me back as requested via the receptionist to settle the matter of raising my price from $85 to $95. Complaint 9. Having a damaged headliner hurts my business as an Uber driver. Complaint 10. No respect for veterans or customers. No veteran discounts. Complaint 11. I still need to clean the spots that Gaines "Detail" missed. Event Details On Wednesday, Oct 6, 2021, I drove my car to Gaines Car Detailing to get a price estimate on it. The owner quoted me for $85 on 10/6/2021, stating there was no veteran discount because his rates stayed the same for everyone. I made an appointment for Friday, Oct 8, 2021, at 9 am and arrived on time. I called for an update on my car estimated completion time and was only told they would call me. They called me late at 255pm according to my phone logs. Accordingly, to my phone record, the receptionist called me once more at 344pm. I was already nearby so I arrived at 346pm due to an appointment. Upon arrival, the receptionist showed me a receipt for $95. I told her I was quoted $85. She stated it was just $10. Upon hearing this I asked if I could talk to the owner to make it right. She went to look for the owner but then came back stating he was not at the shop but out driving. I asked the receptionist to have the owner call me. I also asked her what would you like me to do regarding payment? She responded by holding her hand out asking for my car key back. I told her I would just pay it now and have the owner settle it with me upon his call to me. (I did this because I had no transportation and needed my car.) They never told me where my car was or got it for me. While waiting for the call, I went to pick up my brother. That is when I noticed the cloth headliner was damaged and sagging down. The call never came so accordingly, my brother and I came back to the shop to see if the owner was there to discuss both the price and the damage done. When I arrived in front of Gaines, in my car with my brother as a witness, the owner was outside in plain view of my car and my brother and me, but completely ignored us while proceeding to go straight to his company van. I approached him at the parked van directly in front of his business and told him about the damage and a mistake in pricing in a professional way and asked him to make things right. He was confrontational, unempathetic, and insulted my occupation as an Uber driver. He stated the damage was already there before the cleaning. He never even looked at my car and persisted to argue with me about this. I have pictures proving otherwise that my headliner was intact before the cleaning. I told him I would contact the BBB and he stated that I needed to leave his business, which I did. I am resolving this with the BBB and the business at this time, hopefully, it won't require any further action. If you are going to get your car detailed, I highly recommend you go to a professional business.

worst repair shop by far! my wife hit a deer almost a year ago and her car was half ass put back…read moretogether and when It was taken back to them to fix it right they have come up with every excuse imaginable not to fix it and make it right! the owner is a complete jerk and has a bad attitude! DO NOT take your vehicle to them for auto body repairs!

I have been very fortunate and have not had to take my car to a collision center very many times,…read morebut not to long ago I needed their services and cannot be more pleased. Their customer service is outstanding and the work they do is spectacular. The lady at the front desk was so helpful, patient with me and walked me through the process. The guys in the body shop made my car look great and I even went back to them for another car issue and they looked at my car on the spot and took the time to explain everything they were checking for/looking at. I would HIGHLY recommend this collision center to anyone needing car services, You will not be disappointed.

Galen and Contessa did a great job with my car. I have a Saab 9-3 and parts are not that easy to…read morefind. They found them and fixed her up beautifully. Happy to have my, last-of-it's-kind, back in my garage.

DO NOT USE THIS COMPANY. A few years ago I went to Galen's to fix my ram truck after it was…read moretotaled in a hail storm. they had to replace the entire roof. well as I found out they do extremely crappy work. I noticed the back glass was leaking not long ago but not in time to say myself $1000's of dollars in what will be major rust repair. the area where the back glass it where they welded they did not prime, paint nothing they left bare meta. on top of that they did not even seal the entire window which caused it to leak. on top on that they did burn outs with my cummins truck in there drive and blew one of the speakers I had in my truck. I even had to help him as the customer put the new hood on my truck after 2 missed dead lines. I was warned by my insurance agent not to go there but I did not listen and trusted his word. I'm telling yeah don't you will reg it !!! go elsewhere

Great prices and good service. Would recommend to anyone that wants a great job done. Great young…read moreman that does a good job and very respectful.

Guns Mobile Auto Repair was awesome! We are from the Chicago area and our son attends Mizzou. He…read morehas an older Jeep Wrangler at school and the ignition cylinder was not turning- so the car wouldn't start. I called up Guns and he was out the same day after picking up the new ignition cylinder, removed the old cylinder, inserted the new- and it started right up. Saved on towing to a garage, and most likely, very expensive repairs. I would highly recommend Guns Mobile Auto repair. Especially for those that are from out of town/ state and have kids attending Mizzou! Extremely friendly and personable and my son even got to dog sit his Great Dane as the repairs were finished!

Mobile repair should mean responsible driving in public. Nearly took the front end off my car while…read morecreating enough smoke to obscure the whole intersection in chipped up diesel smoke. Might be the best mechanic ever! But has no respect for the motorists he claims to help! Drive as if your name is all over the trailer that you cut people off with!

I schedule repair to both bumpers - price was $50 less than a competitive bid. They needed three…read moredays to do the work. We agreed on a date when we my wife and I could get by with only one cars for three days. On the agreed day, a Wednesday, my wife and I drove two cars to their shop. First, they couldn't find our car on their schedule (so no workers were standing by to fix our damage). However, they did see that parts had been ordered (thereby saying I wasn't making this up). It became clear they were going to keep the car over the weekend and into the next week. They made excuses - delay not their fault. I took my car elsewhere.

I don't often write reviews, but my experience at Central MO Auto Body was truly exceptional. The…read morefront bumper cover of my car had been popping loose on the drivers side intermittently for the last year since another car backed into it. I took the car into the dealer and they would only quote me the price for a complete replacement of the front bumper cover - which was over $1000 with parts/labor - and they said we would have to leave it with them for at least a week. My wife and I were not interested in spending that kind of money at this point, as the bumper cover was still in tact... it just kept falling off. After reading previous reviews on Yelp for Central MO Auto Body, we decided to give them a try. I could not have been more impressed by the friendliness and professionalism of the staff. My car was evaluated and taken back into the shop within 5 minutes of walking through the door. They returned my car to me in less than half an hour with the front bumper cover firmly reattached, and they did not charge me a penny because it was a simple fix! I cannot recommend these folks higher. I plan to return here if I ever have any other auto body issues.

Mike is a miracle worker, and an all-around great person. A pleasure to work with, honest, fair,…read moredoes what he says he'll do and delivers on his promises. Cannot ask for more. If I ever need more refinishing work done, Phillippe will be the first place I take my car.

Mike Neal and Noah Phillippe run a high quality customer service oriented locally owned shop. they…read morehave twice helped me personally likewise helped a friend's daughter whom I referred to them with the very best of service. I recommend them highly for any car body shop repair. Great place! Scott Orr

Great work. Very knowledgeable about their profession. Best bang for your buck comparably.read more

I live out of town with a student attending MIZZOU. His car broke down and Carl was recommended to…read moreme. Right person at the right time at the right price. Truly appreciate him. Call if you need help. Very personal.