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    Den Defenders

    4.7 (87 reviews)
    Closed 8:00 am - 5:00 pm

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    1 day

    Response rate

    100%

    Services - Den Defenders

    Fireplace cleaning

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    Recommended Reviews - Den Defenders

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    Reviews With Photos

    Shweta B.

    John did a great job inspecting and cleaning out fireplace and gave us a wealth of knowledge for some urgent upgrades needed for safety reasons. He was a pleasure to work with!

    Lamont at my house
    Jamall R.

    Lamont visited my house today to inspect the chimney and resolve the issue of smoke coming back into the house. He successfully serviced it and got it working again. Additionally, he provided me with three recommendations for other services. I strongly recommend Lamont and Den Defenders for their exceptional staff and high level of professionalism.

    Colleen V.

    On time, professional and got exactly what I wanted: a great pet proof screen! This is the second time I have used them and both times I had excellent service!

    after

    We're giving Den Defenders 100 Stars! From the time we first contacted Den Defenders until our project was done, Eric at Den Defenders never gave up on us wanting our fireplace repaired & rebuilt, even though we had several other issues happen to our home that delayed our moving forward with a fireplace repair & rebuild.(for about 2 1/2 - 3 years!) Eric was always understanding when I'd call and say this or that is happening now and we can't move forward yet with the repair/rebuild. He was never doubtful or skeptical, or pushy. Instead he was generous with his kindness & understanding, knowledge and helpfulness! Eric was (and is) a really great representative for Den Defenders. Joseph rocked too! He cleaned & inspected our fireplace with pride and detail oriented focus. Talk about pro with a great personality! Every single person we worked with at Den Defenders, were always very capable, professional, helpful, knowledgeable, informative, patient & delightful. Each one are absolutely deserving of commendations! Martina (in the office) was a huge help to me along the way as well. What a wonderful delightful human. She always knew the answers to my questions about finance, or scheduling, or anything else I wondered about along the way. She always made good things happen! My fireplace Angel, the Mason, Garrett was such a complete joy to be around and worked hard to do wonders with our Fireplace! I believe we were very blessed to get the Best Mason ever!! Adam & Carlos the demolition team also worked very hard! They were a joy to be around too & they did such great job too! I call them my fireplace Angels, because they are!! Talk about an amazing capable team! We could not have asked for or found a better group of people nor a better Company than Den Defenders to rebuild & repair our Fireplace from top to bottom! Thank you, thank you so much to each of you at Den defenders! Thank you for giving me my dream, to have our fireplace working safely again. You made it beautiful & functioning again! Thank you for making the Entire Process Easy & a Happy experience! May each of you always be Blessed.

    Christine Z.

    Very fast and reliable very friendly and professional. Great prices and fast service.

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    Page 3 of 3

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    Review Highlights - Den Defenders

    Daniel came out for a cleaning and inspection of my chimney that has a broken damper (as well as some other issues).

    Mentioned in 12 reviews

    Read more highlights

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    Penguin Fireplace

    Penguin Fireplace

    4.7
    (172 reviews)

    We hired Penguin Fireplace for a family room renovation centered around upgrading our old…read morefireplace, and we couldn't be happier with the result. We didn't just want a new insert; we needed a complete facelift for the room, and the team absolutely delivered. The project was finished on time, and the new fireplace has completely changed the vibe of our home. If you are looking for a team that is professional, communicative, and truly skilled at what they do, I highly recommend Penguin Fireplace. Thank you to the whole team for a job well done!

    Detail oriented, utterly perfect in execution, and on time. Not the cheapest job I've had done but…read morereasonably priced all in. Would absolutely choose them again. Like many customers I wanted to put a TV over a fireplace without it being too high off the ground as this makes for an unpleasant viewing experience. One way to do this is to use the "cool wall" type of installation, which lets you locate a TV right above the fireplace, but this requires building a chase into the room - and the particular room we have is too small for this to be a good idea. I also did not want to use one of the mantle mount options for our TV because that would also bring the TV into the room when lowering it for use which would thereby also reduce the size of the room in front of the TV. So we had a bit of a conundrum. But penguin showed us some options, which allowed us to get our TV low enough without using a mantel mount or a chase at all. Specifically, they showed us an insert that you could put directly on a concrete floor and a noncombustible mantle which you could locate just a few inches over the fireplace opening without risking fire safety. (As a point of comparison, locating a typical combustible mantle above a fireplace requires strictly specified minimum distance, which in effect leads to a much much higher minimum TV installation height..) We also went with a custom surround, which makes the gas insert that we went with look a lot bigger, and also a good proportion for the space that we have... And the design of the insert itself makes it look a whole lot deeper and wider than it actually is by using reflective glass. I'm really pleased with how this turned out. For the wall tile, I'd always had a dream of doing board form concrete and penguin did a fantastic job installing it. This is a fiberglass reinforced concrete veneer product I got from Wall Theory in the color "natural gray." It's worth mentioning that I visited another store that did not think of the options we went with, which left me scratching my head as I stared at a pile of catalogs that they shared instead. Go with Penguin.

    East Bay Fireplace & BBQ

    East Bay Fireplace & BBQ

    3.8
    (90 reviews)

    I called East Bay fireplace and from the first contact with the woman on the phone I knew this is a…read moreprofessional company. I needed service on a thirty year old gas fireplace. I was given a scheduled date only three days away. Jacob showed up on time and was very helpful. Within minutes he had the stove apart for cleaning and performed the necessary repairs. He was also able to get our remote control working which hasn't worked for over twenty five years. I will use this company for anything pertaining to gas or other stoves. Excellent customer service!

    Stop Scrolling: Your Search for Fireplace Wizards Ends Here…read more I'm not giving East Bay Fireplace five stars, I'm giving them TEN STARS! Seriously, stop messing around and just go book your appointment using their online form--it's the start of your cozy new life. We went in to upgrade an older fireplace model in our California room, and that's when the magic happened. When we showed Anthony what we had, he took one look and immediately knew the brand, the exact model, and casually pointed out that one of the logs was totally misplaced. If you want truly professional advice, top-notch service, and someone who knows fireboxes better than they know their own last name, this is the team. They stand by their products, service, and professional maintenance. Your new fireplace isn't just a piece of equipment; it's going to be the heart of your home for years to come. Start this cozy, crackling journey right with East Bay Fireplace!

    A Cozy Chimney

    A Cozy Chimney

    4.4
    (118 reviews)

    This would've been a 5 star review but... Scheduling was complicated. I was getting phone calls,…read moremessages and text from three different numbers and it was confusing. I thought I had an appointment confirmed but then I was told because I didn't call someone back it was cancelled..then they showed up?? The guys were nice. Eli explained what they were doing. They were quick and efficient and they left everything clean. They did a great job. They explained what they did and what they saw that might need work And at that point, they walked out the door with a five star review. Here's where it gets dicey. When they came, my flue was open. Being widowed I've learned to make fires but I have never opened or shut the flue. It was open when they got there and when they left the last thing they said was "OK now you can make a fire". But they didn't tell me that they had shut the flue or damper. I didn't know it was a thing until I made a fire and my house filled up with smoke. Opening all the doors and windows didn't work. The fire alarm kept going off. I couldn't make it stop. I shut the glass on the fireplace. Ended up having to call the fire department. I had to get my cats and throw them out in the rain and wait outside. The fire dept confirmed the flue was closed. They opened it and they brought in big fans to air the smoke out of my house. It's still smell smoky. The worst thing is this was super traumatic for me. I didn't know why the house was smoky I didn't know what to do. I didn't have my husband or anyone to help and I was panicked. It was a really horrible experience except for the hot firefighters lol. Based on that they would get zero stars so I gave them 2

    Very thorough service provided. Seemed to be an expert of the subject. I like how they suggest the…read morerepairs and provide a quote too. I will definitely be back for more service.

    The Patio & Fire Place

    The Patio & Fire Place

    3.9
    (23 reviews)

    I paid over $11,000 for patio furniture here 6 weeks ago, and I was supposed to have received…read morefurniture covers and a glass cylinder for the fire pit weeks ago. I have talked to the store multiple times about it. Every time they have given me a new arrival date, and every time it has not arrived as promised. Now they tell me the items are back ordered. But why was that not the case 3 weeks ago when they said I would get furniture covers this week????????? Also, there is stuffing coming out of the back rest cushions because there is no liner between the filler and the Sunbrella fabric. I am deeply disappointed in the quality of what I purchased and the store's inability to ensure I get everythingI paid for. Update 12/6/24: They ordered furniture covers from a different place now so that I can get covers sooner. Have been promised delivery in 5-7 business days. Fingers crossed. Update 12/26/24: I got the new covers in that timeframe. They work well and the store called me to make sure they arrived and that I am satisfied with them. This follow up was a nice touch.

    Excellent Selection/Superior Customer Service…read more We have been shopping patio furniture for months in preparation for the summer and though we expected them to be the most expensive because of their location don't let that scare you off. The quality of their furniture is top notch, and in the customer service is outstanding. You are not dealing with a bunch of sales people, they have very one on one sales consultants. They guide their customers showing you options but no pushy sales techniques. You will make your own decision. Delivery is even better. The furniture was delivered in days if it is in stock and on time. Also their fireplace log selection is the best in the area with very fair prices. I highly recommend this store. Don't burn up gas running around. I guarantee it will be worthwhile.

    Den Defenders - chimneysweeps - Updated August 2026

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