bad experience with customer service misbehave girl order is delay too .not good response .just putting comments next time people will careful . Thanks read more

This is the third (3rd) attempt in having this company properly deliver correct products. In each instance, the spelling has been atrocious! It is apparent that either: 1) They offshore the work, and to individuals who have no knowledge of the English language; and/or 2: They hire folks with the incapacity to spell. read more

My order never arrived. Couldn't speak to a representative. Way overpriced for such poor quality service and product

Horrible customer service. They make you call for everything. You can tell they just hire anyone working at home.

Extremely overpriced checks. The website is unclear on how many checks are included. Disappointed that my bank uses this company for checks. Looking into other banking options and will l not use Deluxe again. read more

Ordered checks, told they would arrive (not shipped, but arrive) in 7-10 business days. They did not, and our office moved a few days later, so they checks went back to Deluxe and were emailed that the order was canceled, clearly for their error. read more

I tried to help my son get checks. First, the website took us to "business checks" and fought with us about personal checks. Finally, we found the proper checks and lovely green ones, at that. Then the website kept signing us out and telling us to sign in again and keeping us from purchasing the checks, so, we will be going without because Deluxe--who I have used for decades--is encrappifying just like everything else in this God forsaken society. read more

are you kidding 76 dollars for checks and ONE check register and NO ZERO NINGUNO NADA check book covers NEVER AGAIN

Checks took over 4 weeks to arrive. No updates were provided by the company. When I tried tracking the order said it was canceled. When I called in they said it was not canceled but delayed. Could not tell me how long the delay would be. No emails or updates were provided. Horrible customer service. I had to call back a week later to find out they were shipped the day before but that it would take another week to arrive. read more

Without notification to banks or their clients, Deluxe increased their prices while reducing the product by 20%. Costing the client around 25% to 40% more overall for the product. That is just customer gouging. Losing their integrity, respect, quality and trust across the board from the banks that coordinate with them and those customers the bank sends to them. In an effort to save their profit line for the CEOs pocketbooks they have sacrificed their reputation and credibility. Make the poor poorer and the rich richer, while their employees deal with the fallout, as they go on another overseas holiday. read more

We ordered checks from Deluxe and the paper quality and layout was perfect. Since we ran out of checks we reordered and we received cheap copy paper that tears easily when trying to remove checks and with a cheap looking layout. All the lines moved and the routing numbers are further up from the bottom of the page leaving the signature line to be pushed up and crammed. Deluxe management, please go back to your old version of checks or will no longer use your service. Whoever suggested this idea should be fired immediately. Quality over quantity read more

I had a printing error on a recent order, Steve addressed it immediately and covered the cost. He was responsive, courteous, and prompt. Fantastic customer service! read more

I do not have a printer. I do not have a fax machine. I was reviewing my accounts and realized that I was missing a $2,500 refund of a deposit from an auction house. I discovered that they refunded the deposit using a Deluxe e-check three MONTHS earlier. What is a Deluxe e-check? It is an email with a image of a check in PDF format. Deluxe expects e-check recipients to download a PDF of the e-check and then print it. My bank does not take PDFs of checks. I don't have a printer. Deluxe support recommended that I purchase a memory stick and bring the file down to an office store to print. I imagine I would have to also buy an adapter to connect my tablet to the memory stick. Don't know. Don't want to know. I asked Deluxe to just print the check and mail it to me. They refused. I asked Deluxe for a direct electronic deposit. They refused. They said I had to take it up with the auction house. Seriously, Deluxe should just provide a paper check option or an electronic deposit option upon customer request. That would make their e-check platform less onerous. The auction house said that to get a paper check, I would have to pay them a fee to issue a stop-payment of the e-check. I am giving Deluxe two stars because my $2,500 has not been completely lost but as of now I have not been able to retrieve it. UPDATE: After nine days, I was able to find a way to print the e-check. I carefully cut it out and tried to deposit it at my Citibank's ATM. The ATM rejected it. I will have to return during business hours to see a live teller. Arg! read more

Another terrible service review of this company. I ordered checks and they never showed. Tracking information was worthless. I ordered again and nothing again. Tracking information was worthless again. Now there may be a few hundred checks in my name floating wherever. So I'll close the bank account and start over. Terrible experience with this company. Very disappointed. It's simply printed checks. That's their core business. read more

I waisted my time on the phone will not give me a price i am going to wallmart dose not ask stupide questions

This has been the absolute worst experience with customer service I have ever had. I ordered my checks months ago, payed an extra charge to have them sent even sooner than they were expected (so they should have arrived in two business days) and they STILL have not arrived. I tried calling the company and they don't let you get a hold of a customer service representative! I have tried emailing through their website and they keep on saying there is an "error" and that the message can't be sent (this has happened every single time I have tried sending a message). I am appalled at the terrible service of Deluxe. And at this point, I believe they are a complete scam. They stole my money, never gave me my checks, and they won't let me get a hold of anyone to see where my checks are or to request a refund. I cannot stress enough how awful Deluxe is. Truly terrible. I would give 0 stars if I could. read more

Ordered check stock, as I have several times over the years. In the last order, the paper stock is thin and flimsy, like cheap copy paper. Cannot even discuss with Deluxe, chat line is not even answered. Do not order check stock Deluxe. read more

AVOID!!! They lost our check order 2x in a row. After waiting for a month, we asked for a refund and ordered through another company (and got those checks 7 days later!). Deluxe assured me that I would get a refund, but it did not appear. After calling several numbers, and emailing, to no avail, I finally talked to a human who said, "We can't process a refund from a request by a customer. You have to call your bank." I did so and am waiting to see if the refund shows up in my account. It it nearly 8 weeks since we originally ordered checks from Deluxe. They never sent us anything, refused to directly refund us, and made it as difficult as possible to actually reach their customer service. I'm so annoyed and can't get back the hours I have spent trying to deal with this terrible company. read more

no customer service, their automated service is terrible. kept asking for order status and their system keeps switching to take an order. can't get through to talk to a representative. read more

They insist you call, then put you on hold while forcing you to listen to how they have donated a ton of $$$$ to every cause under the sun but you sit on hold for 20 minutes cuz they would rather donate it to stupid causes than to hire people to ANSWER THE PHONE. Its a joke woke company that forgot why they are in business. read more

I would give them a zero if that was an option. I ordered checks a month ago - was told i would receive in 7 ton10 business days. That was a month ago. I have called twice, put in an on line complaint (to which I was given a ticket number. No one has ever even contacted me in reference to this "ticket number ") I have spoken to someone there twice. The last time over a week ago with a promise she would get back with me within a few days. I have received no follow up phone call or email. I made sure that these folks I was talking to had both my cell phone and my email. No one has ever gotten back in touch with me. I have no business checks which puts me into a terrible position. I am beyond annoyed with Deluxe Checks. I am attempting to see how to file a BBB complaint. read more

I ordered a "box" of check and they sent two books. The checks were absurdly expensive, and whatever shipping they used (bulk mail, maybe?) took 16 days to get them to my mailbox. I have no respect for this outfit. read more

I own a small business and need only the smallest number of checks and deposit slips. I purchased some deposit slips for a total cost of $79. The shipping cost you ask? $25!!!!!! You're telling me, you can't go to the post office and get shipping for one small box of deposit slips for less than $25? Of course I tried to write a google review, but that doesn't exist! This will be my last order with Deluxe. read more

Ordered checks over three months ago, received no tracking information, and have not received the checks. Deluxe has not responded to any of my inquiries. My bank has a contract with them, so I guess I'm stuck buying counter checks for the foreseeable future. read more

Terrible service and terrible customer service. I ordered checks for my business. Upon checking out, their website stated I would receive my order within 7-10 business days. 10th business day comes around and no checks! I give them a call and the lady on the phone tells me "I have no idea what's going on with your order, let me email the company making your checks." So wait a minute here, I ask her "so you guys are just subbing out the checks and essentially just a middle man?" She tries to tell me that sometimes they get so busy and have to subsidize their orders. She said they will email me if they come up with any updates. Terrible service. This is my first and last time ordering from them. I have a business to run and needed these checks in a timely manner. read more

I placed an order for checks and envelopes in May. I STILL have not received the envelopes, even though I've been charged for them. It's been 2 1/2 months and I would have never known what the status is, as they did not contact me. I had to call three times, and each time "they're out of stock but should be in next week" but nothing. THEN the checks that they sent me had the WRONG ACCOUNT NUMBER on them - we have two divisions, and they switched the account numbers. I had proofed them as correct, but they did not print to the proofs. This caused one of our bank accounts to bounce by over $850K. I was furious, although I do have to say they did get me a corrected set of checks overnight and luckily my bank worked with me. But I am never taking my business back again, after I've ordered checks and envelopes from them for 12+ years. The chat "customer support" function is no help, they just kept telling me to call the 1-800 number for any updates. It's ridiculous. read more

My bank uses Delux as their provider for customer checks. I ordered new checks from Delux and received a shipping conformation on February 4, 2022. As of February 21, 2022 I have still not received my checks. I contacted Delux and they told me "my checks are most likely lost and that if I do not receive them by March 30, 2022 I should contact my financial institution and alert them". Really? Anyone of sound mind should NOT USE THIS IRRESPONSIBLE COMPANY. read more

I have been a Deluxe Check customer for Decades. Two weeks ago I paid $25 for a Box of checks for my Mom, cost about $25 over the web, charged to my bank account. (turns out the box of checks was simply a book of 25 checks) Ten days later I get notice via email that the checks had "arrived via US Postal" at my Mom's apartment on Wednesday. She never got them. Took off work on Friday, chewed some ass at the apartment management regarding checks which were lost. Called Deluxe Cust Support, lady said "should not be a problem, email notices are frequently wrong, actual delivery of checks will prolly be 3-4 days AFTER notice of delivery was sent out by email". What the H? Is Deluxe TOTALLY crazy? Maybe. Perhaps they have the company in "harvest mode". Well I can tell you I will help them with their harvest, my next check order will NOT be with Deluxe; too many other discount internet based printers out there, Vistaprint, etc. Bye Deluxe! read more

This company does not give a tracking number for checks. Avoid at all cost. They're unresponsive, I have to close my bank account I have had for 30 years, switch my payments, and a whole host of other garbage because they are wholly incompetent. My checks are lost in the mail, and this company can't be bothered. read more

Absolutely shady business practices. I placed an order for 500 business checks, two different deposit book sets and two stamps for doing the deposits. All seems well, but on checkout I notice a charge on the bill for $30+ for fraud insurance and I can't seemingly remove it.. oh no.. I don't think so.. so back to the main website, look at the cart, find the item, remove it, as I didn't request this at all. Fabulous.. back to the cart, ready to check out for the 2nd time.. look at the items.. magically.. a new item has appeared.. for.. you guessed it.. fraud insurance.. but this time, it's only $20. Oh, I don't think so.. back to the main site.. cart.. remove the fraud insurance that I didn't ask for.. (at this point, I'm ready to kill the order and move to another company.. but.. I don't).. ready to place the order.. see my discount code for 60% off is in place.. total order around $300.. still overpriced, but alas, I don't have time to redo it elsewhere.. so I click.. place order.. and.. you guessed it.. Deluxe REMOVED the discount code and charged me $765.78. I'm guessing because I didn't want their fraudulent charge for insurance on my bill.. I've bought my checks from Deluxe for 30+ years.. haven't needed a new order in a long while.. so went back to them because of the good results I've always had in the past.. well, I will be cancelling the order with my credit card company in the morning.. Absolutely shady deceptive process in the shopping card with Deluxe.. BUYER BEWARE. read more

Bait and switch! Checks Unlimited, Deluxe Checks, all of the companies under the Deluxe umbrella seem to be operating the same way as this scenario: I was presented with an offer of $4.95 for the first box $.10 for the second box and free shipping. By the time I got the checkout my charges for my free shipping were $13.10 and $2.46 for sales tax which is weird since they are in Colorado Springs and I am just outside of Denver. I did not fall for their "EZ Shield" service BS and never finished processing my order. This company is part of the Deluxe Corporation. These guys have been around forever! Are you telling me they have built their entire business ripping people off with outrageous shipping/handling fees and ridiculous insurance service charges no one needs over the years? Shame on you people! If I could give you a -10 I would. What an absolute waste of my time and I hate that they now have my checking info. read more

Excellent last minute promo service!! They offered personalized service and made sure it was completed and shipped before the rushed date. They went over and above. I am very impressed with the product and service. Thank you Ashli & team for making it happen! read more

I have been using Deluxe for so many years, I had stopped paying attention. Bad idea. I just assumed they had my back as a business owner since I had been ordering checks from them for 20+ years. Well, I was wrong. They have been ripping me off for years. They suckered me into the eChecks recently. I actually like that service and obviously it is the future. But I changed banks recently because well, banks suck. And you think Deluxe would just change my bank numbers for the eChecks that I paid $$$ for a month ago, right? Wrong. They wanted me to pay all over again for these "virtual" checks. What a money grab. The hard copy checks, $.45/check. Robbery. Go get yourself a Costco membership and save your money. read more

You have to pay a service fee just to pay them!?!? $2.99 "invoice processing fee" on the bill. PLUS, a "nominal fee" if you pay via credit or debit!‍ Then of course, there is the shipping and "processing" charge of $21.99, for a box that cost about $12 to ship. Live and learn. read more

I recommend that businesses do not use Deluxe e-checks because they use deceptive tactics to cause your customers to incur excessive charges! In my case this amounted to $99.50! I was provided a refund e-check which a direct deposited to my account. It was short by $99.50. I contacted deluxe and was told it is a direct deposit fees. I had no way of anticipating such an excessive fee! I have been a deluxe customer for over 30 years and will never order from them again. I have contacted the business that originally issued the check asking them to intervene or refund this fee. Again, businesses should NOT use the deluxe e check service. It will cause bad feelings between you and your customers read more

I opened a new personal checking account at Chase Bank. Checks for my new account: $14. I then opened a new business checking account at Chase. I asked if I can have the same checks, but no, apparently business accounts have to use "business" checks, none of which I wanted. Finally I settled on some ugly "business" checks only because they were compact and not one of those huge deskbooks I have no use for. Business checks for new account: $104. Ordered them a week ago and still nothing. read more

Use any other company. Premium price charged for 100 checks. $18 to ship from Ohio to Jax and theythey say it takes 3 weeks. They do not use tracking numbers so your financial data is free to steal. Scammers. read more

$275.74 and doesnt come with cover for checks and register. i was under the impression by the web site it comes together

I have been a Deluxe eCheck customer for over 10 years. I had an issue with my account and the issue was sent to their Tier 2 Support. Tier 2 Support is unable to solve my issue. It's been over a month and they are still unresponsive. Worse Customer Support I have EVER Experienced. They keep saying Tier 2 is working on it, yet nobody at Tier 2 will talk to you. Over 30 days of been LOCKED OUT of my account, and they won't talk to me. read more

Buyer beware! I ordered checks from Deluxe and selected "standard shipping". Imagine my surprise when my checks did not show up when I called to get a tracking number and was told there was none because "standard" means "bulk mail"! What vendor ships without a tracking number anymore? For checks no less! If that wasn't bad enough both the customer service rep and a manager told me it was "my fault for picking standard shippng". NOWHERE does their site say if you pick this option your checks are not trackable! Fortunately, my checks showed up today. read more