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Deluxe

5.0 (1 review)

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Furniture Row

Furniture Row

2.9(39 reviews)
7.7 mi
•$$

I absolutely recommend Furniture Row, not only for the great selection, the quality of furniture…read moreand mattresses that they offer, but the service after the sale. Michael has always been a great sales rep, ready to find me exactly what I need and give me the best price on it. Robert was super helpful today in coming out and helping me get a dresser drawer back on the track and reinstalled when it was going to drive me bonkers! Great all around store. Will definitely be a repeat customer in the future.

January 9, 2026 7:55 p.m…read more This night I received a return call from the Corpus Christi Furniture Row store to an email I made a couple days prior regarding a tear in the Wicklow recliner (cost $2,200) we purchased from this store about two and a half years ago. We purchased this chair along with the matching couch ($3,500). These items were represented as being the best, highest quality furniture sold by Furniture Row, and would last a long time. Something both my wife and I mentioned as a priority for selection. Both items were exchanged within a month of purchase because of defects Not a good start. The replacement chair had an area of about 5" in diameter in the front left side of the sitting area of the chair that was rough compared to the rest of the chair. I was told it was the character of the leather. Now, two years later the leather in that area is thin, cracked and has developed a small tear while the rest of the chair is in very good condition. Since, in my opinion, this was a defect in the chair's material, I thought there would be a remedy available through Furniture Row since it was represented as one of their best lines. At the price we paid, and the quality represented, wouldn't you expect better service? The call I received was from Belinda who said she was a manager for the Corpus Christi Furniture Row. She said there was nothing they could do regarding the damage to the chair as It went out of warranty at one year. At this point, I became upset that they would not stand behind their product which had been represented as a solid, durable product (implied warranty). At the very least, I was hoping for a corrective repair of the area. We went around for about 10 minutes when she finally said that she could reach out to the manufacturer, Flexsteel, who she says provides a lifetime warranty. (Not sure if it covers material, or just the frame.) One note here; Why didn't she mentioned this at the beginning of our "discussion". I am, of course, very unhappy with position of Furniture Row. Hopefully, Flexsteel will provide a better outcome. In the meantime, I have a $2,200 recliner that looks like a piece of crap. Starting with the purchase of the Wicklow recliner ($2,200), Wicklow couch ($3,500) , floor rug 8'X10 ($1,200), Purple mattress ($2,000), and two chairs ($399 X 2= $798+ tax). In all over the past two years, we have purchased over $10,000 including taxes from Furniture Row. Now, five days later, I have not heard from them. At this point, I regret purchasing furniture from Furniture Row, and WILL NOT purchase from them again.

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Deluxe - antiques - Updated June 2026

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