Tamara in parts went way above and beyond in sourcing a part for me…read more Making many phone calls and emails to find the little unnamed part#, locating it and getting a quote. Far beyond any expectation I had of good service. Thank you so much.

Thanks Mark for your reply but Ryan your sales manager and your parts manager have never returned…read moremy calls or emails. We can only assume that what we heard about terrible after sales service was true. I even tried getting the missing part through the Kelowna location but I never heard back from them either. I guess it's running rampant throughout the company. Rod

There is no part of my experience with Butler that I was not happy with…read more Great people to deal with. Glen

Had an excellent experience buying our first Travel Trailer at Butler Auto & RV Centre. I can't…read moresay enough wonderful things about all the people who served us, especially our Sales Rep Brent and the 'finance guy', who went above and beyond to get us our trailer on a very quick turn-around. Also a shout out to the tech team for taking such good care of us. A big thank- you to everyone! We are very satisfied. We looked for quite awhile for a Trailer that met our needs. We wanted to buy locally to support our local businesses so we were happy when we finally found what we wanted at Butler. I highly recommend Butler Auto and RV.

Look at the other reviews. This place is SHIT. DO NOT BUY A TRAILER HERE. We bought a tiny…read moretrailer, a Sun-Ray 109, and when we picked it up in April 2026 there were a bunch of things wrong. The solar panel was not connected to the battery. The water pump would not work. That is just two of a half dozen things that were wrong. We ordered and paid for a cover and they lost it. So far they have not reimbursed us for the cover. THEY ARE CROOKS. STAY AWAY!

If I could give 0 stars based on my experience this far, this place has earned it…read more Sales was fine and accommodating, but you better hope you don't buy a lemon. The lemon part is where my story begins. Bought a 2020 Forrest River EVO on May 30th 2020. Loved the layout. The paperwork took a bit longer than expected so we came back next business day to finalize and do our walk through. I can't blame Jubilee for the weather that day, but it was a down pour. We step inside our beautiful new trailer and there is a puddle of water on the floor. We chalked it up to washing it with the slide out. Then we get a demo on the slide and it won't come in. Not being able to tow it and it needing obvious attention we left to come back when they worked out the kinks. That was our biggest mistake and something we kick ourselves for daily, now owning a $60, 000 peice of shit that they will take back, but not at the price we paid of course. Anyway we take our unit out excited to use this beautiful trailer. We are into day two and notice again a large puddle. A quick run of any tap revealed the water pump spraying water. So we bring the unit back and are told the factory failed to intall a seal on the pump. The base cabinets now require replacement. Arrangements are made to repair it later in the year, but otherwise the unit is good to go. Second trip out the slide won't work. So we bring the unit in again and now the realize it's not a fuse. The explanation is the gears were put in wrong in the factory. Bottom on top and top on bottom. But it's good to go again as we swapped the gears. We get the call to bring the unit in for warranty cabinet replacement. So we bring it in and whIle it was there the unit was damaged. Jubilee refused to take accountability and said it was vandilized. We ask what happened and we can't get an explanation, only that it was vandalized and it was not their fault. So I ask for the police file number for insurance. You would think something vandalized would have been reported. Nope, not reported, no file number and low and behold their security cameras don't pick up the area. Now understandably frustrated that our trailer is damaged we are happy to have it back. We took it out father's day weekend 2021. Now if you do the math this is only trip #3. We enjoy our weekend and get ready to leave and the slide will not fully retract. Over to Jubilee it goes again. This time the explanation is the entire slide motor assembly needs to be replaced. This took months. While there our trailer was broken into and items stolen. Again, Jubilee is not responsible. We got our unit back in October for Thanksgiving weekend. We took it out twice after getting it back. It is now April 2022 and my wife and I went for our first trip. We got home and went to put the slide out to clean out or unit after the weekend. Slide is fucked again and now won't come out. This has been near 2 years with this trailer. Not a payment missed. In that 2 years our trailer has spent no less than 10 months in their yard for repairs. Our actual time we could spend in our unit has been approximately 4 months when we shut it down like every Canadian does for winter. We are quite fearful we have a $60,000 never never plan brick in our driveway. I won't slander this company and tell anyone to stay away. However I really think people need honest reviews of dealings with them and not the edited crap you find on their website. Please share this review if you choose, it is at least an honest account of dealings with them and might prevent them from making the same mistake we did.

We were on vacation. Our 5th wheel had a spring break on the suspension. Meridian assessed it and…read morestarted working on it that same day. They worked on it before the other RV's that were already there. All 4 Springs needed to be replaced. They only had 3 in stock. They got the additional spring in the next morning. We got there at 8:30 and we were done by 10:30. It saved our vacation. Meridian Rocks!

I brought my Tiger RV in to your establishment; which is ADVERTISED as the largest RV service…read morecenter in western Canada, to have my AGM batteries checked. Before making an appointment I inquired of Doug (your service manager) whether you could test AGM batteries and furthermore, whether or not they had a battery lift as my 4 AGM batteries are located under the vehicle and obviously quite heavy. Doug told me that you did have the lift and could test the AGM batteries. During the service, I noted that there was no battery lift utilized and instead 2 hand jacks were utilized and jerry-rigged with (2) 2X4s balanced on each lift plate...what the heck?!?!? The techs then indicated that all 4 batteries were ''bad" and I was strongly encouraged to have them replaced with Interstate batteries that Meridian stocked. Since 2 of the batteries were just over 12 months old, I called Lifeline (battery manufacturer) to see if they were under warrantee /prorated. The tech at Lifeline requested the readings from the tester and I reported that their tech's told me 7.8 each for the newer batteries; which were "tested" individually and not in series. The Lifeline tech then spoke with their tech to confirm this. After confirming the results of the 'test' Lifeline then requested to hand the phone back to me. He then told me that it was impossible for the batteries to have readings of 7.8 as the maximum range is between 6.0-6.5. Needless to say, neither of us trusted the battery 'test' that was done. I then instructed the tech's to throw the (2) 2016 batteries away and rehook the newer 2018 batteries up. So the total amount of work done was to 'test' the batteries, clean the terminals on the two newer batteries, and I was told that they replaced the ground wires also (not done as they never even hooked the batteries back up). I was beyond shocked to see the bill of $856.77 for this service and was told that there were two men working on this (6 hrs. each) and that they only charged me for 1 man. Since they had my vehicle hostage, I had to pay the bill and I then got out of there as soon as possible to catch the ferry to Vancouver Island to visit family.There, I hooked up to shore power in order to give the batteries time to charge and was hooked up for 2 solid days. When I then unhooked to continue on my travels, there was no power in the coach AT ALL; therefore I had to hook up to shore power the next 2 nights on my way to Portland and the Lifeline distributor. I bought 2 new batteries and made an appointment with the Airstream dealership to have the new batteries installed. To my shock and disgust, it was found that the Meridian techs never properly reconnected the batteries to the coach and the negative leads were just dangling!!!! BTW, Airstream took 1 man, 1 hr. to lower the batteries and install the new batteries and furthermore, the 2018 batteries tested 'normal'. I furthermore had them check the whole coach electrical system for any other potential issues...there were none. The work done by Meridian was shoddy and downright dangerous and put my coach as risk for frozen pipes as well as a health risk to us and our pets. We boondock with this RV 98% of the time and had to pay camping fees for 2 nights which otherwise would not have been incurred. I then paid 2 other service providers in the states to fix the problems that Meridian caused. One to hook up the batteries (albeit, also install 2 new batteries) and one to rehook the cable from the batteries to the generator which the techs gave me back and did not know what it far for...again WTF!!??? Clearly, the techs did not have the knowledge nor the tools to either test my batteries nor safely and efficiently lower/lift them, despite Doug's assurances. The fees were beyond excessive and downright usurious. They have denied my request for a refund my monies as well as covering the campground costs for the 2 nights ($70US total). DO NOT USE THESE GUYS FELLOW RV'ERS; THEY ARE UNSCRUPUTIOUS TO SAY THE LEAST!!

Worst experience and poor excuse for a trailer repair facility. 7 months and not a darn thing done…read moreto fix our trailer but a dab of silicone.Week after week, month after month, chasing the STRV rep; and leaving message after message or email after email - only to have more excuses when she did returned a call or email (few times over 7 months) . Always an excuse about being busy, being on vacation or having their supplier here or there not get back to her for parts or decals In the end,the straw broke and we got fed up for good. This, after the summer season now gone and they said they did not have the ability to get what they needed - something they could have had the courtesy of telling us from the first weeks on. If I could review them lower i would. I picked up our beloved trailer today (to take to another reputable repair facility) and sadly our trailer was never even touched , it was returned back to us caked with dust/dirt and obviously baked in the sun on some forgotten lot off-site. Sad as hell. The other repair facility btw assures us that the parts needed are available and our trailer can be fixed within weeks. Don't go to South Thompson RV, it is not a place to take your trailer for repair

From the owner: Outdoor adventures? We've got them at South Thompson Motors in Kamloops. We're your source for a…read morehuge selection of new and used RVs. Our inventory includes Classes A, B and C motorhomes, fifth wheels, toy haulers, truck campers, cargo trailers and travel trailers. South Thompson Motors offers flexible financing options to help you start enjoying the RV lifestyle. We also carry a wide array of accessories and have a full service repairs and maintenance department. Visit our website to view our complete lineup or call us for more information.

I cannot speak highly enough of the service I revcived from the service department at Mike…read moreRosemans. My wife and I are senior citizens from Victoria travelling in our Isata 3 when our slide out would nt retract fully. Called just about all RV repair services in the area and finally drove into Mikes. The service manager Therron took the time to personally assess the problem and called on Caleb one of the technicians to fix what was a complicated issue. The repair was carried out promptly and expertly requiring specialized expertise. We cannot thank both Therron enough for responding to our hour of need and would like to advise other customers that this organization is compassionate and highly competent. If I lived in Vernon this would be the RV repair service that I would choose to attend to the ongoing maintenance of my vehicle.

Incompetent in ordering parts. No returns when they make a mistake in ordering parts. Overcharge…read more Absolutely no customer service after they have your money. Don't give them your money. Do business elsewhere.

Would never recommend anyone to go to this place. Ok so lets…read morestart with buying the trailer, smooth sailing, quick process. However when we arrived, they refused to accommodate us on a day that wasn't a holiday as there was no staffing . Ok fine, we'll wait until they are open. Show up the day of delivery to find out the trailer was malfunctioning, ok, we'll deal with it, in the meantime no communication as to what was happening, that was rhe start of the untrusting relationship that had formed with voyager RV . Meanwhile the techs and sales people trying to be distasteful and shelter the fact that it was broken, trying to shuttle us into the building so we didn't know what was going on in poor taste. I did appreciate all the effort that we found out they had "done" in making this trailer work but it was a failure to say the least. Now I know problems arise however since the very first day the only thing we asked for was the truth and to be straightforward. None of which happened during this process. The process in which multiple managers and sales people and techs were "trying to figure it out" but was UNSUCCESFUL Secondly. Throughout the week being told by sales people and managers that they would keep us in the loop not one phone call was received by Voyagers team, we (the buyers) had to beg to get in contact with them just to get awnsers, perhaps trying to hide the fact that thier equipment was faulty and they indeed did not know what they were doing. Yes voyager offered to pay for a hotel because the RV furnace (in the middle of winter, on a brand new unit under warrenty) didn't work, however, it is the LEAST they could have done with kids in tow knowing our reasoning for purchasing a RV in the first place. Yes Voyager refunded the trailer and the payment that came out of my account and on the promise of a full refund if the trailer was unresolved, great, I wouldn't say any other dealership would have done the same thing for thier customers for a BRAND NEW unit off thier lot, defective ON the lot even before delivering it I am entitled to a full refund under warrenty and consumer rights. As far as the payment made, it was made before we even saw or went to retrieve the unit so again, I was entitled to that, Voyager, once again very unprofessional to mention any sort of finances on a Google review. Yes we had a free (and late delivery) however, in my opinion is a sugar coat to make Voyager feel better about selling and distributing a beyond repair brand new RV, And the meaningless words of managment promising rectification. Lastly and more importantly, when we arrived to Voyager after the RV was towed away we initially were interested in starting another transaction with them. They took us into the office where we asked standard questions regarding a new unit. The manager in poor taste once again stated that he suspects when we buy (a new unit under warranty through thier company) that there would be issues with us being a client ie: if another piece of garbage would come out of thier store. I was repsectul, understanding and kind until the safety and well being of my family was compromised with no comminication in sight, besides "were working on it, and well get back to you" I would like to mention the unit we had purchased and had "complained" about 100% out of our control, A. The board was faulty causing it to disengage the slide B. The heat stopped working. Not something you'd expect from a brand new unit. We bought a new unit with voyager expecting it to be a value and it turned out to be nothing short of a nightmare

I would very much like to express the great customer service that my husband and I recently…read morereceived from Voyager RV, Lake Country, B.C. In particular , Deb Thiessen, Sales Associate with this very reputable company.. Deb did her utmost to place us into a travel trailer, and she went above and beyond, exceeding customer satisfaction and requirements.. We felt that Deb went the extra mile for us, and we thank you very much, Deb.. Her Professionalism and product knowledge about each product the centre sells really impressed us ! I would strongly recommend this reputable company, and Deb !, to anyone who is searching for the right unit to serve your camping and RVing needs.. Pat yourselves on the back..you deserve it ! Dianne M.Fleming, Telkwa, B.C.

if you want to purchase an RV and have the best customer service in the okanagan, Traveland RV is…read morethe one and only destination. Having a yard full of every possible option is great, but having service like my husband and I have had with Jamie, that's priceless! You guys are amazing, thank you for your patience, knowledge and patience :) We can't wait to purchase our first rv from you !!

We purchased a brand new 2024 Entegra Coach Class B Ethos 3500 from Traveland RV, Kelowna Location,…read morethey cheated on us terribly. The Van has a poorly done touch up under the window panel back of the driver door. The floor inside was purposely added a lot protection paper to hide scratch on the floor. When walked thru the camper they focus only showing all the system and in no moment started the van either did walk outside around the van, probably first to not show the van has already 3500km on it and second, the van has had a touch up paint done. I called to the Travis the manager when I left the store, he said that's the way it is. Also when I was about to leave the dealer store they came to tell me that the spit valve for the GAS was defective and they have to order a new one and will be sent to us, and guess what, we need to take it to a local dealer to replace it, really?? When I went to fill the GAS for the first time, the conector was lose. Very dangerous!!! Well if you are new introduced to this life style, make sure to learn first about the dealership. Traveland RV, I'm aware you to be careful, they seems to not to care about the satisfaction of their customers at all, their PDI is useless and not trustworthy. Very disappointing. Not recommend them at all.

The product is quality and good for the RV industry. Real…read morewood doors and quality workmanship. We had a problem with the 'Happy Jacs' as they were not very happy but the service from the manufacturer was great! They went above and beyond and that makes it a great product. They are very good at honoring their warranty...Just ask for Mac! We are very happy with our 9'6' Northern Lite camper Easy to get repairs done on older models at the factory in Kelowna. A truly 'Canadian product

From the owner: BC based International truck camper manufacturer supplying high end, light weight, four season…read moretruck campers throughout Canada and the US.

They completed a motor and turbo replacement on our Audi, absolutely the best customer service and…read morequality of work was top shelf. Will be back!

You don't have to go the dealer…read more.. Franco's Auto Service has been in Kamloops for, well, as long as i can remember and arguably the most respected independent auto service business in Kamloops. Franco's unofficially specializes in the higher end European and Japanese vehicles but don't worry he will work on your POS as well :P Franco is one of those old school European trades people, he takes his craft and reputation VERY seriously. An ex-Ferrari race mechanic (yea, no kidding!); although, he has long since stopped turning wrenches himself and has focused on running his business. I understand that Franco expects the same pride in their craft of his technicians as he has, thus they are among the best in Kamloops. Francos' boasts very clean, bright and organized facility... I don't think eating off the floor would be recommended, but you probably could, safely. A full service shop, from oil changes in your Ford Focus to replacing the transmission in your 5 series BMW, at rates that are better than the dealer. Aside to the service, Franco does deal in used vehicles to a minor degree (usually 1/2 dozen vehicles at a time), offering mostly VW and Honda. These cars are generally in very good shape, thus not cheap used, but quality used.