Deceptive advertising and booking. Booked a discounted valentines package that was advertised as…read more56% off only to be called by the owner later and told that there was a mistake and the discount is $10 and wanted me to buy another package to keep my booking. Edit: No I'm sorry that you're an incompetent business owner who blames customers for their bad experience with you. Reading past negative reviews you consistently shift any accountability away from yourself. It's obvious from the attached picture what the cost was and what the discount was. Fix your website and booking tools and take responsibility for your actions.

My facial was awesome and my massage by Sarah was incredible. Everyone was lovely and the place was…read morevery clean. 10/10 recommend (from a person who has had a lot of massages).

Awesome, relaxing, rejuvenating facial. Add-ons of hand and foot wraps were well worth it! Highly…read morerecommend

A nicely appointed, comfortable, very clean spa. Had an amazing relaxation massage from Josh. He…read moretook the time to ask about my expectations and any areas that needed extra attention (several). He provided the perfect levels of intensity, duration, and focus on each area. Best massage I've had. Will definitely request Josh on future visits.

I usually do my Massage in February and September. Slower months mean more time and relaxation…read more Love the 50 min Massage. Will definitely see them in February 2026!

My initial issue with this "spa" is that they advertise as one. However, when booking for four…read morepeople (we wanted two facials and two massages), they were unable to take four of us at the same time. No biggie, we instead opted to stack our appointments in the only way that was available: a massage and a facial at 9:30, and another massage and facial at 10:30. The morning of our appointments at 8:30, an hour before our appointments, they called to tell us their facial person had a fever. Our other option was getting a facial at 11 or at 2. We decided to cancel entirely. If you are claiming to be a spa, I'd assume there'd be multiple employees available to service various needs. I also find it ridiculous that they have a 24 hour cancellation policy, however we were only given an hour notice of our facials being canceled.

I wanted to rate this spa higher, but just could not after experiencing the spa facilities. The…read moreWestin hotel is pristine and lives up to its 4 star rating.... But the spa does not. The massage itself was done well, but it is pricey. The relaxation room lacks even basic magazines for you to enjoy while waiting for your service. The steam room was disgusting, with yellow streaks/mold and broken/missing tiles. Very poor upkeep and not sure it has been properly cleaned in months. The shower to use in the women's lounge was also gross with clumps of hair on the chair and ground. It obviously was not cleaned. Very disappointed for staying at such a nice facility.

Went here for a couple massage it was very nice. They did a great job and it nice you can go back…read moreif you desire to take advantage of the lounge, sauna and whirlpool. Highly recommend

A wonderful experience!!! Outstanding atmosphere and Lisa was friendly and professional. Left…read morerelaxed, refreshed, and felt like a new man.

Today was a treat! I had an amazing facial at the Sanctuary! Lisa was extremely knowledgeable and…read morewhen I left she had my skin glowing! Hands down a terrific experience! Don't think twice .. book a facial! Looking back at it...if I was smarter,I would have followed it up with a massage as well! Enjoy!

We did three massages at Namaste during our Hilton Head getaway. My therapist, Victoria, was…read morewonderful. There is a small relaxation room with tea and water. The massage tables were the most comfortable I had experienced. I did miss the fun of the sauna, steam room, ice bath, showers, and robes that some other Marriotts provide when you get a spa treatment. They do not provide these amenities but it was convenient as we were already staying on site. After they provided a warm neck pillow and a mimosa while you relax for a few minutes. The staff was fire y and facilities were clean. All in all, it was a nice little splurge for a vacation treat. I might shop around for other spas next time I'm in the area just for price comparison as it's a little steep.

Not much to this spa... no amenities BUT the massage was top notch. Kat was absolutely incredible…read more I've had lots of massages and this one will definitely be memorable. I'll be back!

I give out very few five star reviews. For me a four star place is good and every business has room…read morefor improvement. But the ladies at Tai Chi really go the extra mile to accommodate schedules and make time for you. On top of that they provided the best massage I've ever had. So much so that I am literally planning my next weekend get away to the Hilton Head area (from a five hour drive away) just so I can schedule another massage with them. Absolutely AMAZING!!

Outstanding massage for the price! I was also able to get in early. My masseuse (female) was very…read morestrong and gave me a deep tissue massage. I left feeling like I was floating. I love that they are open quite late (9pm).

Once again, I had an incredible massage with Greg! I cannot recommend his services enough. He asks…read morea lot of questions to get a full understanding of what's going on and what areas to focus on, and then he works his magic! He is super fast to respond and extremely helpful and accommodating with finding a time that works. Greg was very easy to communicate with, very very kind, and he made it very easy to find a time that worked on short notice.

I encourage you to visit Greg at Island Massage! My family booked a last-minute reservation to HHI,…read moreand Greg was able to accommodate me and my mom, who has Alzheimer's. Booking was a breeze, with him personally answering questions via text. On arrival, he and Amanda made sure Mom and I were comfortable, and they listened carefully to our preferences. The atmosphere was relaxing, with the windows open so we could hear the birdsong just outside the studio. And the best part-- the massage! I'm on the heavy side, so it's harder to achieve the pressure I like, but Greg skillfully hit all the problem areas I mentioned during consultation. Amanda handled the challenges Mom faces with respect and grace. Reasonably priced for a 90-min side by side session, I will definitely be back every time I visit HH!!!

Buyer beware. These people are scam artists. The Manager, Rachel was one the most rude people I…read morehave dealt with in Customer Service! I guess it's all about the almighty buck with them

Well. after being a nail customer for years the new staff at the desk was deplorable. Erin made…read morenumerous financial mistakes on my bill in WC favor . Charging me more for slippers than was marked and putting a tip on my bill when I clearly said I tipped in cash. Then they had the Audacity to dismiss MY BUsiness AFTER all I DID Was Correct THEIR ERRORS!!! Don't go Awful people .

I booked appointments for my sisters, myself, and my husband. Both my sisters had great massages…read morewith Christy. But booking was not an easy experience. The front desk sounds like they're whispering in your ear and they're very disorganized. Then less than 3 hours before my husband and my massages, I get a rambling voicemail from the front desk that my husband's massage therapist, Andrea Z, can actually only do 50 minutes because of wrist pain, so he'd be waiting half an hour for me to finish...not feeling full faith in someone who has wrist pain giving a quality deep tissue massage. I let them know the late notice was very inconvenient because we would've just gotten booked somewhere else, and asked for the manager to call me back, or to try calling someone else in who could support the appointment. About an hour before the appointment - no call back from the manager, so I call. The front desk person at the spa says "she went ahead and just changed his to 50 minutes (even though that was not agreed) and that she couldn't have the manager call me back - 'that's up to the manager who's in another building so it's outside her control.'" Just a lot of incompetence, poor customer service, and disorganization on their side. Customer's have to cancel before 7pm ET the day before for a full refund. But the spa can give 3 hours notice? Not cool.

The massage therapist here are so skilled, they really helped me recover from self inflicted…read moreinjuries. I came to Hilton Head and took pickleball classes. My body wasn't prepared for how quickly you have to move and I found myself suffering from shoulder and low back pain. I was recommended to try this spa as they cater to a group of fitness clients with similar aches and pains. I came here twice and was amazed at the skill of the therapists Rachel and Laura. They were both precise, could feel the knots, and would work the tender areas in a way that was bearable and effective at reducing the soreness. By the end of my trip, my shoulder was in great shape and the spasms in my lower back had stopped. What relief!! This spa also offers facials and mani/pedis. The staff here is so friendly and they use/sell the Eminence line of product which are all natural. This isn't a full experience resort spa, but these therapists more than make up for a lack of amenities as they are some of the best.