Fantastic work going to have more detailing done car always turns out great very meticulous workread more

From the owner: Delux Detailing is one of a kind when it comes to car care. We treat every car as if it were our…read moreown; we understand the love between owner and automobile. It is our pleasure to keep your passion looking pristine. To an enthusiast a vehicle is more than nuts and bolts, it's a reflection of one's self. Why not put your best foot forward when it comes to your vehicle?

Friendly people that did a solid job detailing the inside of my daughter's Toyota Prius, especially…read morethe upholstery (which I thought would NEVER be clean again). I sold the car a few days later, and I'm certain that I made back way more than the $175 I had paid to Gaines.

Complaint 1. Gaines Car Detailing damaged my car's headliner and refused to resolve it…read more Complaint 2. The owner didn't hold true to his quoted price of $85 for an interior cleaning for my sedan raising the price to $95. Also, I never received any documentation of the quoted price of $85. Compliant 3. Wouldn't release my car until I paid an inflated price. Complaint 4. Gaines Car Detailing had no concerns at all for the customer's issues of pricing and damage to the car headliner. Also, Gaines had no interest in resolving the issues at hand. Gaines never even looked at the damage done to my car, despite telling him about the damage. Complaint 5. Service was lengthy totaling 6hrs for interior cleaning alone. No update on the estimated time of completion even upon calling them. Complaint 6. The business should take before and after pictures of vehicles, so there is complete transparency between both customers and the business. Pictures were not taken by the business of my car's interior. Complaint 7. Upon arrival to pick up my car, Gaines never told me where my car was or got it for me. Complaint 8. The owner never called me back as requested via the receptionist to settle the matter of raising my price from $85 to $95. Complaint 9. Having a damaged headliner hurts my business as an Uber driver. Complaint 10. No respect for veterans or customers. No veteran discounts. Complaint 11. I still need to clean the spots that Gaines "Detail" missed. Event Details On Wednesday, Oct 6, 2021, I drove my car to Gaines Car Detailing to get a price estimate on it. The owner quoted me for $85 on 10/6/2021, stating there was no veteran discount because his rates stayed the same for everyone. I made an appointment for Friday, Oct 8, 2021, at 9 am and arrived on time. I called for an update on my car estimated completion time and was only told they would call me. They called me late at 255pm according to my phone logs. Accordingly, to my phone record, the receptionist called me once more at 344pm. I was already nearby so I arrived at 346pm due to an appointment. Upon arrival, the receptionist showed me a receipt for $95. I told her I was quoted $85. She stated it was just $10. Upon hearing this I asked if I could talk to the owner to make it right. She went to look for the owner but then came back stating he was not at the shop but out driving. I asked the receptionist to have the owner call me. I also asked her what would you like me to do regarding payment? She responded by holding her hand out asking for my car key back. I told her I would just pay it now and have the owner settle it with me upon his call to me. (I did this because I had no transportation and needed my car.) They never told me where my car was or got it for me. While waiting for the call, I went to pick up my brother. That is when I noticed the cloth headliner was damaged and sagging down. The call never came so accordingly, my brother and I came back to the shop to see if the owner was there to discuss both the price and the damage done. When I arrived in front of Gaines, in my car with my brother as a witness, the owner was outside in plain view of my car and my brother and me, but completely ignored us while proceeding to go straight to his company van. I approached him at the parked van directly in front of his business and told him about the damage and a mistake in pricing in a professional way and asked him to make things right. He was confrontational, unempathetic, and insulted my occupation as an Uber driver. He stated the damage was already there before the cleaning. He never even looked at my car and persisted to argue with me about this. I have pictures proving otherwise that my headliner was intact before the cleaning. I told him I would contact the BBB and he stated that I needed to leave his business, which I did. I am resolving this with the BBB and the business at this time, hopefully, it won't require any further action. If you are going to get your car detailed, I highly recommend you go to a professional business.

Great service. Fast responses. He did the inside of my truck, leather seats and everything came out…read moregreat. Truck looks brand new inside. He even got all the crumbs and dust in the door pockets. 10/10 will be using again.

From the owner: I bring the best Auto Detailing to the comfort of your home. Fast and efficient.read more

Galen and Contessa did a great job with my car. I have a Saab 9-3 and parts are not that easy to…read morefind. They found them and fixed her up beautifully. Happy to have my, last-of-it's-kind, back in my garage.

DO NOT USE THIS COMPANY. A few years ago I went to Galen's to fix my ram truck after it was…read moretotaled in a hail storm. they had to replace the entire roof. well as I found out they do extremely crappy work. I noticed the back glass was leaking not long ago but not in time to say myself $1000's of dollars in what will be major rust repair. the area where the back glass it where they welded they did not prime, paint nothing they left bare meta. on top of that they did not even seal the entire window which caused it to leak. on top on that they did burn outs with my cummins truck in there drive and blew one of the speakers I had in my truck. I even had to help him as the customer put the new hood on my truck after 2 missed dead lines. I was warned by my insurance agent not to go there but I did not listen and trusted his word. I'm telling yeah don't you will reg it !!! go elsewhere